Preferred Chat support Executive

Job Title: Sampling Executive (Night Shift)
Location: Lucknow
Shift: Night Shift
• Freshers: ₹12,000 – ₹15,000 (In-hand)
• Experienced: ₹15,000 – ₹18,000 (In-hand)

Job Summary:

We are looking for a proactive and detail-oriented Sampling Executive to support our market research operations during night shifts. Although the preferred skill set aligns with a Chat Support Executive, the official designation will be Sampling Executive.
The role involves managing research samples, assisting respondents through chat conversations, collecting data, and ensuring accuracy in all research-related activities. This position is ideal for candidates with strong communication skills, analytical thinking, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Conduct market and customer research using surveys, sample collections, and online research tools.
• Manage sampling activities, ensuring accurate data collection and timely completion of research tasks.
• Provide chat-based customer/respondent support and guide them through the survey or sampling process.
• Collect, clean, and analyze basic data to support research reports and insights.
• Maintain accurate records of sampling activities and submit daily reports.
• Collaborate with internal teams to improve processes based on research findings and respondent feedback.
• Ensure compliance with company quality standards while handling confidential data.
• Handle queries efficiently and professionally during the night shift.

Required Skills & Qualifications:

• Excellent written communication and interpersonal skills.
• Strong attention to detail with the ability to detect inconsistencies in data.
• Basic analytical and problem-solving abilities.
• Comfortable working in night shifts.
• Ability to multitask and manage workload efficiently.
• Familiarity with research processes or chat support (preferred but not mandatory).
• Freshers are welcome; training will be provided.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Location:

• Lucknow, Uttar Pradesh (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person