1210 People Management Jobs - Page 46

About the Role: The Project Manager will be responsible for planning, executing, and overseeing projects to ensure they are completed on time, within scope, and within budget. He/She will coordinate with teams, resources, and stakeholders to achieve project objectives while mitigating risks and ensuring alignment with organizational goals. The Project manager will work in a wide variety of fields while assessing the scrum maturity of the team and organization and guiding the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. He/She will be coaching team members with agile standards and best practices. He/She will be supporting the agile transformation together with an agile working group. Key Responsibilities: Define project scope, objectives, timelines, and deliverables Develop detailed project roadmaps, plans, budgets, and schedules Allocate resources, assign responsibilities, and optimize utilization Lead daily huddles and performance meetings to track and improve productivity Monitor and report on project progress using Agile project tools (JIRA, ScrumDesk, VSTS, TFS) Identify risks, issues, and blockers, and implement timely mitigation strategies Ensure deliverables meet quality standards and align with client expectations Manage code quality via reviews, unit testing, and ensure integration with external systems Oversee quality control practices: load testing, UAT, functional testing, release metrics Manage controlled releases and optimize cloud deployments and hosting environments Maintain comprehensive project documentation and present updates to senior leadership Coach teams in Agile values, Scrum principles, servant leadership, and continuous improvement Conduct and facilitate Scrum ceremonies: Daily Stand-ups, Sprint Planning, Reviews, Retrospectives Support Product Owner with backlog grooming, story estimation, and business alignment Foster a collaborative, respectful, and high-performing team culture Required Skills & Knowledge: 1. Project & Agile Methodologies: Deep knowledge of Agile/Scrum, SAFe, XP, Kanban, Crystal, FDD, Lean, LeSS, DevOps Familiarity with PMI frameworks and project management best practices Strong skills in project estimation, planning, budgeting, and stakeholder management Proficiency with Agile tools: JIRA, ScrumDesk, VSTS, TFS, SharePoint 2. Agile Practices & Techniques: Expertise in Scrum coaching, backlog refinement, sprint execution Strong grasp of Agile techniques: User Stories, ATDD, TDD, Continuous Integration & Testing, Pair Programming, Agile Games Knowledge of Agile metrics: burn-down/up charts, retrospective formats, sprint velocity, dashboarding 3.Technical Acumen: Understanding of technologies used in ASP.NET, MVC-based development Experience in managing code integration, unit testing, and release planning Hands-on experience with cloud deployments and performance optimization 4.Leadership & Soft Skills: Proven leadership, mentoring, and team-building skills Excellent communication, conflict resolution, and negotiation skills Strong presentation skills using PowerPoint, Google Docs Problem-solving, decision-making, and time management under pressure Friendly, approachable, with servant leadership mindset and facilitation skills 5.Additional Experience: Exposure to mentoring juniors, onboarding, resource pooling and allocation Capable of fostering transparency, ownership, empowerment, and collaboration Skills : - DotNet Scrum Agile Project Management People management DevOps Project Execution Scope Management Budgeting Risk Management Cost Management Stakeholder Management Time Management Agile Methodologies Scrum SAFe XP Kanban Lean Crystal DevOps Sprint Planning Sprint Review Scrum Ceremonies Agile Coaching Agile Metrics JIRA ScrumDesk VSTS TFS ASP.NET MVC Cloud Deployment Load Testing Unit Testing Functional Testing UAT CI/CD Code Review Automated Testing Leadership Mentoring Conflict Resolution Team Building Communication Skills Presentation Skills Decision Making Problem Solving

