Pre Sales Consultant-Contact Center Solutions

• REMOTE (WORK ANYWHERE FROM INDIA)

Job Summary:

We are looking for a dynamic and persuasive professional to join our team as a Contact Centre Solution Demonstration Specialist. The ideal candidate will be responsible for presenting and demonstrating our cutting-edge contact centre and customer engagement solutions to potential clients across various industries. This role requires strong communication skills, a deep understanding of contact centre operations, and the ability to translate technology into business value.

Key Responsibilities:

• Conduct compelling product demonstrations tailored to client needs, highlighting solution capabilities and ROI.
• Collaborate with the sales and presales teams to prepare customized demos and proof of concepts (POCs).
• Engage with decision-makers to understand customer pain points and position the right solution components.
• Support marketing and sales events (webinars, exhibitions, roadshows) by representing the company's solutions.
• Gather client feedback to help improve demo content and product positioning.
• Maintain a deep understanding of industry trends and competitive landscape in the contact centre domain.

Qualifications and Experience:

• Bachelor's degree in Business, IT, or related field.
• 48 years of experience in a contact centre environment, ideally as a Supervisor, Manager, or Team Leader.
• Prior exposure to solution selling, presales, or training roles is an advantage.
• Strong presentation and interpersonal skills with the ability to engage and influence senior executives.
• Experience working with contact centre platforms such as Genesys, Avaya, Cisco, Enghouse, NICE, Verint, Aspect, or similar solutions is highly preferred.
• Proficiency in contact centre technologies (Omnichannel, IVR, ACD, Dialer, etc.) preferred.
• Experience working with contact centre platforms such as Genesys, Avaya, Cisco, Enghouse, NICE, Verint, Aspect, or similar solutions is highly preferred.
• Fluent in English; Arabic is a plus.