1210 People Management Jobs - Page 42

Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to -Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1 Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2 Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service 3 Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold 4 Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Email ID - varshitha_devaraj@resourcepro.in

The Associate within Asset Services will have to work in coordination with the staff within the department and will have to work in coordination with the team managers to ensure all the tasks and day to day operations are managed with ease. The Associate will also be responsible to work alongside co-associates, AVP and VPs within Asset Services to address and escalate all operational issues. Responsible for ensuring all operational function run smoothly and issues are resolved for teams. You will be responsible for transitioning of any new process within Asset Services area from formulating strategy, hiring people, working with onshore to get the training requirements in place and will play as SPOC to accomplish the smooth transitioning. The AssociateAsset Services will provide daily support and guidance to staff within the department and will work closely with Team Managers (direct reports), co-associates, AVPs and VPs within Asset Services to address operational issues. ---Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams. Other responsibilities include to ensure timely and accurate processing of all activities on a daily basis within the given timelines. Identify opportunities to enhance efficiency through automation and digital transformation Work closely with technology teams to design, test and implement automation tools and workflow enhancements Lead initiatives to reduce manual processing and improve straight through processing Collaborate with IT and business stake holders to define system requirements and functionalities Conduct user acceptance testing create test cases and ensure smooth system roll outs Provide training and support to team on new system features and enhancements What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Your key responsibilities Staff Management Effective Manage a team Staff development through strong engagement and Training Need Analysis Staff performance appraisals on regular basis Engage staff in Asset Services/org Initiatives. Facilitate change initiatives within the team. Ensure planned mobility is provided to staff. Manage attrition as per org standards. Responsible for conducting weekly staff meetings and monthly one on one session with the team. Ensure team morale and motivation is high through team building and regular interaction. Responsible for recruitment & Process transitions from onshore locations Process Management Building a strong mechanism to take care of volume peaks during peak season Identifying operational risks proactively and mitigating appropriately. Sound knowledge of Corporate Actions, Mandatory, Voluntary, Income Processing, Fixed Income, redemptions, proxy, class action Serve as Internal/external escalation point Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc). Work very closely with the process owners/stakeholders and other internal clients for overall growth of the banks business Acting as a central point of contact for all the process related issues / improvements etc. Building a strong mechanism to take care of volume peaks during peak season Building and refining process metrics (benchmarks) by involving team and onsite management Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements. Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterparts and working to improve the process Liaising with relevant IT teams to resolve any technical issues preventing the optimum performance of the operational processes. To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes. Your skills and experience 5 to 10 years experience in investment banking operations/ Custody Operations/ Securities Operations with at least 1-2 years of experience in Corporate Actions/Asset Services Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills. Ability to identify and develop strong working relationship with internal as well as external client groups Comfortable dealing with multiple stakeholders and complex situations. Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication. Good People Management Skills Eye for Details Experience of client facing roles (internal & external) Graduate in Commerce/ Finance (Preference Post Graduate/ MBA) Proficient in Microsoft Office applications. Ready to travel as and when required Be willing to work in shifts. Understanding on system automation UAT testing for automation and be part of digital transformation

Key Skills : SQL, Service Delivery, Delivery Management, Implementation, People Management, Agile Key Responsibilities: Lead and empower a team of Implementation Engineers to deliver high-quality deliverables using Agile Methodology. Build and cultivate high-performance teams that exceed expectations and set new standards. Champion quality assurance by setting checkpoints and driving timely, accurate delivery. Track and optimize key performance metrics to improve efficiency and outcomes. Drive best practices and innovation within the team, implementing automation to enhance processes. Collaborate closely with Delivery Managers, Project Managers, Product, Development and IT teams to provide technical support and resources for seamless project execution. Engage with stakeholders across to ensure alignment and success of team goals. Analyse project metrics and lead initiatives aligned with strategic direction. Ensure all security, availability, confidentiality, and privacy standards are met. Experience & Requirements: Typically requires 11+years managing and developing employees. Strong knowledge of MS SQL, DB Design, and TSQL query language related to enterprise software configuration, installation, and debugging. Proven experience building, mentoring and motivating high-performance teams. Excellent written and oral communication skills with the ability to interface effectively at all levels. A calm, diplomatic approach to problem-solving, especially under pressure. Strong organisational skills, attention to detail and the ability to prioritise in a fast-paced environment. Familiarity with enterprise software deployment architecture and Agile methodologies. Background in Financial Services and enterprise software is a plus. A knack for identifying and implementing automation solutions to drive improvement. Qualifications: BE, B. Tech, BCA, MCA, BSC, MSC, MBA.