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture What would you do A Senior Analyst will be responsible for management of a team and continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service. The Senior Analyst will work as part of the management team striving to meet all SLAs, targets and objectives through effective staff managementOperational Responsibilities Manage Operations from process & measurement standpoint Maintain regular communications with team on departmental and individual level performance expectations Work with client/Account Executive/Onshore team to define process and procedures Set and assess representatives performance expectations and performance, and create individualaction plans and provide constructive feedback on performance to individuals on a regular basis- Conduct briefings and team meetings for team status updates, Process updates, policy and procedures change, etc. Ensure performance and attendance issues and addressed promptly and consistently. Assist with scheduling and forecasting of staff to maintain optimal service provided Develop reward and recognition programs for teams Manage escalated customer enquiries / complaints Strong analytical and data management skills Analyse and propose process improvements consistently Strong focus on people Share best practices across the process & facilitate process improvements/cost reduction initiatives Interact and build a rapport with the respective onshore people and other stake holders to effectively manage process changes / metrics Drive Business Excellence People Management Responsibilities Direct reports:Level 11 to Level 13 Strong leadership and management ability Determine training needs for the team members Coach individuals on performance improvement tactics while providing positive feedback to thoseperforming above expectationsClient Customer Responsibilities Client Relationship Building Drive productivity in the respective process Managing day-to-day operations based on SLAs Ensures seamless delivery of services and manages all aspects of operational team Core Competencies People management Drives issues to resolution and good problem-solving skills Good interpersonal skills Good administration skills Comfortable with responding to requests from all levels of the organization Team Player Positive Mindset Planning & Organisation skills Motivation Skills What are we looking for NACore Competencies People management Drives issues to resolution and good problem-solving skills Good interpersonal skills Good administration skills Comfortable with responding to requests from all levels of the organization Team Player Positive Mindset Planning & Organisation skills Motivation SkillsEducational Profile Any graduate/post graduate from Govt. recognized universitiesExperience Profile Prior international BPO work experience in team management role is mandatory (minimum 1 year Team Handling role) HR domain experience is essential, with strong knowledge of HR processes, policies, and core functionsWorking Dimensions Call handling skills (handling complex & escalated calls) Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation 24*7 Flexible to Travel onshore if required Able to work on a flexible basis as determined by the business needs Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Request you to please share resume-akriti.kapoor@indiamart.com or whatsapp-9034322628. Monitor and analyze key zonal data, including sales figures, personnel productivity, client status, and receivables. Accurately forecast weekly, monthly, quarterly, and yearly revenue streams. Identify opportunities and challenges, develop action plans to achieve sales targets, and present sales reports. Recruit, develop, and retain teams, ensuring regular training and performance management. Track and measure performance metrics to boost sales productivity. Drive performance through incentive structures and sales promotions. Collect market feedback and provide updates to management for strategic planning. Target and secure sales opportunities across key accounts for company products and services. Conduct daily sales presentations and product demonstrations with the team. Ensure systematic follow-ups to close deals on time. Ensure payments are collected according to company terms. Adhere to sales processes and requirements. Regularly conduct team performance reviews to ensure ongoing improvement.

