Ping Directory

Role & responsibilities

• Support quarterly patching of the infrastructure includes Ping Directory , OUD , Java, WebLogic, OEM and manage OS related issues and supports all the global regions and environments.
• Provide L1 & L2 support Ping Directory related technology and escalate to L3 team.
• Support Ping one directory services.
• Ability to fine tune the infrastructure, monitoring, problem resolution and identification of root cause.
• Ability to troubleshoot issues with Splunk monitoring tools and create proactive dashboards/ alerts.
• Establish collaborative working relationships with the businesses, functions, and regions to ensure that MetLifes directory services align with MetLifes security architecture and business strategy.
• Work with global partners to migrate end users from mergers & acquisitions into MetLifes directories.
• Responsible for day-to-day administration duties including Ping Directory object maintenance, troubleshooting and repair tasks.
• Develop and maintain backup and recovery practices and procedures.
• Handle requests via thru Incident/Problem Management tool
• Ability to coordinate and perform Disaster Recovery exercises.
• Break/Fix response for all supported services.

Education

• Bachelor’s Degree in Computer Science, Information Systems, or related field.

Experience

• 4+ years of Ping Directory
• 4+ years of scripting skills in PowerShell or other modern scripting language
• 4+ years of Linux Operating system experience
• Working experience of lightweight Directory Access Protocol (LDAP).

Knowledge and skills

• Prior experience with other directory technologies like Ping, OUD, Open DJ
• 3+ years engineering experience working in an enterprise infrastructure with a minimum of 20,000 end users
• Strong working knowledge of Linux/Unix environments - including scripting, system commands, and troubleshooting for enterprise deployments
• Experience in developing and supporting system management automation tools to deploy, configure and monitor servers and services.
• Thorough understanding of monitoring best practices for Ping Directory and related services.
• Ability to translate technical issues into understandable business language for end users and other technical support personnel.
• Must possess excellent communication, presentation, and writing skills.