Pharmacist – Customer Support

Job Title: Pharmacist – Customer SupportLocation: Hyderabad Qualifications: B.Pharmacy or equivalent (Mandatory) Minimum 1-year experience working in a pharmacy (Retail/Hospital/Clinical) Valid license to practice in Telangana/Andhra Pradesh Responsibilities: Guide and educate callers on prescription benefits, formulary details, premiums, prescription status, and order/claim inquiries Handle incoming calls and resolve issues related to eligibility and prescription status Communicate with customers, physicians, and pharmacies regarding prescription orders and reorders Document relevant customer information accurately in computer systems Make outbound calls on prescription orders, payment issues, and follow-ups Counsel customers on medication usage, side effects, and storage Ensure compliance with pharmacy norms, documentation, and regulatory requirements Maintain a professional, empathetic, and helpful demeanor during interactions Skills Required: Good verbal and written communication Knowledge of pharmacy operations, prescription safety, and medication counseling Familiarity with computer and pharmacy software applications Strong problem-solving and customer service orientation Send CV to hr@thelocal.co.in