One Liner : Fluent in Spoken & Written English, involving overseeing the day-to-day functioning of the assigned team, ensuring smooth operations in terms of the team adhering to the defined SLAs across multiple channels and guiding the team to highest customer satisfaction. You will be employed with Movate Technologies, doing the below responsibilities, but not limited to - Build & lead teams with an aim to provide world class remote assistance to users via Chat, Phone and eMail Be the Single point of contact for any process related, people related, governance related, data related things, to the team and to the Management Prepare systems and checks to ensure optimal team performance by maintaining data related to metrics, SLAs, team hygiene etc. Principle duties and responsibilities | Job Description : Individuals who are exceptional at the below - People Management Shrinkage Management : Monitor and analyze shrinkage trends (e.g., absenteeism, breaks, time off). Implement strategies to minimize shrinkage, such as optimizing schedules and improving workforce planning. Ensure compliance with company policies and labor laws. Attrition Management : Identify root causes of attrition through exit interviews and employee feedback. Implement retention strategies such as career development programs, recognition initiatives, and work-life balance policies. Track attrition metrics and set targets for improvement. Conflict Resolution : Act as a mediator to resolve conflicts between team members or between employees and management. Promote a positive and inclusive work environment to prevent conflicts. Train team leads and managers on conflict resolution techniques. Issue Mitigation : Proactively identify potential issues (e.g., operational bottlenecks, resource gaps). Develop contingency plans to address risks and minimize disruptions. Escalate critical issues to senior management when necessary. Process Management Monitoring and Control of Queues : Use real-time dashboards and tools to monitor queue performance (e.g., wait times, backlog). Allocate resources dynamically to manage high-volume periods. Ensure adherence to Service Level Agreements (SLAs). Continuous Process Improvement : Drive initiatives like to improve efficiency and quality. Encourage team members to suggest process improvements and bring out the best innovative ideas. Regularly review and update Standard Operating Procedures (SOPs). Implementation of Process Updates : Communicate changes effectively to the team and provide training if needed. Monitor the impact of process updates and gather feedback for further refinement. Ensure smooth adoption of new tools or technologies. Team Development and Mentorship Regular Audits : Conduct performance audits to assess adherence to processes and quality standards. Provide constructive feedback and action plans for improvement. Training Needs Identification : Analyze performance gaps and identify skill development areas. Organize targeted training sessions, workshops, or e-learning programs. Key Focus Areas Evaluation : Prioritize areas for improvement based on data and feedback. Set measurable goals and track progress regularly. Conducting Huddles : Organize daily or weekly huddles to discuss goals, challenges, and updates. Use huddles to motivate the team and align them with organizational objectives. Client Management Problem Determination : Collaborate with engineering teams to report issues. Use SOPs and documented techniques to identify root causes in the event of an escalation Resolution and Escalation : Provide timely and effective resolutions to client problems. Escalate complex issues to the client with detailed documentation. Client Communication : Maintain clear and professional communication with clients. Provide regular updates on issue resolution progress. Reporting and Feedback Capacity Planning : Forecast workload and resource requirements based on historical data and trends. Ensure optimal staffing levels to meet business demands. Data Analysis and Metrics : Analyze key performance indicators (KPIs) such as productivity, quality, and turnaround time. Identify trends and areas for improvement using data-driven insights. Feedback Mechanisms : Collect feedback from team members, clients, and stakeholders. Use feedback to refine processes and improve team performance. Data Good at data manipulation and has hands-on experience on knowing where to extract the data and bring out intelligence from the data Should have hands on experience in excel, word and powerpoint Employee Engagement: Conduct regular one-on-one meetings to understand employee concerns and aspirations. Compliance and Risk Management: Ensure adherence to Clients and to the company policies Stakeholder Communication: Maintain regular communication with senior management and other stakeholders. Provide detailed reports and updates on team performance and project progress. Must Have Skills : Degree Certificate 1 - 2 years of experience as lead in an IT environment Excellent communication skills, should be able to hold a conversation Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work .

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work .

Greetings from ReSource Pro!!! . Job Description Job Title: Manager, Service Delivery, India Working Experience: Minimum 12 years experience, 1 + years of experience as an Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

Dear Candidates, Greetings From Star Health!!! we are looking for Team lead with Hands on experience in sales process (Inside sales) Should be a Graduate. Minimum 2 years' experience in team handling. Ready to work on targets. Experience in inbound and outbound sales For More information, please walk in directly with your updated resume and mention Abhishek Mariappan on top of your resume. Regards Abhishek Mariappan

NR consulting is hiring for Associate Director - US Healthcare Recruitments: Experience - 8+ years in US Staffing (5+ years in Healthcare Staffing) Requirement:- Total Experience 8+ years in US Staffing. Should have a minimum of 5+ years in healthcare staffing, specifically into delivery. Should have experience in developing strategies for healthcare delivery. Should have experience in creating attractive pay packages for healthcare professionals (Nurses, Technicians etc.) Extensive experience working with Application Tracking Solution like Job diva etc. Experience in successfully leading and managing a team of 20+ people. Should have experience in sourcing of healthcare people from different channels along with job portals. Should have experience in taking new initiatives for to improve delivery & coverage. Location - Greater Noida (5 days onsite) Shift - EST Salary best in the industry Cab facility (both sides) Meal facility Mediclaim and Group Accidental insurance Professional and Personal development, R&R and many more perks... #Note: Applicants should have their own laptop with win10/11, 8 GB RAM and SSD Interested candidates please share updated cv at hema.s@nrconsulting.com and LinkedIn profile link Looking for immediate joiner. References are most welcome.

