PLC/SCADA Programmer

As a PLC/SCADA Programmer, your role will involve providing L1/L2 support for business-critical SaaS and eCommerce applications. You will troubleshoot technical issues related to cloud/web applications, integrations, and system performance. Additionally, you will work closely with product, engineering, and infrastructure teams to resolve escalated issues. Your domain expertise will include supporting and troubleshooting solutions on eCommerce platforms such as Intershop, Salesforce Commerce, Magento, and CPQ tools like Salesforce CPQ, Apttus, Oracle CPQ. You will also provide support for AEM or similar CMS platforms. Key Responsibilities: - Application Support (L2) - Troubleshoot technical issues related to cloud/web applications, integrations, and system performance - Work closely with product, engineering, and infrastructure teams to resolve escalated issues Domain Expertise: - Support and troubleshoot solutions on eCommerce platforms (Intershop, Salesforce Commerce, Magento) - Work with CPQ tools such as Salesforce CPQ, Apttus, Oracle CPQ - Provide support for AEM or similar CMS platforms Tools & Monitoring: - Handle incidents and service requests using ServiceNow, JIRA, or Zendesk - Utilize monitoring tools to ensure uptime and performance of SaaS applications - Perform proactive monitoring and alert analysis Technical Troubleshooting: - Write and debug SQL queries; basic troubleshooting of NoSQL databases - Understand basics of web servers, app servers, networking, and scripting - Support SaaS architecture, integrations, and API-related issues ITIL Processes: - Work within Incident Management and Change Management frameworks - Respond and resolve issues within agreed SLAs and quality guidelines Communication & Documentation: - Communicate effectively with global teams and stakeholders - Create and maintain SOPs, RCA documents, flow diagrams, and knowledge base articles Work Model: - Participate in rotational shifts, supporting global teams in a 24x5 model Required Skills: - 58 years of experience in L1/L2 application support - Experience in eCommerce, CPQ, or AEM environments - Proficiency with ticketing tools (ServiceNow, JIRA, Zendesk) - Strong SQL troubleshooting and good understanding of NoSQL - Knowledge of web servers, application servers, networking fundamentals, and scripting (Bash/Python/etc.) - Familiarity with SaaS architecture and monitoring tools - Strong analytical, problem-solving, and communication skills Nice-to-Have Skills: - Exposure to ITIL processes (Incident/Change Management) - Experience working with distributed global teams - Advanced scripting or automation knowledge,