Pharmacist

*Job DescriptionRole: Pharmacist Customer Support* Type: Full-Time Location: Powai, Mumbai Working Details:Working Hours: 9 hours per day Working Days: 6 days a week (1 rotational weekly off) Salary: ₹22,000/month (Fixed) Incentives: Up to ₹3000- ₹60,000/month (based on performance) Shift Allowance: ₹1500/month One way shuttle facility for afternoon shift which drops to the nearest metro and railway station Retention Bonus You will be eligible for a retention bonus subject to your continuous employment with the Company as follows: ₹5,000 upon successful completion of 3 (three) months of continuous service. ₹10,000 upon successful completion of 6 (six) months of continuous service. ₹20,000 upon successful completion of 12 (twelve) months of continuous service. About the Role: Join TrueMeds, a leading telehealth platform, and be part of a high-impact team revolutionizing the pharmacy experience. As a Pharmacist, you’ll play a vital role in guiding patients with medicine-related advice, recommending doctor-approved medicine substitutes, and contributing to better health outcomes. This role offers immense learning opportunities in the emerging field of telemedicine and includes strong recognition and reward programs that value your contribution. Key Responsibilities: Attend patient cases assigned via the system and initiate calls to patients. Accurately interpret the medicines ordered to understand the patient cases. Build rapport with patients and offer guidance on medicines, general health, diet, or lifestyle (e.g., suggesting brisk walking to diabetic patients). Recommend doctor-approved medicine substitutes (same salt and strength) from top Indian manufacturers like Cipla, Intas, Alkem, Leeford, etc. Explain the cost-saving benefits of choosing recommended substitutes and effectively communicate the value proposition. Ensure patients clearly understand any change in medicines and continue to follow safe practices. Maintain sound clinical knowledge including: Differences between pediatrics & geriatrics SR vs PR medicines Generic vs branded medicines Perform any other relevant clinical responsibilities as needed. Qualifications & Skills Required: Education: D.Pharm / B.Pharm / M.Pharm / Nutritionist Languages: Must know Hindi and English. Additional languages are a plus. Skills: Strong communication and convincing skills Good understanding of pharmacology and clinical concepts Sound Sales Knowledge