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6.0 - 8.0 years
8 - 10 Lacs
Bengaluru
Work from Office
At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allows us to offer truly integrated and effective solutions. You will be operating within Corporate Bank Production as a Production Support Engineer in Payments domain. Payments Production domain is a part of Cash Management under Deutsche Bank Corporate Banking division which supports mission critical payments processing and FX platforms for multiple business lines like High Value/Low value / Bulk / Instant / Cheques payments. Team provides 24x7 support and follows follow the sun model to provide exceptional and timebound services to the clients. Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End To End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. Your key responsibilities Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model As an individual contributor and prime liaison for the application suite into the incident, problem, change, release, capacity, and continuous improvement. Escalation, Management, and communication of major production incidents Liaising with development teams on new application handover and 3rd line escalation of issues Application rollout activities (may include some weekend activities) Manage SLO for Faster Resolution and Fewer Incident for the Production Application Stability Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Update the RUN Book and KEDB as and when required. Your skills and experience Good experience in Production Application Support and ITIL Practices Very good hands-on knowledge of databases (Oracle/PLSQL etc.), including working experience of writing SQL scripts and queries. Very Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, tools for automation (RPA, Workload, Batch) Exposure in Kaka, Kubernetes and microservices is added advantage. Experience in application performance monitoring tools Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M) Excellent Team player and People Management experience is an advantage. Bachelor's degree. Master's degree a plus. Previous relevant experience in Banking Domain 6+ years experience in IT in large corporate environments, specifically in the production support. Operating systems (e.g. UNIX, Windows) Understanding on environments - Middleware (e.g.MQ, WebLogic, Tomcat, Jboss, Apache, Kafka etc ) - Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL) Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamics. Nice to have: Cloud services: GCP Exposure on Payments domain fundamentals & SWIFT message types Knowledge in Udeploy , Bit bucket Skills That Will Help You Excel Self-motivated with excellent interpersonal, presentation, and communication skills. Able to think strategically with strong analytical and problem-solving skills. Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones. Able to connect, manage & influence people from different backgrounds and cultures. A strong team player being part of a global team, communicating, managing, and cooperating closely on a global level while being able to take ownership and deliver independently.
Posted 2 months ago
8.0 - 10.0 years
15 - 22 Lacs
Pune
Work from Office
About the Role: The Project Manager will be responsible for planning, executing, and overseeing projects to ensure they are completed on time, within scope, and within budget. He/She will coordinate with teams, resources, and stakeholders to achieve project objectives while mitigating risks and ensuring alignment with organizational goals. The Project manager will work in a wide variety of fields while assessing the scrum maturity of the team and organization and guiding the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. He/She will be coaching team members with agile standards and best practices. He/She will be supporting the agile transformation together with an agile working group. Key Responsibilities: Define project scope, objectives, timelines, and deliverables Develop detailed project roadmaps, plans, budgets, and schedules Allocate resources, assign responsibilities, and optimize utilization Lead daily huddles and performance meetings to track and improve productivity Monitor and report on project progress using Agile project tools (JIRA, ScrumDesk, VSTS, TFS) Identify risks, issues, and blockers, and implement timely mitigation strategies Ensure deliverables meet quality standards and align with client expectations Manage code quality via reviews, unit testing, and ensure integration with external systems Oversee quality control practices: load testing, UAT, functional testing, release metrics Manage controlled releases and optimize cloud deployments and hosting environments Maintain comprehensive project documentation and present updates to senior leadership Coach teams in Agile values, Scrum principles, servant leadership, and continuous improvement Conduct and facilitate Scrum ceremonies: Daily Stand-ups, Sprint Planning, Reviews, Retrospectives Support Product Owner with backlog grooming, story estimation, and business alignment Foster a collaborative, respectful, and high-performing team culture Required Skills & Knowledge: 1. Project & Agile Methodologies: Deep knowledge of Agile/Scrum, SAFe, XP, Kanban, Crystal, FDD, Lean, LeSS, DevOps Familiarity with PMI frameworks and project management best practices Strong skills in project estimation, planning, budgeting, and stakeholder management Proficiency with Agile tools: JIRA, ScrumDesk, VSTS, TFS, SharePoint 2. Agile Practices & Techniques: Expertise in Scrum coaching, backlog refinement, sprint execution Strong grasp of Agile techniques: User Stories, ATDD, TDD, Continuous Integration & Testing, Pair Programming, Agile Games Knowledge of Agile metrics: burn-down/up charts, retrospective formats, sprint velocity, dashboarding 3.Technical Acumen: Understanding of technologies used in ASP.NET, MVC-based development Experience in managing code integration, unit testing, and release planning Hands-on experience with cloud deployments and performance optimization 4.Leadership & Soft Skills: Proven leadership, mentoring, and team-building skills Excellent communication, conflict resolution, and negotiation skills Strong presentation skills using PowerPoint, Google Docs Problem-solving, decision-making, and time management under pressure Friendly, approachable, with servant leadership mindset and facilitation skills
Posted 2 months ago
2.0 - 4.0 years
3 - 3 Lacs
Ahmedabad, Thaltej
Work from Office
Key Responsibilities Lead and manage the Data Processing team responsible for validating land/property-related records for client banks. Plan and allocate daily tasks and monitor the accuracy, speed, and quality of outputs. Conduct regular reviews to track performance, identify challenges, and resolve them in collaboration with other teams. Oversee the Quality Check (QC) process, providing constructive feedback and guidance to improve results. Prepare daily, weekly, and monthly reports on productivity and accuracy. Document operational procedures, recurring issues, and process improvements. Act as the point of contact for coordination with management and other internal departments. Key Skills & Competencies Strong team leadership and people management skills. Excellent organizational and time management abilities. Problem-solving mindset with attention to detail. Hands-on experience with QC processes is an advantage. Ability to identify process gaps and drive continuous improvement. Proficient in Gujarati; working knowledge of English is preferred. Basic digital literacy (Excel, dashboard tools, internal workflow tools). Qualifications Bachelors degree in any discipline (or equivalent work experience). 24 years of experience in data processing or operational roles. Minimum 1 year of experience in a leadership or supervisory position. Experience in BFSI, real estate, or document-based workflows is a plus.