D-Mart hiring!! Department Manager across Tamilnadu Interested candidates kindly share your updated resume to shenbagalakshmi.c@dmartindia.com LOOKING FOR PEOPLE WITH Experience : 5+ Years Industry : QSR, FMCG, Manufacturing, Hotel Qualification : Graduate / Any Diploma Key Skills : Product, Process & People Management Age : Upto 32 Years Functional Area : Store Operations Job Location : Coimbatore, Tiruppur, Erode, Trichy, Madurai, Dindigul, Tuticorin This position will independently handle the following roles & responsibilities 1. Timely opening of store and adherence to all the process at store opening. 2. Avoid loss of sales, bring freshness, optimum space utilisation 3. Customer satisfaction & service, avoid stock outs, loss of sale 4. Pilferage control 5. Adherence to process audit recommendations, customer satisfaction & service, improve efficiency 6. Ensure smooth store operations, customer convenience & service, improve efficiency 7. Safety of employees, customers, store assets.

Handling female worker in assembly(Clean Room), Leadership Skill, Manage 50+ worker in one shift. Packaging Blister/ Sealing Operations Skills, Man Motion Study, Assembly Experience.

About the Role: We are looking for a Senior Engineering Manager with 10+ years of experience and 2 years of people management experience to help scale and modernize Myntra's data platform. The ideal candidate will have a strong background in building scalable data platforms using a combination of open-source technologies and enterprise solutions. The role demands deep technical expertise in data ingestion, processing, serving, and governance, with a strategic mindset to scale the platform 10x to meet the ever-growing data needs across the organization. This is a high-impact role requiring innovation, engineering excellence and system stability, with an opportunity to contribute to OSS projects and build data products leveraging available data assets. Key Responsibilities: Design and scale Myntra's data platform to support growing data needs across analytics, ML, and reporting. Architect and optimize streaming data ingestion pipelines using Debezium, Kafka (Confluent), Databricks Spark and Flink. Lead improvements in data processing and serving layers, leveraging Databricks Spark, Trino, and Superset. Good understanding of open table formats like Delta and Iceberg. Scale data quality frameworks to ensure data accuracy and reliability. Build data lineage tracking solutions for governance, access control, and compliance. Collaborate with engineering, analytics, and business teams to identify opportunities and build / enhance self-serve data platforms. Improve system stability, monitoring, and observability to ensure high availability of the platform. Work with open-source communities and facilitate contributing to OSS projects aligned with Myntras tech stack. Implement cost-efficient, scalable architectures for handling 10B+ daily events in a cloud environment. Management Responsibilities: Technical Guidance : This role will play the engineering lead role for teams within Myntra Data Platform. You will provide technical leadership to a team of excellent data engineers; this requires that you have the technical depth to make complex design decisions and the hands-on ability to lead by example. Execution and Delivery : You will be expected to instill and follow good software development practices and ensure timely delivery of high-quality products. You should be familiar with agile practices as well as be able to adapt these to the needs of the business, with a constant focus on product quality. Team management : You will be responsible for hiring and mentoring your team; helping individuals grow in their careers, having constant dialogue about their aspirations and sharing prompt, clear and actionable feedback about performance. Qualifications: Education: Bachelor's or Masters degree in Computer Science, Information Systems, or a related field. Experience: 10+ years of experience in building large-scale data platforms. 2+ years of people management experience. Expertise in big data architectures using Databricks, Trino, and Debezium. Strong experience with streaming platforms, including Confluent Kafka. Experience in data ingestion, storage, processing, and serving in a cloud-based environment. Experience implementing data quality checks using Great Expectations. Deep understanding of data lineage, metadata management, and governance practices. Strong knowledge of query optimization, cost efficiency, and scaling architectures. Familiarity with OSS contributions and keeping up with industry trends in data engineering. Soft Skills: Strong analytical and problem-solving skills with a pragmatic approach to technical challenges. Excellent communication and collaboration skills to work effectively with cross-functional teams. Ability to lead large-scale projects in a fast-paced, dynamic environment. Passion for continuous learning, open-source collaboration, and building best-in-class data products.

