Playwright Test Automation Engineer - ServiceNow

Playwright Test Automation Engineer (ServiceNow)

Experience:

About the Role

Playwright Test Automation Engineer with ServiceNow experience

test automation, JavaScript/TypeScript

Key Responsibilities

Test Automation Development

• Design, develop, and maintain automated test scripts using

  Playwright

  (JavaScript/TypeScript preferred).
• Build reusable automation frameworks for UI, API, and end-to-end testing.
  
• Implement test fixtures, selectors, page objects, and utilities for scalable testing.
  
• Ensure automation suite is reliable, maintainable, and aligned with project architecture.
  

ServiceNow Testing

• Create automated test cases for

  ServiceNow modules

  (ITSM, HRSD, CSM, ITOM, ITBM, or custom apps).
• Automate workflows involving:
  
• Catalog items
  
• Request fulfillment
  
• Forms and UI policies
  
• Business rules, workflows, UI scripts
  
• Custom ServiceNow applications
  
• Validate ServiceNow integrations, outbound REST calls, and custom APIs.
  

Quality Assurance & Functional Testing

• Understand functional requirements, acceptance criteria, and workflows to create complete test coverage.
  
• Perform functional/regression tests where automation is not feasible.
  
• Identify defects early and work closely with developers, admins, and product owners for resolution.
  

Continuous Integration & Delivery

• Integrate Playwright tests with CI/CD systems such as:
  
• GitHub Actions
  
• Jenkins
  
• Azure DevOps
  
• GitLab CI
  
• Configure pipelines to run automated suites on schedule and PR-level triggers.
  
• Track execution trends and maintain healthy build pipelines.
  

Test Strategy & Documentation

• Contribute to test plans, automation strategy, and documentation for frameworks and test cases.
  
• Maintain test case repositories (manual and automated).
  
• Ensure proper version control using Git.
  

Collaboration & Communication

• Work closely with:
  
• ServiceNow developers
  
• Test architects
  
• Business analysts
  
• Scrum Masters
  
• Product teams
  
• Participate in Agile ceremonies (Sprint Planning, Daily Standups, Reviews, Retros).
  
• Provide regular updates on automation coverage, quality metrics, and risks.
  

Required Skills & Qualifications

Technical Skills

Playwright Automation

• Strong hands-on experience with

  Playwright

  framework.
• Proficiency in

  JavaScript or TypeScript

  test automation.
• Experience in writing UI and API automated tests.
  
• Understanding of Page Object Model (POM), test fixtures, async/await patterns, locators, and selectors.
  

ServiceNow Platform Skills

• Experience testing ServiceNow modules (ITSM, HRSD, CSM, etc.).
  
• Ability to validate workflows, forms, business rules, UI policies, roles, ACLs, and integrations.
  
• Basic understanding of ServiceNow scripting (JavaScript) is a plus.
  
• Knowledge of ServiceNow ATF (Automated Test Framework) is desirable.
  

API Testing

• Experience testing REST APIs using:
  
• Playwright API testing
  
• Postman / Newman
  
• REST-assured (optional)
  

Functional, Regression & E2E Testing

• Strong background in SDLC and STLC.
  
• Experience designing test cases, test plans, and reusable automated tests.
  
• Understanding of Agile/Scrum methodology.
  

CI/CD & DevOps

• Experience integrating test automation with CI tools:
  
• Jenkins / Azure DevOps / GitHub Actions / GitLab CI
  
• Hands-on with version control (Git, GitHub, Bitbucket, GitLab).
  

Tools & Technologies

• Languages:

  JavaScript / TypeScript, basic Java/Python (optional).

• Automation Framework:

  Playwright (must have).

• ServiceNow Tools:

  ServiceNow ATF, ServiceNow Studio, MID Server (optional).

• API Tools:

  Postman, Swagger, Curl.

• CI Tools:

  Jenkins, GitHub Actions, Azure DevOps, GitLab CI.

• Others:

  JIRA, Confluence, TestRail, Zephyr, ALM, etc.

Soft Skills

• Excellent written and verbal communication skills.
  
• Strong analytical and problem-solving abilities.
  
• Ability to work independently and collaborate with cross-functional teams.
  
• Detail-oriented with strong debugging and troubleshooting skills.
  
• Self-driven and adaptable to fast-changing environments.
  

Preferred / Nice-to-Have Skills

• Experience with

  ServiceNow Automated Test Framework (ATF)

  .
• Basic knowledge of

  ServiceNow development / scripting

  (JavaScript, GlideRecord).
• Knowledge of:
  
• Selenium / Cypress / Playwright advanced features
  
• Docker-based test execution
  
• Quality gates and metric dashboards
  
• ISTQB or equivalent QA certification.