Posted 2 months ago
7.0 - 12.0 years
12 - 16 Lacs
Bengaluru
Work from Office
About Organization : Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) • 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR. What we are looking for Need More Than 7 Years of experience in BPO Operations Team handling, customer service, People management) Strong people management (Team Handling) experience Need more than 3 Years of team handling experience Strong verbal communication and listening skills. Demonstrates analytical skills. Demonstrates problem solving skills. Effective interpersonal skills. Demonstrates written communication skills. Promotes information sharing. Excellent collaboration and team building skills. Ability to lead/manage others. Graduate Job description: Conflict Resolution - Finds solutions to disputes and disagreements between individuals or groups. It involves active listening, empathy, and effective communication to understand the needs and concerns of each party involved in the conflict. Delegation - Assign tasks or responsibilities to others while still maintaining accountability for the overall outcome. Effective delegation requires clear communication, trust in the capabilities of others, and the ability to provide guidance and support as needed. Process Improvement - Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards. Operational Efficiency - Ability to optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality. It requires specialized skills such as process mapping, data analysis, and project management to identify areas for improvement and implement effective solutions. Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements. Coaching/Mentoring - Guides, supports, and motivates individuals or teams to achieve their goals and objectives. Helps individuals develop their skills and abilities to achieve their desired outcomes. Support new hires and facilitate ongoing development of team skills. Team Engagement - Organizing team engagement activities to promote a positive work environment. Problem Solving - Ability to break down simple problems, identify potential solutions, and take action to resolve the issue. This skill involves critical thinking, creativity, and the ability to work well under pressure. Performance Metrics & Interpretation - Ability to interpret data and communicate findings effectively to stakeholders. Understanding of data privacy and ethical considerations. Knowledge of Key Performance Indicators (KPIs) relevant to customer service and operational efficiency. Ability to establish, monitor, and evaluate performance metrics that align with business goals. Effective Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences. Effective Presentations - The ability to create and deliver a compelling presentation, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact and demonstrating confidence.
Posted 2 months ago
4.0 - 6.0 years
6 - 8 Lacs
Hyderabad
Work from Office
What you will do Role Description: The role is responsible for leading and charting the course for the Quality technology product (or services) team that builds and transforms technology capabilities that positively impacts business outcomes. This individual will be responsible for developing and leading a highly talented team that is built for delivering high-end and innovative technologies. The ideal candidate will have a proven track record of leadership in technology-driven environments for the Quality area and has a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in the end-to-end software development lifecycle and Quality processes, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Roles & Responsibilities: Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure that all the stakeholders feel informed and engaged Lead and manage large, diverse teams within a matrixed organization. Collaborate with geographically dispersed teams, including those in the US and other international locations. Oversee the software development lifecycle Develop and implement strategic plans for technology and workforce. Follow global standards and practices. Foster a culture of collaboration, innovation, and continuous improvement. Attract and recruit top talent as part of an extensive Technology organization to be hired within India. Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership. Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are imbedded in the local organization Understand the decision-making process, workflows, and business and information needs of business partners and stakeholders Contribute and define business outcomes + requirements, technology solutions, and services Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through 'test & learn' activities Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments, acting as an escalation point and facilitating communication when service commitments are not met Ensure communication of key performance metrics and analysis of unmet needs Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services Facilitate best practice sharing, ensuring ongoing alignment with the Technology & Digital strategy Oversee operating budgets and product team budgets, ensuring regular review of actuals and latest estimates, managing according to agreed governance Ensure alignment of Technology service plans across organization Provide education to new partners with regards to IT service offerings Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate Degree OR Masters degree with 4 - 6 years of experience in Business, Engineering, IT or related field OR Bachelors degree with 6 - 8 years of experience in Business, Engineering, IT or related field OR Diploma with 10 - 12 years of experience in Business, Engineering, IT or related field Must-Have Skills: Knowledge of Pharma business processes and Global regulations. Experience with Veeva Platforms and/or Products Quality Suite Good Experience with GxP Validation processes Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent. Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment. Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships. Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc. Have strong business acumen. Can demonstrate deep understanding of industry, therapy and product Preferred Qualifications: Experience in a leadership role within a pharmaceutical or technology organization Extensive experience in the software development lifecycle. Experience using and adoption of Scaled Agile Framework (SAFe) Strong analytic/critical-thinking and decision-making abilities. Ability to work effectively in a fast-paced, dynamic environment. Established business partnerships and IS governance practices involving senior business stakeholders Broad working knowledge of key IS domains and layers Professional Certifications: Veeva Vault Platform Administrator (preferred) Scaled Agile Framework (SAFe) for Teams Soft Skills: Excellent leadership and team management skills. Strong transformation and change management experience. Exceptional collaboration and communication skills. High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented with a focus on achieving team goals. Strong presentation and public speaking skills. Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.
Posted 2 months ago
15.0 - 21.0 years
35 - 45 Lacs
Bengaluru
Hybrid
Role, Purpose, and Scope:- The Service Delivery Leader is responsible for overseeing and managing all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients. This role involves managing cross-functional teams, driving operational efficiency, ensuring SLA/KPI adherence, and maintaining strong client relationships. The Service Delivery Leader is responsible for the overall success of the account and is expected to be the strategist and leader who can steer the company to the most profitable direction while also implementing its vision, mission, and long-term goals. Active involvement supporting the operations is expected across the different Service Delivery capabilities, standardization in the operational model, overall cost management, employee retention and performance management, automation, process improvement and simplification. Major Responsibilities:- HCL Strategical Responsibilities Develop and execute the companys business strategies to attain the goals of the board and shareholders. Provide strategic advice to chairmans so that they will have accurate view of the market and the company’s future. Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are always followed. Prepare and implement comprehensive business plans. Ensure a positive work environment. Ensure performance appraisal, training, and professional development activities. Collaborates and builds cross-functional relationships with departmental heads and management across the business. Provide management and oversight of all aspects of the business within the site. Demonstrate a commitment to excellence and collaborate well with the management team. Provide direction and development, formulate policies and strategic plans for future growth, manage daily operations and other support functions; and improve operational efficiency in targeted areas including customer support and engagement. Closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement and redeployment. Supporting the development of a healthy internal culture that retains key employees and encourages their professional development. Conducts regular assessment and performance review of operations’ managers. Identify, agree, and provide ongoing development support for direct reports career path. Make sure Team Leaders are compliant with their own direct reports coaching and career path development plans. Keep an up-to-date department/track succession plan. SAP Strategical Operation: Lead and oversee service delivery operations within SAP accounts. Lead, motivate, mentor, and develops teams directly and/or indirectly to build business capability. Ensure high caliber people are in the right roles, continuously improving the talent pipeline through selection and development activities. Take the lead role in supporting transformation from in-country and account specific teams to a target operating model based on business requirements; identify and leverage existing best practices to consolidate and accelerate transformation progress. Proactively manage risks associated with staff retention, identifying threats and opportunities, working in close partnership with the local HR and Program teams to develop and maintain strong competitive intelligence. Oversees opportunities for leveraging economies of scale across the different capabilities are maximized; holds responsibility for management of financial performance of accounts in portfolio. Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Being able to evidence these savings with relevant metrics and KPIs. ADHOC Managing Client Engagement Responsible for Business Continuity Ability to manage and influence key stakeholders. Provide accurate, timely, and professional reports to management for historical analysis, current status, and forecasting purposes. Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested. Job Location- Bengaluru Work Module- Hybrid Note:- We are looking for candidates with SAP Basis experience background. Interested candidates can share their resume at preeti_bisht@hcltech.com
Posted 2 months ago
8.0 - 10.0 years
8 - 10 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Key Responsibilities Enforce safety & health rules & 5S within the department and across the plant. Manage the maintenance department according to the Schneider Performance System, to guarantee the performance of industrial equipment (OEE, MTBF, MTTR, etc.). Be responsible for people management including: goal setting, performance management, competency development, recognition, engagement, and well-being of the maintenance team. Manage Total Productive Maintenance (TPM) on the whole process to increase the reliability and availability of workstations and production lines. Decide, prioritize, and implement with manufacturing the maintenance action plan in order to maintain machines in their original state. Manage the technical aspects for capability of all internal tools under the responsibility of the plant. Is responsible for the correct preservation of tools and equipment . Manage & optimize maintenance costs , including spare parts inventory for internal and external production means. Organize the intervention of his/her team in the implementation and ramp-up of new workstations or production lines. Ensure consistency and updating of the maintenance information system (CMMS: Computerized Maintenance Management System) for internal means. Update and ensure the business continuity plan in terms of equipment and tools. Bring locally his/her technical expertise within the industrialization team or Manufacturing Engineering team. Select, validate, introduce, and standardize new technologies/processes locally. Qualifications Education: Bachelor's degree in Mechatronics / EEE. Experience: Minimum 8 Years of relevant work experience. Demonstrated ability to perform root cause analysis and develop action plans to strategically eliminate waste. Knowledge in Smart Manufacturing and IIOT . Experience in people management including: Goal setting, Performance Management, Competency development, Recognition, Engagement, and Well-being. Proficient in Microsoft Excel, Word & PowerPoint . Hands-on experience in PLC/HMI and Labview programming and Database Management . Configuration & Programming Experience in Scanners, Vision Systems, Label Printers, and label design software . Strong organizational skills including but not limited to the ability to handle multiple demands and assignments in parallel, the ability to prioritize tasks effectively and efficiently
Posted 2 months ago
4.0 - 9.0 years
6 - 10 Lacs
Bengaluru
Work from Office
OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present. The role acts as an embedded point of contact for the JPMC Global Real Estate ( GRE ) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours. A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients. Major Responsibilities Transforming to the Workspace Team of the future Creates Occupant Delight Has a natural hospitality-orientated communications acumen Embedded Go To trusted Workspace partner fostering all-level relationships Understands business traits/ cadence/ needs Deep Workspace & Surrounding area knowledge Shares observations regarding any misalignment to nudge behaviours (incl. data from Workspace Delivery team) Single Point of Contact for issues resolution & Workspace change within the premises Problem solves & Resets space on the fly Acts as basic counsel regarding space needs/options as per Workspace Standards Be part of a highly proactive, responsive, dynamic and agile team Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Escalate facilities issues to management team when necessary Consolidate feedback to management team regularly for ongoing improvement implementation Participate in ad-hoc projects when required Client/Stakeholder Management Assist workspace experience manager in Pro-actively developing and managing Client relationships ensuring that expected service levels are achieved Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Actively recover feedback from the end user Report any concerns or patterns in employee feedback periodically to workspace experience manager Leadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Proactively manage the team to deliver Delight Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors Operations Management Must be customer focused and be proactive in establishing customer relationships Responsible and accountable for all service request Ensure service deliverables are met with SLA and KPI Periodically review all reports and feedback to identify trends and bring changes Respond and close all service tickets and feedbacks within defined SLA Plan and execute employee engagement events in line with client expectations Communicate with users by consolidating feedback to ensure expectations are achieved Escalate facilities issues to management team when necessary Have periodic connects with all point of contact of different business to understand their perspective of service Work with all related parties on timely delivery of all services To undertake continuous floor inspections ensure cleanliness and maintenance is correct Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Continuous Improvement implementation Conduct data analysis report when necessary Ensure the delivery of all operational requirements as per the client scope of works across site Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management. Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures Ensure data integrity of all systems across the Region and perform audits from time to time Oversee office premises and delivery of hospitality services for users Participate in ad-hoc projects when required CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Experience of 4 + years in hospitality - hotel & aviation Industry / Coworking spaces Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Proficient in MS Office suite An added benefit would be a Bachelor s degree/ Degree in Hotel Management, business or other related field; Excellent communication verbal and written. Experience of leading a young millennial team Critical Competencies for Success (with corresponding I am JLL behaviours ) Client Focus & Relationship Management - I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership - I am a Team Player Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills - I Am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking - I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Natural communicator who enjoys engaging at all levels Creative mindset Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures
Posted 2 months ago
2.0 - 7.0 years
4 - 8 Lacs
Bengaluru
Work from Office