To achieve collection targets of the area assigned Control bucket flow cases and focus on non-starters Ensuring documented feedback. Ensuring meeting Targets and Meeting the Target on Cost of Collections. Ensuring documented feedback. Ensuring legal guidelines are complied with while repossessing of products, other related matters and audit queries are complied with Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise and controlling bucket flow. Manage productivity by fixing productivity parameters Collection Officers Ensuring background and reference check of agencies Monitoring performance against set parameters and Weekly review with the collection executives. Ensuring timely and profitable disposal of seized stock & safe custody of seized products Identify and manage training needs the CEs. Support collection officers in legal / police issues. Ensuring timely and profitable disposal of seized stock safe custody of seized products Visit Random customers. Visit Random customers, People Management, Demonstrated success, communication skills and achievement orientation.To achieve collection targets of the area assigned Control bucket flow cases and focus on non-starters Ensuring documented feedback. Ensuring meeting Targets and Meeting the Target on Cost of Collections. Ensuring documented feedback. Ensuring legal guidelines are complied with while repossessing of products, other related matters and audit queries are complied with Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise and controlling bucket flow. Manage productivity by fixing productivity parameters Collection Officers Ensuring background and reference check of agencies Monitoring performance against set parameters and Weekly review with the collection executives. Ensuring timely and profitable disposal of seized stock & safe custody of seized products Identify and manage training needs the CEs. Support collection officers in legal / police issues. Ensuring timely and profitable disposal of seized stock safe custody of seized products Visit Random customers. Visit Random customers, People Management, Demonstrated success, communication skills and achievement orientation.

We are looking for a dynamic professional to manage a P&L role focused on delivering a world-class service experience to existing customers. The position emphasizes upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs-driven service team. Additionally, you will execute strategic marketing initiatives to enhance client engagement and service outcomes. Drive business growth for both topline and bottom-line in the Zone. Develop and execute the annual operating plan, including revenue and cost forecasting. Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members. Ensure timely delivery of services, maintaining high standards for client satisfaction. Analyze customer feedback to gather business intelligence, assess core service benefits, and ensure high client satisfaction. Establish a robust system for maximizing customer retention. Recruit, train, and develop a proactive, consultative client servicing team focused on delivering exceptional customer experiences Experience and Education- MBA graduate with strong academics 7+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 100+ team members in last 4yrs

Director Operations: Who are we looking for We are looking for candidates with US Healthcare experience and strong leadership skills for the Delivery Leader role. Should be a Graduate with total 13+ years of experience of which minimum 8+ years experience should be in US Healthcare (Preferably on the provider side of business). Experience is required in Prior Authorization OR AR OR Payment Posting . Experience in leading & managing teams of 50+ people. Experience in managing all aspects of the delivery function including operations management, P&L Management, Client Management and People Management is required. Excellent verbal and written communication skills in English Candidate with excellent aptitude, highly adaptable and willingness to learn Open to Travel Domestic & International as applicable M.B.A or Post Graduate qualification in Operations, Finance, Healthcare Management, International Business and General Management would be an added advantage. Location : Navi Mumbai (Airoli) US Healthcare experience is a must Financials . Own achieving profitability/ Operating Efficiency targets for account / assigned function(s) . Ensure timely preparation and validation of monthly invoice . Forecast IKS Revenue, Costs and Headcount for signed SOWs . Manage the contract (including scope creep, support contract renewals). Deliver to the SOW(s) . Drive teams to achieve agreed SLA / Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews . Adherence to defined Quality norms & identify process issues impacting delivery or client business . Proactively identify areas of improvement in overall performance and direction to direct reportees on delivery Course Correction (Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals) . Embrace escalations and identified opportunities from clients / Client Services / or market leader. Run toward smoke as if you were literally on fire. Track smoke on a monthly basis. Fix the root cause of the issues . Raise the bar of engagement & delivery to come across as a partner rather than a vendor . Become a healthcare / RCM expert thus enable value conversations with Clients down to any depth . Manage VOC & Customer Satisfaction for the account through governance and timely detection and prevention of issues while aligning with the client business objectives.