New business Transition/Knowledge Acquisition, Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training operations Attends meetings WBR / MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches and EWS New Hire programs Manage internal stakeholders Manage multiple teams and drive KPI performance Manage training metrics and impact to business metric Conduct TNI/TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch them end-to-end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality-related initiatives Analyze data and suggest measures for improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining training documentation Promote behavioral training programs and ensure maximum participation Act as a mentor for the team and foster an environment of learning and teamwork Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMC Reports To: Sr. General Manager / General Manager - Training Must-have skills: Corporate Management Experience, People Management, Strategic Thinking, Data Management and Analysis

General HR activities , People Management, Talent Management , Recruitment .

Primary Skills: Java Backend, Spring Boot, Microservices, CI CD Pipeline, Cointainerzation, SQL , Any Cloud (People Management is Mandatory) Job Desc:VP - Back End Engineering JOB SUMMARY The Chapter Lead Backend development is a hands-on developer role focusing on back-end development and is accountable for people management and capability development of their Chapter members. Responsibilities in detail are: RESPONSIBILITIES Oversees the execution of functional standards and best practices and provide technical assistance to the members of their Chapter. Responsible for the quality of the code repository where applicable. Maintain exemplary coding standards within the team, contributing to code base development and code repository management. Perform code reviews to guarantee quality and promote a culture of technical excellence in Java development. Function as a technical leader and active coder, setting and enforcing domain-specific best practices and technology standards. Allocate technical resources and personal coding time effectively, balancing leadership with hands-on development tasks. Maintain a dual focus on leadership and hands-on development, committing code while steering the chapter's technical direction. Oversee Java backend development standards within the chapter across squads, ensuring uniform excellence and adherence to best coding practices. Harmonize Java development methodologies across the squad, guiding the integration of innovative practices that align with the bank's engineering strategies. Advocate for the adoption of cutting-edge Java technologies and frameworks, driving the evolution of backend practices to meet future challenges. Strategy Oversees the execution of functional standards and best practices and provide technical assistance to the members of their Chapter. Responsible for the quality of the code repository where applicable. Acts as a conduit for the wider domain strategy, for example technical standards. Prioritises and makes available capacity for technical debt. This role is around capability building, it is not to own applications or?delivery. Actively shapes and drives towards the Bank-Wide engineering strategy and programmes to uplift standards and steer the technological direction towards excellence Act as a custodian for Java backend expertise, providing strategic leadership to enhance skill sets and ensure the delivery of high-performance banking solutions. Business Experienced practitioner and hands on contribution to the squad delivery for their craft (Eg. Engineering). Responsible for balancing skills and capabilities across teams (squads) and hives in partnership with the Chief Product Owner & Hive Leadership, and in alignment with the fixed capacity model. Responsible to evolve the craft towards improving automation, simplification and innovative use of latest market trends. Collaborate with product owners and other tech leads to ensure applications meet functional requirements and strategic objectives Processes Promote a feedback-rich environment, utilizing internal and external insights to continuously improve chapter operations. Adopt and embed the Change Delivery Standards throughout the lifecycle of the product / service. Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team. Follows the chapter operating model to ensure a system exists to continue to build capability and performance of the chapter. Chapter Lead may vary based upon the specific chapter domain its leading. People & Talent Accountable for people management and capability development of their Chapter members. Reviews metrics on capabilities and performance across their area, has improvement backlog for their Chapters and drives continual improvement of their chapter. Focuses on the development of people and capabilities as the highest priority. Risk Management Responsible for effective capacity risk management across the Chapter with regards to attrition and leave plans. Ensures the chapter follows the standards with respect to risk management as applicable to their chapter domain. Adheres to common practices to mitigate risk in their respective domain. Design and uphold a robust risk management plan, with contingencies for succession and role continuity, especially in critical positions. Governance Ensure all artefacts and assurance deliverables are as per the required standards and policies Regulatory & Business Conduct Ensure a comprehensive understanding of and adherence to local banking laws, anti-money laundering regulations, and other compliance mandates. Conduct business activities with a commitment to legal and regulatory compliance, fostering an environment of trust and respect. Key Stakeholders Chapter Area Lead Sub-domain Tech Lead Domain Architect Business Leads / Product owners Other Responsibilities Champion the company's broader mission and values, integrating them into daily operations and team ethos. Undertake additional responsibilities as necessary, ensuring they contribute to the organisation's strategic aims and adhere to Group and other Relevant policies. Qualification Requirements & Skills Bachelor's or Master's degree in Computer Science, Computer Engineering, or related field, with preference given to advanced degrees. 10 years of professional Java development experience, including a proven record in backend system architecture and API design. At least 5 years in a leadership role managing diverse development teams and spearheading complex Java projects. Proficiency in a range of Java frameworks such as Spring, Spring Boot, and Hibernate, and an understanding of Apache Struts. Proficient in Java, with solid expertise in core concepts like object-oriented programming, data structures, and complex algorithms. Knowledgeable in web technologies, able to work with HTTP, RESTful APIs, JSON, and XML Expert knowledge of relational databases such as Oracle, MySQL, PostgreSQL, and experience with NoSQL databases like MongoDB, Cassandra is a plus Familiarity with DevOps tools and practices, including CI/CD pipeline deployment, containerisation technologies like Docker and Kubernetes, and cloud platforms such as AWS, Azure, or GCP. Solid grasp of front-end technologies (HTML, CSS, JavaScript) for seamless integration with backend systems. Strong version control skills using tools like Git / Bitbucket with a commitment to maintaining high standards of code quality through reviews and automated tests. Exceptional communication and team-building skills, with the capacity to mentor developers, facilitate technical skill growth, and align team efforts with strategic objectives. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Ability to work effectively in a fast-paced, dynamic environment. Role Specific Technical Competencies Hands-on Java Development Leadership in System Architecture Database Proficiency CI / CD Container Platforms Kubernetes / OCP / Podman