JOR RESPONSIBILITIES People Management (where applicable) Demonstrate and ensure to instill a culture in the team that match our I am JLL core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer Manage and coach team Develop and sustain a high-quality well motivated team Ensure high staff morale, trust and work ethics Actively support an environment that supports teamwork, co-operation and performance excellence within team Assist in mentoring and enabling Training & Development of team members Client/Stakeholder Management Deliver excellent customer service to meet on-site client s expectations Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels Monitor procedures to ensure client s expectations are conveyed and worked upon Procurement & Vendor Management Manage multiple vendors including hard and soft skills to deliver services on time and within budget Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices Contracts Management Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics Monitor expiry of contracts and initiate re-procurement if needed Continually assess contracts to ensure best value delivered to the client Finance Management Ensure that the site s financial operations are meeting targets and control requirements Assist and monitor financial processes to ensure account payable procedures are followed at all times Health & Safety Management Implement and manage safety procedures to ensure the provision of a safe working environment Ensure compliance with statutory regulations on fire, health and safety standards Site Operations Management Implement Industry Best Practice operations Assist and monitor to ensure all building procedures and performance measures are maintained at all times Ensure all Critical Environment (CEM) requirements are met Seek ways to reduce costs and improve operational standards 24/7 emergency call support and site attendance is required Risk Management Assist in the implementation and management of a property risk management program Support the implementation and monitoring of disaster recovering and business continuity plans Follow established escalation procedures and incident reporting procedures Adhere to Jones Lang LaSalle s business conduct by ensuring compliance with the firm s guidelines, procedures and strategies Achieve Key Performance Indicators and Service Level Agreement targets CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Min. 2 years of experience in facilities, property management, hospitality or related field Qualification : Diploma in Electrical or BE in similar discipline Experience of working in environment Knowledge of local health and occupational safety requirements Knowledge of critical facilities Knowledge of vendor management for specialized services An understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) Proven capacity to understand and interpret commercial contracts Strong budget management and financial analysis skills Critical Competencies for Success Client Focus & Relationship Management Ease of interaction with a wide range and wide level of client staff Ability to manage conflict and balance between client and firm requirements Has a customer-oriented attitude Demonstrates proactive & professional approach to customer service Project Management & Organizational Skills Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Demonstrated superior people management skills - ability to lead team effectively, train t, hem well, and promote open, constructive and collaborative relationships at all levels Strong communicator - Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener Passion for quality - has an eye for detail to make sure the best delivery of services Self-motivated; confident & energetic Ability to effectively deal with stressful situations Flexible - able to adapt to rapidly changing situations Strongly goal-oriented - able to focus on meeting all performance targets Is a team player - able to cooperate and work well with others to meet targets Proven ability to initiate and follow through with improvement initiatives Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Technical Competence Should have hands on experience on handling DG, HVAC, UPS, life & Safety Equipment, STP Utility equipment s like HT\LT, Lift operations AMC vendor coordination Through knowledge in preparing of facility required reports related to technical aspects Knowledge of Legal compliance documents / Building compliance and if any required related to facility Coordination with BESCOM, KSPCB, BBMP, Land lord etc
Posted 2 months ago
10.0 - 20.0 years
50 - 95 Lacs
Bengaluru
Hybrid
Key Skills: Java, Python, People Management, Engineering Management, Technical Leadership, Product development Roles and Responsibilities: Lead and mentor multiple engineering teams, helping them grow professionally and execute efficiently. Drive the development and execution of product roadmaps across cloud and self-managed offerings. Ensure the reliability, scalability, and security of our products through best practices in engineering and operations. Foster a culture of learning, collaboration, and operational improvements, including effective incident management processes. Partner with cross-functional teams, including Product Management, Design, Security, Customer Success, and other Engineering teams, to build a cohesive and impactful product suite. Hire, retain, and grow a diverse and high-performing engineering team in a fast-scaling environment. Champion developer productivity, automation, and operational excellence to reduce toil and improve efficiency. Advocate for improvements to infrastructure and platform tooling to enhance the developer experience and enable scale. Ensure issues are addressed within SLAs, providing an excellent customer experience. Contribute directly to technical decisions and architecture discussions, with opportunities to be hands-on with Go and other technologies. Skills Required: You have an overall 15+ years of experience building Products at scale and 5+ years of experience in leadership roles. Technical Leadership , People management and Product development experience preferred. Hands on in any backend programming language, Public Cloud Platforms (AWS/Azure/GCP), You have experience managing multiple engineering teams in a high-growth, distributed environment. You have delivered both SaaS/Cloud services and self-managed software products at scale. You have a strong technical background in distributed systems, cloud computing, and infrastructure automation. You have expertise in one or more major cloud platforms (AWS, Azure, GCP). You are passionate about operational excellence, reducing toil, and building scalable systems. You have a track record of hiring, mentoring, and developing high-performing engineering teams. You thrive in a collaborative, remote-friendly environment and value strong communication and transparency. Education: Bachelor's Degree in related field
Posted 2 months ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Key Responsibilities Business Acumen: Maintain a fundamental understanding of the Booking.com business, industry news and risk best practices and apply that knowledge in the context of your core areas of responsibility. Critical Thinking: Identify and design solutions in a wide range of situations, and proactively propose concrete improvement plans. Objective Setting, Prioritization & Task Management: Independently structure and execute work, decide on priority areas and output fitting the overarching objectives and priorities. Deliver in line within agreed timelines and escalate issues to the appropriate level and roles within the organization where needed. Attention to Detail: Produce high quality, accurate output across a broad range of topics, with limited review and oversight required. Result Orientation: Work independently and proactively to deliver the right results for specific objectives and deliverables in line with personal and company values whilst influencing stakeholders in order to meet timelines and prioritize critical activities. Effective Communication & Presentation Skills: Effectively and clearly communicate and present information relating to core responsibilities, tailor messages and explain (technical) concepts to stakeholders. Facilitate cross-functional discussions. Organize and run larger meetings in a clear, structured and outcome-oriented manner. Stakeholder Management & Influencing: Independently identify, develop and grow relationships with key stakeholders to build and maintain a wide network within the coverage area, mostly at mid-level but also including key senior stakeholders for a bilateral flow of information. Align with stakeholders on impact beyond their team, respectfully challenging and influencing others to assume appropriate roles and responsibilities by adopting stakeholder management and influencing techniques. Confidently and independently navigate tricky discussions, incorporating Manager input around escalations, approach or blockers where needed. People Management: Provide constructive feedback to peers and incorporate received feedback into personal development goals. May provide mentoring and task oversight to more junior staff or external consultants. Support hiring process. Operational & Technical Expertise: Apply a comprehensive understanding to processes, systems and/or products within your coverage area. Display general understanding of the impact on the wider process and/or system landscape. Seek manager input for in-depth expertise. Risk Landscape Awareness: Maintain awareness or knowledge of the broader internal risk landscape across one or more business areas as well as external developments. Adopt a business need centric and user friendly approach to influence business stakeholders to take informed decisions in line with the risk capacity, risk appetite and risk tolerance of Booking.com. Risk & Governance Advisory: Provide input to the development of methodologies throughout the risk management lifecycle. Advice stakeholders in ongoing risk and compliance work within your dedicated area(s). Risk Identification & Assessment: Identify and appropriately assess risks in line with the team's frameworks and methodologies. Document risk assessment outcomes, including clear description of the risk, perceived level of risk and considerations for risk treatment, tailored to the topic at hand, with limited guidance and review required. Risk Treatment: Independently support control design and/or assurance activities and work with control owners to prepare controls for approval. Coordinate audit activities including support to close any control deficiencies identified. Work across teams/projects/BUs and ensure risks are appropriately mitigated. Develop, select and implement risk treatment strategies, proposing alternative risk treatment options where needed. Communication.Stakeholder Process/Control owners (combination of directors, managers, team leaders and individual