Phone Banking Officer

0 - 2 years

2 - 4 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Be the best for our customers by

  • Displaying complete onus to customers queries / problems
  • Delivering service with requisite courtesy and accuracy
  • Adhering to product and process requirements, with nil errors
  • Escalating customer issues to the right internal stakeholders
  • Effectively resolving customer complaints at the first instance, with excellent

customer satisfaction scores

  • Ensure process efficiency and effectiveness by - Complying to service and sales guidelines.
  • Achieving Call Quality targets
  • Resolving customer queries at the first instance of contact, with minimum call handling time
  • Cross-sell / up-sell set products
  • Loans and mortgages
  • Priority / elite accounts

Preferred candidate profile

Women Only

Educational Qualifications: Any Graduate (10+2+3 Compulsory) with 50% marks and above in 10th, 12th & Graduation

Language Proficiency: Good communication skills in English & Hindi mandatory

Age: below 27yrs

Experience : up to 2 years

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