What this job involves: Seeking an experienced and client-centric Engineering Manager to lead our facilities management team in managing and maintaining our office buildings. The successful candidate will have a strong grasp of client satisfaction, excellent communication skills, and the ability to provide innovative solutions that improve systems, save costs, and ensure a safe and healthy environment for occupants. Must be a Engineering and facilities management expert & Foster strong relationships with clients, colleagues, and vendors. What your day-to-day will look like: Establish and implement engineering and operational procedures for site Engineering Operations. Manage relationships with local authorities and ensure compliance with legal and regulatory requirements of the site managed. Plan and oversee budgets for engineering and operational contracts. Conduct periodic technical audits of all facility installations. Oversee maintenance of mechanical, electrical, plumbing systems, and civil works to ensure smooth operations. Develop and manage critical spare parts inventory, maintenance schedules and shutdowns in consultation with clients / OEM. Implement energy management programs to reduce utility costs and propose timely AMC renewals. Handle small renovation projects and assist with new facility transitions. Produce regular reports on maintenance, incidents, energy management, and improvement projects. Focus on client satisfaction, employee morale, vendor management, and identifying business growth opportunities while ensuring compliance with Jones Lang LaSalle standards. Desired or preferred experience and technical skills: Strong knowledge of building systems and maintenance practices. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite and facility management software. Ability to prioritize tasks and manage multiple projects simultaneously. Willingness to embrace a culture of collaboration and support team members. Experience with sustainability initiatives and green building practices. Knowledge of local building codes and regulations. Familiarity with project management methodologies. Required Qualification and Experience: Tertiary qualifications in BE/B Tech in Electrical Engineering with 10 + years experience in Facilities Maintenance. Contract Administration experience of 5 yrs or more required. Excellent people management skills and ability to interact with a wide range of client staff and demands; Demonstrated experience with tendering and service improvement initiatives required; Knowledge of Occupational Safety requirements; Strong PC literacy and proven ability to manage daily activities using various systems; Demonstrated experience with client reporting and preparation of reports required. Works in 6 working days/ week on rotational shift basis

Oversee daily operations of the center to ensure smooth functioning. Lead, manage, and motivate the center staff. Assign responsibilities, monitor performance, and ensure accountability. Drive center sales by achieving monthly admission targets. Required Candidate profile Strong leadership and team management skills Excellent communication (English and Hindi) and interpersonal skills Sales-oriented mindset with a customer-first approach Perks and benefits Attractive Incentives