contributors) Subject Matters Experts (SME's) e.g. Finance, Fintech, Fraud, Legal, Security, etc. Other Internal stakeholders in Accommodations (i.a. CS, PS, Product), Trips, Finance, FinTech, Legal, Marketing, People, Strategy and Corporate Development and Technology (i.a. Security, Infrastructure) Internal & External Audit Risk & Control team Communication.Type Persuasion / CooperationPartner with business stakeholders by: providing guidance and support in ongoing compliance;providing guidance and support in identifying risks and control gaps and, designing and implementing appropriate controls;providing clear instructions on expected stakeholder contributions and ensure follow up;facilitating and participating in cross functional groups for activities related to the risk management lifecycle;presenting and advising on standardized methodologies, processes and documentation;maintaining a business centric approach. Information and CooperationInform SMEs on:risk areas in need of SME input;control design and implementation;work closely together to share knowledge and experience. CooperationWork closely together to share knowledge and experience. Cooperation Support Internal and External audit teams to ensure that remediation plans are implemented on a timely basis for any deficiencies foundSupport SOX, PCI and other audit cycles Information and CooperationWork closely together to share knowledge and experience. Level of Education.Level of Education Bachelor degree Master degree Level of Education.Description Alternatively compensating years of experience (3 to 5 years in addition to below) Preferred Years of relevant Job Knowledge.Years of relevant Job Knowledge Advanced Knowledge (5 - 8 years) Requirements of special knowledge/skills Qualities / Soft Skills: Enthusiastic, self-starting and flexible work attitude Ability to effectively prioritize and manage workload, work under pressure and deliver on timelines Handle multiple tasks, of varying and often complex content, generally at the same/similar time Have the ability to split large tasks into logical, manageable and decoupled actions which are managed effectively and delivered on time Strongly process, problem solving and action oriented Curious and proactive in the assessment and challenge of risks Strong team player Advanced communication skills and ability to actively listen Strong relationship building skills High level of integrity, confidentiality & professionalism Requirements of special knowledge/ Hard Skills: Advanced (technical) understanding of and experience with Risk Management, Compliance, Internal controls , control procedures, automation, monitoring, testing, collecting evidence and remediation activities Experience with large e-commerce or tech companies is advantageous Fluent in English, both written and spoken CISSP, CRISC, CISM, CISA, or similar certification is advantageous Project management skills Stakeholder management skills For Business Officer functions: Advanced understanding of and experience with risk management relevant fields, for example but not limited to: Business analysis Auditing Corporate governance Finance concepts and processes SOx integration AML/ CFT framework, GDPR, PCI, SOx Fundamental understanding of below IT expertise fields. For IT Officer functions: Advanced understanding of and experience with risk management relevant fields, for example but not limited to: IT Risk management and IT Governance IT Security concepts and processes (IT) Frameworks like ITGC, COSO, NIST DevOps tools like Puppet, Jenkins, Git, Docker, or Kubernetes JIRA Fundamental understanding of above Business expertise fields.
Posted 2 months ago
7.0 - 12.0 years
8 - 12 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
allocation to SDE’s interacting with client, attending Client calls & meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, Ensuring Process Improvement By Identifying Areas And Methods For Continuous Improvement (Re-engineering) Required Candidate profile Creating & Updating Daily Dashboards. Controlling Attrition. Maintaining/ Updating Skills Matrix. Ensuring Resource Utilization.Timely Escalation & Tracking Of Issues. Ensuring Resolution Of Issues
Posted 2 months ago
13.0 - 18.0 years
40 - 70 Lacs
Chennai
Hybrid
At athenahealth, the Internal Developer Platform team is dedicated to revolutionizing the developer experience by modernizing our technology stack, enhancing our internal developer platform tech strategy, and building cutting-edge capabilities to accelerate software delivery. We are seeking an experienced Senior Engineering Manager to lead the reference implementation for AWS microservices on Kubernetes, Caching Service enabling the hybrid cloud architecture and K8s platform. Job Responsibilities: Guide and mentor a team of engineers, promoting a collaborative and inclusive atmosphere. Foster a robust engineering culture and provide direction on technical and career growth. Lead reference implementation for cloud modernization initiatives, including the adoption of cloud-native applications and microservices architecture. Lead the K8s platform, caching services and drive the tech strategy at athena. Oversee the design, implementation, and maintenance of microservices architecture on AWS using Kubernetes. Improve the developer experience by implementing tools and practices that streamline development processes, such as CI/CD pipelines, automation, and code quality standards. Oversee multiple programs focused on tech modernization. Ensure programs meet business requirements, compliance standards, and best practices. Work with product managers, stakeholders, and other teams to align on project goals and deliverables. Ensure effective communication and manage stakeholder expectations. Stay informed about the latest tech trends and emerging technologies. Encourage experimentation and learning within the team to continuously improve processes and solutions. Have a strong understanding and passion for software engineering best practices such as testing, continuous integration, and continuous delivery. Ability to operate effectively and independently in ambiguous situations. Passionate about transformational leadership and a bottoms-up culture, committed to developing both great engineers and impactful teams. Experienced in leading, managing, coaching, or mentoring software developers to deliver high-quality software on time. Ability to apply agile and lean principles to solve problems at any scale. Technical Skills: Proficiency in programming languages such as Java, Perl, ReactJS Strong understanding of cloud-native technologies and infrastructure as code (e.g., Terraform, CloudFormation). Experience with microservices architecture on platforms like AWS and Kubernetes. Required Qualifications: Educational Background: Bachelor's degree in Computer Science, Engineering, or a related field. Experience: At least 13-18 years of professional software engineering experience, with a minimum of 2 years in a people management role Methodologies: Strong understanding of agile methodologies, including CI/CD, application resiliency, and security Soft Skills: Excellent leadership, communication, and interpersonal skills. Ability to coach and mentor both senior and junior engineers Preferred Qualifications: 15+ years of experience in software engineering, with significant experience in cloud modernization efforts and open-source frameworks. In-depth knowledge of the platform engineering Relevant certifications in cloud computing, agile methodologies, or software engineering concepts. This role is pivotal in driving technological transformation and enabling the tech strategy within the organization.
Posted 2 months ago
12.0 - 15.0 years
75 - 80 Lacs
Bengaluru
Work from Office
Razorthink is looking for a Director of Engineering to guide our product strategy for one of our important products. Reporting to the CTO, you will lead our product development teams for the product. You would be responsible for planning and execution all through the lifecycle of the business. Responsibilities: Define the long-term strategy and vision for the product, leveraging broad customer research, customer experience, and new technologies to deliver features to our customers. Bring value addition by thinking big and continuously pitching new product ideas. Drive requirement definition, customer experience design, product roadmap and prioritization. Define and own the business metrics for our products. Ability to translate complex processes into technical requirements while also managing delivery and operations. Work with the Leadership to prioritize problems or themes to reach the outcomes. Define the outcome for sprints and releases and prioritizes the initiatives for the scrum teams. Work with the developers and designers to build a product that meets the expected outcomes and market needs. Requirements: 12+ years of product development and software / IT engineering industry experience. 5+ years of direct people management experience. 8+ years of experience of working in the SaaS (software as a service) industry. Experience communicating with technical and non-technical stakeholders at all levels across the business. Bachelor's degree in computer science, engineering, or a related discipline. Proven record of building, managing, and sustaining product organizations. Must have the ability to influence people at the business unit level. Must have the ability to understand the technical and non-technical aspects of product development. Experience developing technology solutions in a fast-paced environment. Excellent problem-solving skills. Excellent verbal and written communication skills.
