Portal Manager

Key Responsibilities

Operational Management

? Oversee daily operations of the portal, ensuring reliability, quality, and user

satisfaction.

? Lead a cross-functional team covering content management, customer support,

data administration, and technical coordination.

? Ensure smooth integration with training providers, employers, and internal

systems.

? Establish and maintain SOPs to deliver consistent, high-quality service.

Revenue Generation

? Develop and execute a business plan to meet or exceed revenue targets.

? Identify and onboard paying partners (e.g., training institutes, employers,

government programs) to list courses, jobs, or premium services.

? Define and manage pricing models, subscription tiers, or listing fees as

appropriate.

? Track and report on financial performance, forecasting, and pipeline

development.

Partnership Development

? Build strategic relationships with training institutions, employers, NGOs, and

government agencies.

? Negotiate partnership agreements that drive both operational impact and

revenue goals.

? Ensure partner satisfaction and retention through regular engagement and

performance reviews.

User Experience & Growth

? Monitor user journeys to ensure a seamless and intuitive experience for trainees,

employers, and partners.

? Analyze user behavior and feedback to prioritize improvements.

? Collaborate with marketing teams to drive user acquisition, engagement, and

retention.

Data & Reporting

? Maintain accurate data on courses, job listings, user activity, and placements.

? Produce regular performance reports for senior management, highlighting

operational metrics, revenue, and impact outcomes.

? Ensure compliance with data privacy and security standards.

Continuous Improvement

? Stay informed about trends in online training, recruitment technology, and

workforce development.

? Identify opportunities for new features, revenue streams, or operational

efficiencies.

? Lead or support special projects to improve portal functionality and impact.

Qualifications

? Bachelor's degree in Business Administration, Education, Technology, Marketing,

or related field.

? 58 years of experience in managing online platforms, EdTech solutions, job

portals, or similar services.

? Proven track record of meeting operational and revenue goals.

? Strong understanding of vocational training, workforce development, or

recruitment ecosystems.

? Excellent partnership development and negotiation skills.

? Data-driven mindset with strong analytical and reporting abilities.

? Familiarity with CRM, CMS, or portal management systems.

Preferred Skills

? Experience in social impact, nonprofit, or CSR-led training/employment

initiatives.

? Knowledge of digital marketing, user acquisition, and growth strategies.

? Understanding of UX/UI principles to improve digital products.