Sales Target Drive the Sales Targets month on month as per Intake. Monitor and manage the sales pipeline to ensure a steady flow of opportunities. Forecast accurately sales metrics, track conversion rates, enrolments, deposits and lead to app, app to deposit, deposit to enrolment. Analyze sales performance against targets and identifying areas of improvement. Team Collaboration Ensure seamless communication to enhance collaboration and effective teamwork to achieve business objectives of the Student Advisory function. Ensure uniformity in sales approaches within the teams, to maintain consistency of results. Performance Management and Analytic Tracks and manages key performance indicators of the teams to assess team performance to ensure monthly targets are met. Evaluate team leaders/managers performance by conducting monthly reviews, provide guidance, to achieve monthly business targets. Analyze sales data to identify trends and gaps, to optimize processes. Operational Excellence Maintain standard operating procedures to ensure consistency to achieve uniformity across all student advisory teams. Product Knowledge Ensure teams are trained and certified on the various products prior to calling. Ensure that teams are trained and there are effective mock calls and OJT prior to going live. Conduct periodic Product knowledge tests to ensure that the teams are highly proficient In product features. Stay informed about best practices and emerging trends in the international education market, student support services. Implement innovative approaches to continuously improve sales and student support services Team Management Interview and select the right student advisors based on skill knowledge and cultural fitment. Provide guidance to the Team Leaders to achieve the agreed targets and ensure that 90% of team members meet or exceed their performance targets. Create a positive and motivating environment to enhance engagement to ensure team cohesiveness and goal attainment. Resolve conflicts by addressing issues, to ensure a positive work environment. Identify potential attrition and retain top talent. Keep the team informed by communicating updates to foster open communication.

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, India Report to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities: Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2) Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service. 3) Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold. 4) Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5) Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6) Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Karthik | 9008042208 | Call & WhatsApp | Email - Karthik_Venkat@resourcepro.in Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York , ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 9,000+ ReSource Pro employees provide dedicated support to more than 1000+ insurance organizations , consistently achieving a 97% client retention rate for over a decade . We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. Shift Timings: Regular Shift - 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Contact - HR Karthik | 9008042208 | Call & WhatsApp | Email - Karthik_Venkat@resourcepro.in

The Team: S&P Global is one of the leading providers of the ESG data for investors, corporates and other stakeholders. ESG creates Value for our Clients; Value to Investors in mitigating risk of long-term investments and Value to Corporates through long term financial performance. It focuses on collecting broad range of ESG data through a variety of company and governmental sources, to provide users with an in-depth, multi-faceted view into the nature and strength of a companys resistance to changes in ESG components, liaise with various critical stakeholders in understanding and building the content set. This data is used by investors, asset managers and in S&P Globals various divisions and products. The team is responsible for managing S&P Globals proprietary database, comprising one of the worlds most complete datasets on corporate sustainability. The Impact: As a part of S&P Globals S1 Data team, you will deliver and maintain accurate, complete and timely data sets while taking into account the business divisions global interests and needs internally & externally. This role will involve working with the team and the management on a variety of initiatives related to ESG operations. This is an opportunity to lead the team consisting of 12 to 15 individual contributors and contribute towards achieving the goals of team. Accountability would be towards understanding and owning the business objectives; be a role model for people and peer group; communicate with passion and enthusiasm, embrace change as a way of working; and lead by example when communicating new initiatives. Whats in it for you: Key Responsibilities: Lead a team of 12--15 associates Managing key projects and operational processes related to the CSA, including but not limited to data extraction and analysis of information from various sources, tools and documents. Ensure team members are compliant when conducting data/information collection through thorough knowledge of guidelines, policies and research tools. Responsible for the day-to-day workflow management andperformance of a team to ensure accuracy and efficiency of process workflows. Manages the performance review process, talent development and talent management processes of the team. Interact with internal and external clients as necessary and occasionally works on new projects and data enhancement initiatives as assigned. Identify individual strengths to appropriately delegate work amongst the team. Ensure clear and seamless communication across levels and teams. Keep himself/herself updated in knowledge of content sets. Build industry knowledge by understanding industry trends and reporting standards. Coordinate with various stakeholders in understanding and building the content. Provides input and ideas for new collection methods and product improvements related to the covered content sets. Whatwe are looking for: Functional and Business Knowledge: Applies general knowledge of operations principles, theories and work tools developed through past experience to best complete assignments Industry or sustainability-topic specific experience or expertise Thorough knowledge of business and data/content management objectives Possesses strong analytical skills Proficient in the use of MS Excel and other IT tools Problem Solving: Solve a variety of problems within their operational setting Provide solutions based on best practices and existing precedents Coordinate and manage projects from start to finish. People Development Manage the performance of team members and conduct reviews Identify the training needs for the team members Plan resource requirements and develop back-up and succession plans Manage the aspirations of team members and create an environment of continuous improvement. Candidate Profile: 1-3 years of Team leading experience Work experience in the field of ESG ratings or research, corporate sustainability or sustainability investing is mandatory Business-oriented with an attention to costs and efficiency Ability to work well within the context of a global team Excellent communication skills, both written and spoken Interpersonal & Relationship Building skills Good problem-solving skills / Result orientation Familiar with LEAN and Six sigma concepts. Basic Qualifications: Bachelors / Masters degree in Business Administration.