Posted 2 months ago
6.0 - 8.0 years
8 - 13 Lacs
Hyderabad
Work from Office
Essential Responsibilities 6 - 8 years of experience in US GAAP Revenue Accounting In depth knowledge of ASC 606 concepts Hands-on experience working on revenue assurance (preferably for an IT / ITES company) in a US public company SOX environment Engage in objective analysis of ongoing and prospective contractual documentation contracts with the customers and their implication for the Companys revenues Assist in facilitating the automation of current processes Maintain / update summary listing of accounting issues, work with management to summarize key issues and exposure items, and clearly articulate summaries and positions taken Work closely with the external auditors to coordinate audits and reviews Skillset: 1. CA / CPA with 5-8 years of experience working with corporate accounting teams of (preferably) US tech companies 2. Big-4 experience preferred or worked with Big-4 as auditors 3. Proven people management experience capable of managing a team of professionals atleast 5-6 direct reports 4. Knowledge of working in SOX environment 5. Expertise in reading legal documents and interpreting those and the ability to summarize in a comprehensive way 6. Problem solving attitude handled special projects in previous jobs - motivated individual with high levels of initiative to be able to identify the problems with a proactive lens 7. Hands on experience working with ERP 8. Outstanding communication both verbal and written
Posted 2 months ago
4.0 - 9.0 years
6 - 11 Lacs
Bengaluru
Work from Office
The incumbent will be responsible for managing entire area for driving sales, product Awareness Building, Visibility & Merchandising. Ensuring consistency in primary and secondary sales. Analyzing and handling Competition and competitor activities. Preparing deliverables and targets for all team members Key Stakeholders: Internal Area Sales Team, ZHR, Business Training ,Commercial officer , HO support function Key Stakeholders: External Retail outlets, Distributors, CFAs Reporting Structure: Zonal Business Manager Experience: Minimum 4 year to 10 year selling experience in FMCG/OTC/pharma Industry Must have extensive sales experience and experience in managing a large sales force Skills People Management Strong interpersonal skills Team management skills Negotiation skills Problem Solving skills Drive Business Strategy and Processes Develop and implement business strategies and action plans and propose business improvement Assign targets to the team members reasonably based on the potential of the territory and resources Sales Forecasting at monthly and quarterly level, monitoring sales team performance, analyzing data and reports Enable TSO/TSI/SO to maximize the output from retailers and distributors by using knowledge and skills effectively (product detailing/sales closing objection handling input utilization scheme utilization/ POS,POP utilization) through Joint FieldWork Resolving Customer Complaints and grievances Coordinating with HO for Brand related activities, Supply Chain, Finance and HR Infrastructure Management Develop and manage efficient distribution networks for sales through appointment of distributors,maintaining stock levels,timely billing and collection CFA Management Team Handling & Development Coaching and Mentoring the team members to align their performance with the business plans Managing TSOs, TSIs and SOs effectively and ensuring their development Enabling the team members for achievement of incentives Ensuring timely reporting through teamin company prescribed formats Induction and on the job training of new team members Involvement in the competency based recruitment process in coordination with Zonal HR Qualifications Graduate + MBA PGDBM
Posted 2 months ago
3.0 - 5.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Role Purpose Excellent written and verbal communication skills in English. Carefully examine diverse content formats (text, images, videos & audios) to identify and flag issues such as: Factual inaccuracies, Harmful or offensive language, Biased or discriminatory content and any potential violations as per policy. Emotionally strong in nature, should be able to work on social media platforms. Strong work ethic and ability to work with minimal supervision. Should be able to follow policies & procedures diligently related to moderation as prescribed by the business. Excellent Time Management skills. Good Interpersonal & People skills with good problem-solving approach. Strong analytical and logical reasoning skills. Only Experienced 3 years above & Graduates are eligible to apply. Candidates who are willing to work from Office are preferable. We have only night shifts for this process. We have 2-way cab availability. 5 day working (2 rotational week offs Mandatory Skills: Payment and Fraud( Trust & Safety).
Posted 2 months ago
8.0 - 12.0 years
8 - 12 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Role & responsibilities To be the point of contact for overall operations of the clinic and to achieve the Operational, Quality & sales objectives of the team members. To generate sales and make the centre profitable. To monitor the administrative, operational and technical aspect for smooth functioning of the centre. To follow client retention policies and measures to retain the clients. To ensure customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team. To drive the CRM initiatives for the centre. To plan and execute different offers and schemes at a centre level. Preferred candidate profile 8 plus years of experience in Centre Management including at least 5 years in walk-in conversions and from target based environment is preferred. Proven leadership track record in Centre Management, both in People and Operations. Thorough knowledge of customer service, customer experience and process improvements An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization A strategic visionary with strong financial technical skills, sales acumen, analytical ability, good judgment and strong client focus A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet deadlines Excellent conflict resolution and problem-solving skills, strong cultural awareness For more details contact 9908974287 or amulya.doni@olivaclinic.com
Posted 2 months ago
8.0 - 13.0 years
30 - 45 Lacs
Bengaluru
Work from Office
Sr Manager - Analytics Experience: 8 - 15 Years Exp Salary : Competitive Preferred Notice Period : Within 60 Days Opportunity Type: Onsite(Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : SQL, Python, Tableau/PowerBI, Data Analysis/Google Analytics, Airflow, People management Practo (One of Uplers' Clients) is Looking for: Sr Manager - Analytics who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Job Description Key Responsibilities Automation & Best Practices: Lead the analytics automation roadmap. Implement and champion best practices across the data lifecycle. Data Engineering & Orchestration: Drive scalable ETL pipelines using tools such as Airflow and dbt, ensuring clean and reliable data flows. Hands-on Development: Write and review Python and SQL code to support automation, advanced analytics, and strategic initiatives. Dashboarding & Reporting: Oversee the implementation of centralized dashboards using Power BI, Tableau, or similar tools to provide actionable insights across the organization. Cross-Functional Collaboration: Partner with GTM, Marketing, Product, and Operations teams to identify analytics needs and deliver impactful solutions. Team Leadership: Manage and mentor a team of 78 members, including Business Analysts and Analytics Leads. Foster a high-performance, collaborative culture. Innovation & AI Tools (Preferred): Experience in developing or integrating AI tools or agents end-to-end is a strong plus. Required Skills & Qualifications 10+ years of experience in Analytics, Data Engineering, or related fields, with 4+ years in a manager / leadership role Strong programming skills in Python and advanced proficiency in SQL Hands-on experience with Airflow and/or dbt for orchestration and data transformation Deep understanding of BI tools (e.g., Power BI, Tableau) and dashboard best practices Proven experience in driving cross-functional projects and influencing stakeholders Excellent problem-solving and analytical skills Ability to thrive in a fast-paced environment with open-ended problems and evolving priorities Comfortable in both strategic planning and hands-on execution roles Experience managing a team with diverse analytics skill sets Prior experience building AI-powered tools/agents is a plus How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
