Performance Management Engineer

The Performance Management Specialist role focuses on autonomously monitoring and analyzing network service performance quality, producing reports, and recommending improvements. The individual detects and resolves performance issues, including hardware, software, and service configuration abnormalities, making independent judgments.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Autonomously monitor and analyze Network Service Performance Quality, including report production, management engineering, and improvement recommendations.
• Perform first-in detection and filtering of performance quality issues (e.g., hardware, software, service issues, existing TTs, CRs, exceptions, alarms).Support Network Service acceptance through data warehousing, reporting, and analysis.
• Make independent judgments, decisions, and recommendations to solve abnormalities and service configuration requirements.
• Provide informal guidance and support to new team members, including coaching and on-the-job training.
• Translate global standardized procedures and checklists to specific requirements for Managed Services (MS) customers.
• Act as a shift leader for multiple functions, particularly in 24x7 operations or outside normal Service Operations Manager hours.
• Monitor Change Requests (CRs) to ensure agreed service levels, taking corrective action for risks or breaches.

Qualifications

Must-Have Skills

• Minimum 3-6 years experience with B.Tech/BCA/MCA who can performance Quality Monitoring, analysis, report production, and recommending improvements.
• Experience in first-in detection and filtering of performance quality issues (e.g., hardware, software, service issues, existing TTs, CRs, exceptions, alarms).
• Demonstrated ability to analyze status/performance indicators, service configuration requirements, make independent judgments and decisions, and solve abnormalities through technical knowledge.
• Experience with Network Service data warehousing and supporting Network Service acceptance through reporting and analysis.
• Skill in translating global standardized procedures and checklists to specific requirements for Managed Services (MS) customers.
• Ability to monitor Change Requests (CRs) and take corrective action to prevent or address breaches of agreed service levels.

Nice-to-Have Skills

• Team Guidance: Experience providing informal guidance, coaching, or on-the-job training to new team members.
• Leadership Experience: Prior experience acting as a shift leader, especially in 24x7 operational environments or outside normal Service Operations Manager hours.