Request you to please share resume-akriti.kapoor@indiamart.com or whatsapp-9034322628. Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 2-3 face-to-face client meetings daily to drive engagement and retention.

Job Summary To ensure high standards of research and content development skill in Chemistry. Create balanced, good quality and age appropriate learning material like unit plans, teachers guide, assessments papers based on requirements of syllabus. Handle a team of Subject Matter Specialists. Job Qualifications : Required: Prior experience working as a Chemistry Lead and Chemistry Lead content creator or a similar role in the Educational field Must have Chemistry subject High School teaching experience in any International Curriculum Should have hands on experience in developing and conceptualizing content. Should drive the content development process by coordinating with the Subject Matter Specialists He/she should ensure the quality standard of the content and timely delivery. Should have excellent communication skills and sound understanding of all science subjects. He/she should also coordinate with the subject specific teachers and provide support to technical team as and when necessary. Creative and self motivated Effective IT skills Preferred: Ability to create original, engaging and age appropriate content Job Responsibilities : Actively engage in developing curriculum content, assessments and worksheets. Provide educational support to Subject Matter Specialist and also work hands on. Please mail your resume to babitha.sakethram@curioused.ai

Job Summary To ensure high standards of research and content development skill in Physics. Create balanced, good quality and age appropriate learning material like unit plans, teachers guide, assessments papers based on requirements of syllabus. Handle a team of Subject Matter Specialists. Job Qualifications : Required: Prior experience working as a Physics Subject Lead and Physics content creator or a similar role in the Educational field Must have Physics subject High School teaching experience in any International Curriculum Should have hands on experience in developing and conceptualizing content. Should drive the content development process by coordinating with the Subject Matter Specialists He/she should ensure the quality standard of the content and timely delivery. Should have excellent communication skills and sound understanding of all science subjects. He/she should also coordinate with the subject specific teachers and provide support to technical team as and when necessary. Creative and self motivated Effective IT skills Preferred: Ability to create original, engaging and age appropriate content Job Responsibilities : Actively engage in developing curriculum content, assessments and worksheets. Provide educational support to Subject Matter Specialist and also work hands on. Please mail your resume to babitha.sakethram@curioused.ai

Job Summary To ensure high standards of research and content development skill in Biology. Create balanced, good quality and age appropriate learning material like unit plans, teachers guide, assessments papers based on requirements of syllabus. Handle a team of Subject Matter Specialists. Job Qualifications : Required: Prior experience working as a Biology Subject Lead and Biology content creator or a similar role in the Educational field Must have Biology subject High School teaching experience in any International Curriculum Should have hands on experience in developing and conceptualizing content. Should drive the content development process by coordinating with the Subject Matter Specialists He/she should ensure the quality standard of the content and timely delivery. Should have excellent communication skills and sound understanding of all science subjects. He/she should also coordinate with the subject specific teachers and provide support to technical team as and when necessary. Creative and self motivated Effective IT skills Preferred: Ability to create original, engaging and age appropriate content Job Responsibilities : Actively engage in developing curriculum content, assessments and worksheets. Provide educational support to Subject Matter Specialist and also work hands on. Please mail your resume to babitha.sakethram@curioused.ai

BPO Senior Operations Manager - Chandigarh Oversee end to end BPO operations 10+ years overall& 4+ years of relevant experience Exceptional presentation skills Graduation is must Must have managed 80+ FTE Salary upto 14 LPA