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For Employers

Phone Banking Officer

Teamspace Financial Services Private Limited

0 - 31 years

3 Lacs

airoli navi mumbai

Posted:1 day ago| Platform: Apna logo

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Skills Required

service support retention audits excel power score communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description-YES Bank-Airoli Location Designation – Phone Banking Officer Department - Credit card customer service (Only Customer Support no sales ) Role and Responsibilities • Experience in Customer service voice process- Preferably in Customer retention process/call audits • Candidate should have excellent command over written and spoken English • Candidate should have working knowledge on MS Excel and MS power-point • Total experience of 2-3 years • Candidate will be required to handle live supervisor calls/ make outcalls on escalated cases and ensure end to end resolution to the customers • Resolves the queries of customer and provide support over the calls. Salary Range * 32k CTC | Incentives upto 2k (Performance based incentives) Shift Time Female – 8:00am to 8:00pm { 8.5 Hrs. Shift in between) Male- 11:00am to 8:00 pm/2:30pm to 11:00 pm Weekoff/ working Days 1 Rotational weekoff 6 Days working Important Notes: * Graduation Degree/ Certificate is Mandatory (Hard Copy) * CIBIL Score must be 700 or above * Age limit is upto 35 Years only Candidate must know Kannada Language Skills and Requirements: 1. Excellent communication skills: Strong verbal communication and listening skills. 2. Customer service experience: Prior experience in customer service, preferably in the financial industry. 3. Ability to work in a fast-paced environment: Handle high-volume calls while maintaining quality and professionalism. Location Airoli Thanks Regards, Teamspace financial services

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Phone Banking Officer