Platform Product Manager – Service Delivery/Over the Air (OTA)

Service Delivery and OTA Platforms

Job responsibilities include:

• Support the development and launch of new content for internal users and end customers.
• Communication and prioritization of customer issues/updates with stakeholders, including the assisting in testing and implementation of solutions from development to production.
• Establish scalable processes to survey and capture information, insight, and metrics on Products.
• Collaborate across functional teams to meet the Product Delivery objectives.
• Use multiple sources of information to develop solutions and recommendations.

• Establish and own the vision and strategic priorities with input from Experience Product Managers and other internal stakeholders.
• Manage Platform Product requirements.
• Ensure the product backlog reflects the vision and strategy by working closely with Experience Product Managers.
• Maintain a product backlog to meet stakeholder needs that is transparent, visible, and well understood.
• Populate the RTC solution backlog appropriately with appropriate solution epics and features, working with architects for the feature descriptions.
• Coordinate dependencies with other product owners within the software organization.
• Support communication of delivery timelines, status, risks, and escalations to leadership
• Build relationships with key stakeholders and other influencers who contribute to the definition and ongoing support of the new delivery software platform.
• Own the customer experience and customer journey.
• Continuously research industry developments, new market trends and understand how our products are performing with current customers.
• Consider flexibility and scalability as core attributes of the platform.

The minimum requirements:

• Candidate must demonstrate a product mindset with the ability to problem solve, collaborate, and enable realization of business value in an iterative fashion.
• Bachelor's Degree Engineering, Information Technology, or other directly related field.
• 6+ years of Product Management experience.
• 5+ years of experience in data/analytics and Data Mining or related IT experience is required.
• 5+ years of experience in Connected Vehicle domain in Automotive space.
• 5+ On-board ECU update and system interfaces experience.
• 2+ OTA Update in Offboard perimeter.
• 2+ HMI experience to manage the customer interface with in-vehicle display, mobile app and web portal.
• 5+ years of experience in IT related functions.
• 2+ SAFE Agile experience.
• 2+ years of experience with underlying application program interface methods for systems integrations.
• Thorough understanding of the platform product development organizational model and its vision to drive innovation and Agile development techniques.
• Deep troubleshooting skills and capabilities to lead a triage team across a complex ecosystem with multiple application and service providers in times of critical service interruption.
• Knowledge of complex protocols and application performance modeling knowledge of security methods for vehicle to cloud communications.
• Business savvy and technical product manager who can lead complex cross company efforts.
• Excel at several core competencies including business acumen, domain knowledge, strategic thinking, analytical and leadership attributes.
• Excellent customer intuition develop innovative product solutions from the ground up based on a deep understanding of customer needs.
• Record of accomplishment of shipping multiple successful products that have moved the needle on key business and customer metrics.
• Strong collaboration skills with proven ability to influence senior leaders and quickly earn the trust of teams outside of direct circle of influence.
• Strong ownership and bias for action
• Demonstrated experience team building, mentoring, and coaching specific to Product Management.

Preferred Qualifications:

• Master's degree in engineering, Information Technology, or another related field
• Expertise in Connectivity and Connected Services in the automotive space
• Experience working with service-oriented architectures (SOA)
• A software development background with experience in one or more programming languages (i.e., C++, Java, Python)