Posted 2 months ago
10.0 - 16.0 years
7 - 17 Lacs
Chennai
Work from Office
Apply Here: https://forms.gle/LZHxBMZUSx3UYGPT7 (Copy/paste in browser) Job Domain: 401K Retirement Process Experience Level: 10-17 Years Shift : Flexible to work in night shifts is mandatory Days Off: Fixed Saturday and Sunday (Flexible to support on Saturday if required) Location: Work from Office Job Summary: We are seeking an experienced Assistant Manager to join our Retirement Services team, with a focus on 401K, Defined Contributions/Benefits and team management. The ideal candidate will have a strong background in the retirement industry, with proven expertise in handling Enrollments, Money-In, Money-Out, and compliance testing. This role requires someone who can work independently and collaboratively with cross-functional teams, while managing key deliverables and ensuring accurate management reporting. Key Responsibilities: Oversee the Retirement Process, including 401K, Defined Contributions, and Defined Pensions. Manage and optimize workflows, ensuring deliverables are met within defined Turnaround Times (TATs). Act as a Subject Matter Expert (SME) for assigned processes, providing guidance and support as needed. Collaborate with Line of Business (LOB) partners and business units across regions to maintain high levels of engagement and communication. Handle complex enrollment, reconciliation, and money movement (Money-In, Money-Out) processes. Ensure process documentation is up-to-date, making amendments as necessary based on business and regulatory changes. Prepare and present reports for management, highlighting key metrics and performance indicators. Qualifications and Skills: Experience: 10-17 years of core experience in retirement services, specifically in Enrollments, Money-In, Money-Out, and Reconciliation. Education: Bachelors or Masters in Commerce (B.Com / M.Com) or MBA in Finance. Industry Knowledge: Strong understanding of 401K, Defined Contributions, Pension claims, US Pension Retirement accounts, and Insurance Claims. Technical Skills: Proficiency in MS Office Suite, with hands-on experience in retirement claims management and reconciliation. Communication: Excellent verbal and written communication skills, with the ability to engage and build relationships with business partners across regions. Shift Flexibility: Ability to work in shifts and extend hours as per business requirements. Apply Here: https://forms.gle/LZHxBMZUSx3UYGPT7 (Copy/paste in browser)
Posted 2 months ago
10.0 - 20.0 years
15 - 25 Lacs
Bengaluru
Work from Office
Hi, Greetings from HR Central! A leading recruiting company in UAE and across the wider MENA region is looking for you. Job Title: Head of Account Management - India Department: Professional & Enterprise Location: Bengaluru, India Job Summary: We are looking for a dynamic and results-driven Head of Account Management to lead our client engagement and business development efforts within the Professional & Enterprise staffing division. This role will oversee key enterprise relationships, drive new client acquisition, and ensure the effective delivery of staffing solutions across the GCC and MENA regions, with a strong focus on the UAE. The ideal candidate will bring deep industry expertise, a strategic mindset, and the ability to lead a high-performing team of up to 5 FTEs in a fast-paced, service-driven environment. Qualifications: Bachelors degree in business, Marketing, or a related field; MBA is a strong advantage 8-10 years of experience in senior-level sales/account management role within the staffing industry Demonstrated success in driving revenue growth, managing large number of enterprise accounts, and expanding client portfolios Exceptional leadership, stakeholder management, and team-building abilities Deep understanding of staffing industry dynamics, particularly in GCC and MENA markets Superior communication, negotiation, and presentation skills Strong commercial acumen with experience in preparing contracts, proposals, and cost sheets Self-motivated and agile in fast-changing environments Willingness and ability to travel across Gulf countries every alternate month and quarterly, as per business requirements In-depth knowledge of staffing solutions and industry best practices Excellent communication, negotiation, and presentation skills Ability to work independently and collaboratively in a fast-paced environment In case you wish to apply for this role, please share your updated CV at rajalakshmi@hr-central.in Thanks & Regards, Rajalakshmi HR Central rajalakshmi@hr-central.in
Posted 2 months ago
4.0 - 7.0 years
6 - 9 Lacs
Chennai
Work from Office
The incumbent will be responsible for managing entire area for driving sales, product Awareness Building, Visibility & Merchandising. Ensuring consistency in primary and secondary sales. Analyzing and handling Competition and competitor activities. Preparing deliverables and targets for all team members Key Stakeholders: Internal Area Sales Team, ZHR, Business Training ,Commercial officer , HO support function Key Stakeholders: External Retail outlets, Distributors, CFAs Reporting Structure: Zonal Business Manager Experience: Minimum 4 year to 10 year selling experience in FMCG/OTC/pharma Industry Must have extensive sales experience and experience in managing a large sales force Skills People Management Strong interpersonal skills Team management skills Negotiation skills Problem Solving skills Responsibilities Drive Business Strategy and Processes Develop and implement business strategies and action plans and propose business improvement Assign targets to the team members reasonably based on the potential of the territory and resources Sales Forecasting at monthly and quarterly level, monitoring sales team performance, analyzing data and reports Enable TSO/TSI/SO to maximize the output from retailers and distributors by using knowledge and skills effectively (product detailing/sales closing / objection handling / input utilization / scheme utilization/ POS,POP utilization) through Joint FieldWork Resolving Customer Complaints and grievances Coordinating with HO for Brand related activities, Supply Chain, Finance and HR Infrastructure Management Develop and manage efficient distribution networks for sales through appointment of distributors,maintaining stock levels,timely billing and collection CFA Management Team Handling & Development Coaching and Mentoring the team members to align their performance with the business plans Managing TSOs, TSIs and SOs effectively and ensuring their development Enabling the team members for achievement of incentives Ensuring timely reporting through teamin company prescribed formats Induction and on the job training of new team members Involvement in the competency based recruitment process in coordination with Zonal HR Qualifications Graduate + MBA / PGDBM
Posted 2 months ago
10.0 - 14.0 years
12 - 16 Lacs
Chennai
Work from Office
Skill required: Commercial Banking Operations - Core Banking Designation: Banking Operations Associate Manager Qualifications: BCom/Master of Business Administration Years of Experience: 10 to 14 years About Accenture What would you do Should be responsible managing the Commercial Banking Loan Operations Team Servicing the Participation/Syndication/Bilateral loan functions (Agency and non-Agency) loansBe the SME and supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, Collection of interest, Nostro / Wire & Past Due Reconciliation. Candidates must have knowledge of Cash Matching, General Ledger Reconciliation and SWIFT and remittance systemsLiaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, Agent Banks, Trustees, etc)Candidates with knowledge of loan systems like Loan IQ / ACBS Loan Systems / MTS and Payment applications will be added advantageImplement a robust Knowledge Management model including mainteThe Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Set clear performance expectations, establish goals and objectives, and conduct regular performance reviews to evaluate team performance and identify development opportunities.Coach, mentor, and train team members to enhance their knowledge, skills, and proficiency in commercial lending operations processes and procedures.Provide leadership, guidance, and support to the commercial lending operations team, fostering a culture of accountability, collaboration, and continuous improvement.Develop and implement strategies to optimize commercial lending operations processes, streamline workflow, and enhDevelop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management. Coordinate with compliance and risk management teams to address audit findings, implement corrective actions, and enhance control environment within the department.Serve as a primary point of contact for internal stakeholders, including loan officers, relationship managers, and credit administration teams, to address operational issues, resolve inquiries, and facilitate l What are we looking for Hardcore Commercial Lending Operations experience in US MarketCompetency NameProficiency Level (Refer Defn. below)Commercial Lending & Credit Services Expert(E)Client Relationship Management Expert(E )People Management Expert (E) Cost Optimization Expert(E)Analytical & Proactive SkillsExpert(E) Quality Concepts and ToolsExpert (E) Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,Master of Business Administration
