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Cognizant logo

Performing Servicing

2 - 6 years

0 Lacs

maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

ms excel customer service data analysis research critical thinking written communication customer interaction complaint handling typing regulatory compliance complaint resolution legal implications crm systems

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be joining our team as a skilled SPE-Performing Servicing professional with 2 to 4 years of experience, specializing in MS Excel and customer service & Complaint Resolution, specifically in the mortgage sector. This role involves working night shifts at our office with no travel required. Key Responsibilities: - Conduct detailed research on written complaints from customers. - Analyze complaints to identify issues and gather necessary information for resolution. - Provide comprehensive written or verbal responses to customers addressing all raised concerns. - Utilize critical thinking skills to evaluate complaint validity and propose effective solutions. - Collaborate with various departments to gather insights and information relevant to complaints. - Maintain accurate records of customer interactions, complaints, and resolutions. - Continuously improve complaints handling process by identifying trends and recommending changes. Qualification Required: - Graduate Diploma (3 year) in any discipline; Bachelor's degree in accounting or finance preferred. - Proven experience in customer service or complaints handling. - Strong critical thinking and problem-solving skills. - Excellent written communication skills to convey complex information clearly and concisely. - Proficiency in data analysis and research. - Ability to work independently, exercise sound judgment, and good keyboard skills. - Formal training in typing with a typing speed of 40 wpm. - Good customer service attitude, stress tolerance, and ability to work accurately under pressure. - Good team player and willingness to work night shifts (8.30 pm IST to 6.30 am IST). Additional Company Details: This job description emphasizes the importance of critical thinking and written communication in effectively resolving customer complaints. If you require further customization or additional information, please feel free to reach out. Certifications Required: - Microsoft Office Specialist: Excel Certification.,

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