Personal Banker

In this role as a Customer Service Analyst, your main responsibility will be to provide resolutions for customer queries and issues, while personalizing each interaction through the use of multiple communication channels. Your accountabilities will include: - Collaborating across multiple digital channels to personalize each interaction with a customer. - Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. - Providing exceptional customer service to clients by responding to inquiries, resolving issues, and handling client requests efficiently. - Supporting the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, ensuring accurate and timely execution of transactions. - Supporting teams within the business operations function as needed, including risk management, compliance, and collections. - Complying with all regulatory requirements and internal policies related to customer care. As an Analyst in this role, you will be expected to: - Execute work requirements as identified in processes and procedures, collaborating with and impacting closely related teams. - Check the work of colleagues within the team to meet internal and stakeholder requirements. - Provide specialist advice and support pertaining to your own work area. - Take ownership for managing risk and strengthening controls related to your work. - Maintain an understanding of how all teams in the area contribute to broader objectives. - Develop awareness of the principles underlying your work area and build upon your expertise. - Make judgments based on practice and previous experience. - Assess the validity and applicability of previous experiences and evaluate options in new circumstances. - Communicate sensitive or difficult information to customers related to customer advice or administrative requirements. - Build relationships with stakeholders/customers to address their needs effectively. As a Personal Banker, you will play a pivotal role in managing operations within a business area, maintaining processes, risk management initiatives, and compliance with relevant regulators. You will take ownership of your work, ensuring alignment with rules, regulations, and codes of conduct. To be successful in this role, you should possess the following critical skills: - Excellent customer service. - Strong experience in an international contact center. - Ability to communicate sensitive or difficult information to customers. - Building relationships with stakeholders/customers. - Making judgments based on practice and previous experience. Please note that this role is based out of Pune.,