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Power Up Customer Conversations !!Join the Telecom Voice/Chat Team

1 - 5 years

3 - 6 Lacs

Gurgaon Haryana India

Posted:5 hours ago| Platform: Foundit logo

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Skills Required

International BPO experience Voice support Chat support Customer service Communication Skills CRM usage

Work Mode

On-site

Job Type

Full Time

Job Description

  • Provide high-quality customer service to US Telecom (Verizon) customers via voice and chat channels.
  • Handle inbound and outbound calls, addressing customer queries, concerns, and requests efficiently.
  • Resolve issues related to account management, billing, service requests, and technical support.
  • Maintain accurate records of customer interactions in the CRM system.
  • Ensure adherence to service level agreements (SLAs) and quality standards.
  • Work in rotational night shifts and weekends as per business requirements.
  • Collaborate with team members and escalate complex issues to the appropriate teams.
  • Participate in training and knowledge-sharing sessions to stay updated on products, policies, and procedures.
  • Strive to improve customer satisfaction and contribute to the overall efficiency of the support team.

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