Role Description The Pega Systems Architect (SSA) will be an integral member of our newly-formed Pega Delivery Team within the Trips Business Unit (TBU). The SA will play a pivotal, hands-on role in the design, development, and implementation of robust Pega solutions tailored to meet our business objectives - reporting to an Engineering Manager. With 2-3 years of experience and requisite certification, the SA will take on daily responsibilities to deliver high-quality technical Pega solutions for the TBU. They will work as part of an Engineering Team, adhering to Pega 'Best Practices' and established 'Ways of Working'. Candidates with recent experience in Pega 8.x and a thorough understanding of its architecture and design principles will be preferred. Familiarity with the Pega Customer Service Framework will be an added advantage. The SA should be adept at navigating complex system requirements and translating them into efficient, scalable, and maintainable Pega applications. Their responsibilities will span the entire software development lifecycle, from initial requirement gathering to deployment and post-implementation support. Collaborating closely with both business stakeholders and the Pega Delivery Team, the SA will ensure that crafted solutions align with enterprise standards while addressing specific business challenges. Always dedicated to best practices, continuous improvement In this dynamic role, the Pega SA will also be tasked with staying updated on the latest Pega developments, innovations, and industry trends. Their proactive approach will catalyze the team's innovation, ensuring that our Pega solutions not only fulfill current demands but are also geared for future growth and adaptability. Join us in shaping the future of our Pega initiatives and fortifying our leadership in Pega solutions. Responsibility Maintain knowledge of the Pega architecture and all Pega design and implementation practices. Maintain knowledge about the latest features and tools provided by the Pega platform. Continuously enhance skill set and knowledge to leverage latest trends, techniques and practices and drive proactive change. Continuously enhance skill set and knowledge to leverage latest trends, techniques and practices and drive proactive change. Advocate for the adoption of a reusable components strategy in terms of enterprise solutions seeking to determine and develop repeatable, efficient and optimal ways of implementing Pega. Can demonstrate innate troubleshooting skills when faced with complex problems, working systematically to resolve critical incidents in collaboration with the team in a timely fashion. Understand, value and consistently provide timely, specific and constructive feedback to team members and stakeholders regarding Pega practices and solutions. Enable the growth of Pega Citizen Development by providing internal training, upskilling and guidance. Lead simplistic designs that leverage OotB components and low-code options. Work with the internal Pega PGC (a COE function) to constantly define and refine Pega best practices and provide leadership to the team in the adoption of prescriptive development processes. Consistently design optimal solutions without unnecessary complexity and define a service oriented architecture. Work closely with the Product team and provide feedback regarding product enhancements needed to support the BUs or organizations needs. Work closely with the internal IT, Engineering and Architecture teams to understand hardware requirements, network landscape, server topology and integration needs. Demonstrate leadership ability to back decisions with research and influence stakeholders accordingly. Demonstrate mindfulness of when to integrate with other products versus using Pega E2E and present the best architecture to meet desired needs. Requirements of special knowledge/skills Knowledge of Pegasystems and Pega Customer Service apps in particular. In possession of valid Pega System Architect certification. Degree in Computer Science, Information Technology or related field. Expertise in all phases of software development. Expertise in application servers, programming languages, relational and non-relational databases and integration techniques. Experience in Agile and Scrum methodologies. Possesses a natural way of influencing stakeholders. Independent, good sense of responsibilities and goals. Excellent communication skills, able to influence and develop strong relationships.Ability to simplify complex problems. Capacity to work well under pressure, adapting and responding to changing situations.