Posted 2 months ago
10.0 - 20.0 years
20 - 35 Lacs
Jaipur, Bengaluru
Hybrid
Role Description : As AVP of the Cash Ops unit, the person will be primarily responsible for providing support to Payment, Investigations, Fund Transfer processes at Cash Operations. The AVP will direct the daily operations within the business group managing staff, performing administrative functions, escalating and troubleshooting issues to senior management and sending location. Manage incoming transitions relating to the process supported, ensure functioning within the Risk Framework and meet all regulatory requirements. Ensure KPI and other SLA parameters agreed with stakeholders are adhered to. Should posses solid technical understanding of the business and Cash Operations including strong knowledge of global messaging & Embargo, SWIFT Standards, ISO Investigations and Funds Release activities. Commitment to continuous process improvement is required. What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time Measurement and adherence to KPIs Keeping errors and operational risks under control Managing crisis without operational loss. Driving Efficiency Gain related projects through various initiatives / changes People Management Recruitment, development, training and managing attrition. Help in System transformation projects. Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls) Understand, translate and apply GCO and Business strategies and objectives to own GCO Operations unit Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement Manage staff on a daily basis, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue Conduct regular operational performance reviews and participate in monthly self-assessments Effectively manage risk and foster an environment where team is fully aware of Operational Risk management. Develop relationship and credibility with sending location and all internal stakeholders Ensure performance of staff meet or exceed expectations Ensure all Group Policies requirements are adhered Cross train available resources to ensure 100% backup within the areas under control Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business Assisting the Team Manager in decision making and taking complete ownership of the situation Liase with stakeholders and Vendor Management team for various aspects relating to Service of the team Ensure all ISO documents are kept up to date and are being reviewed periodically Ensure Quality awareness within the team Ensure all process maps are available and six sigma tools are being used for minimizing variations Manage transitions from time to time Ensure timely and accurate reporting of relevant reports (eg PRB, ORB,iMPACT related reports) Your skills and experience: Essential Candidate should have a minimum of 10 years of business experience in an operations management and working knowledge of various banking products like Cash, Cash Management Services/ System, with strong communications skills Knowledge on SWIFT Features, Product & Services Good understanding of Regulatory & Compliance & Risk & Control Have sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release Effective decision making and leadership skills. Expertise in insourcing tasks from Onshore locations Ability to multitask and manage multiple deliverables / projects that are highly visible and of strategic importance to our clients Ability to effectively execute presentations and communications to clients internally and externally Must be team builder and facilitator managing potentially conflicting objectives Proven track record of managing teams of large size Desirable Solid technical understanding of the business and Cash Operations is expected including strong knowledge of application security related processes and global messaging application. Good understanding of SWIFT Connectivity, FX Spot/ Swap, FX4Cash Payments would be added advantage Thorough knowledge of db electronic banking products and flow of instructions Subject Matter expert in Cash products Good understanding of Migrations requirement and have migrated couple of business in the past Computer proficiency in MS Office and ability to utilize IT initiatives to achieve a high degree of operational efficiency, optimize costs and add value to the service provided Innovative approach to work and continuously identify and implement process improvements Seek opportunities to improve service processes, minimize operational risk and reduce costs Strong analytical skills, detail orientation, service commitment and solid people management skills Strong awareness of risk control Must be prepared to work in a shift in line with regions supported Skills Good situational leadership capability Sound proficiency on Computers Strong interpersonal / good negotiations skills are required. Team management and leadership skills will be essential for this role. Follow through skills, Effective communication skills, ability to confidently handle internal client Futuristic and innovative approach will be an added advantage How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs
Posted 2 months ago
4.0 - 9.0 years
5 - 9 Lacs
Noida
Work from Office
The incumbent will be responsible for managing entire area for driving sales, product Awareness Building, Visibility & Merchandising. Ensuring consistency in primary and secondary sales. Analyzing and handling Competition and competitor activities. Preparing deliverables and targets for all team members Key Stakeholders: Internal Area Sales Team, ZHR, Business Training ,Commercial officer , HO support function Key Stakeholders: External Retail outlets, Distributors, CFAs Reporting Structure: Zonal Business Manager Experience: Minimum 4 year to 10 year selling experience in FMCG/OTC/pharma Industry Must have extensive sales experience and experience in managing a large sales force Skills People Management Strong interpersonal skills Team management skills Negotiation skills Problem Solving skills Responsibilities Drive Business Strategy and Processes Develop and implement business strategies and action plans and propose business improvement Assign targets to the team members reasonably based on the potential of the territory and resources Sales Forecasting at monthly and quarterly level, monitoring sales team performance, analyzing data and reports Enable TSO/TSI/SO to maximize the output from retailers and distributors by using knowledge and skills effectively (product detailing/sales closing / objection handling / input utilization / scheme utilization/ POS,POP utilization) through Joint FieldWork Resolving Customer Complaints and grievances Coordinating with HO for Brand related activities, Supply Chain, Finance and HR Infrastructure Management Develop and manage efficient distribution networks for sales through appointment of distributors,maintaining stock levels,timely billing and collection CFA Management Team Handling & Development Coaching and Mentoring the team members to align their performance with the business plans Managing TSOs, TSIs and SOs effectively and ensuring their development Enabling the team members for achievement of incentives Ensuring timely reporting through teamin company prescribed formats Induction and on the job training of new team members Involvement in the competency based recruitment process in coordination with Zonal HR Qualifications Graduate + MBA / PGDBM
Posted 2 months ago
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