Post Sales Executive ( Exp' 2-3 Years )

Job Description

Job Description : Roles and Responsibilities/ Key Activities : Client Communication: Serve as the primary point of contact for clients, ensuring clear, consistent, and timely communication. Assist in Choosing the Right Tech Stack: Help clients make informed decisions about the best technology solutions based on their needs and goals. Understanding Client Requirements: Deeply understand and document client needs to ensure the right solutions are provided. Gathering Technical Feedback: Collect and analyze technical feedback from clients to improve service offerings and address issues. Maintain Project Reports: Regularly update and maintain accurate project reports, ensuring clients are informed of progress and milestones. Client Engagement: Continuously engage with clients to foster strong relationships, ensuring satisfaction and identifying opportunities for improvement. Estimation Preparation with Project Manager: Collaborate with the project manager to prepare project estimates and proposals. Invoice Sharing and Follow-up: Ensure timely invoicing and follow up with clients for payments. Weekly Client Call for Relationship Building: Schedule a personal call with clients every week to strengthen relationships and address concerns. Follow-up with Previous Clients: Check in with past clients to explore potential new business opportunities. Skills Required : Excellent Communication Skills: Proficiency in both written and verbal communication. Technical Knowledge: Understanding of relevant technologies and industry trends. MS Office Proficiency: Strong command of Microsoft Office tools for documentation and reporting. CRM Experience (Preferred): Prior experience with CRM tools is an added advantage. Client Conversion Expertise: Proven ability to convert potential leads into clients. Negotiation Skills: Strong ability to negotiate effectively with clients . Persuasive & Convincing Abilities: Skilled in influencing decisions and driving client engagement. Client Relationship Management: Capability to build and maintain strong client relationships. Resilience & Stress Management: Ability to handle pressure, rejection, and challenging situations professionally. Adaptability & Flexibility: Open to dynamic work environments and evolving client needs. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Paid time off Provident Fund Compensation Package: Performance bonus Schedule: Day shift Work Location: In person