Regional Portfolio Manager-Business Banking-BRANCH BANKING-Regional sales About The Role Business Description Regional Portfolio Manager is responsible for driving and implementing the business banking strategy of the bank for the assigned region/s under the guidance of regional senior leadership of Branch banking and HO product team. The KRA comprises of achievement of various business banking parameters like NTB CA Nos, Val, deepening of OTB book, activation on POS, CMS, TFX , X sell of Assets, ensuring better customer engagement for deepening the relationships with the bank. He will manage and grow region"s Branch Banking CA book by driving branches, Relationship Officers, Relationship Managers through analytics and insight based various campaigns and drives advised by HO product team from time to time, ensure activation of accounts by branch team through monitoring transactions, product and service hooks, POS, CMS, TFX activation, upsell and X-sell of assets and CA deepening efforts Job Role Financial Parameters Key Objective is to drive bank"s strategy to grow over all CA book , enhance X sell and improve product and service holding ratio CA NTB Nos. and Value Achievement CA OTB Value Achievement No. of branches being OTB positive by the end of financial year Non-Financial Parameters Provide strategy and analytical support to branches to achieve their current account related targets, identify target segments, work for CA deepening and cross sell of products and services Formulate action plan for deepening relationship of newly acquired customers and driving sign-up for value added services which increase customer stickiness. Regular interaction with RBH/AM/BM and CA centric resources like CA RO, BBRO, BRM for the implementation of bank"s strategy for business banking and ensuring desirable productivity from BB resources Execute compliance and regulatory requirements pertaining to Business Banking portfolio for the region. Provide/facilitate training for branches/ ROs-RMs regarding business banking products, processes, new regulatory guidelines as per requirement in consultation with regional business leaders Drive and monitor HO and regional business banking objectives /campaigns through release of weekly/monthly dashboards /updates and periodical reviews. Discuss with underperforming resources / branches/ clusters in specific HO and regional campaigns and chalk out remedial plans, guiding them through focused monitoring of performance and action plan through Weekly/Monthly interactions and updates. Giving feedback to RBH and HO about quality of NTB sourcing, new or customized requirement of branches and helping them in providing solutions Collaborating with regional resources of POS, CMS, Trade and assets team to maximise revenue on the portfolio. Skills: Domain knowledge of business banking products and business Analytical skills with sales & customer management experience Good interpersonal skills and ability to work with cross functional teams Banking Product & Process Knowledge Planning and Organizing Skills Communication and presentation skills Knowledge of Competition & Current trends in financial Industry. Job Requirements Good understanding of business banking segment and products Prior work experience as a Team leader role in product/sales management of business banking products Good in communication, presentation and people management Understanding of regulatory guidelines, banking processes, tech/digital enablers Ability to read and understand data and derive insights Understanding of business banking customer life cycle Innovative and problem solving approach Ability to read consumer behavior and trends

Job Role Responsible for sourcing and identifying new business of Commercial Vehicles Loans /Term loans for the bank through focused CBRL Regular / Unbank locations across designated branch areas. Meeting individual customers to pitch in the product, conducting field visits. Prepare & collect loan documentations from customers, issuing authorities. Log in complete files with credit & resolve queries thereon for approvals. Assist customers/borrowers for documentation, servicing interests and repayment of dues. Assist customers for mortgage of collateral securities (land) in favor of bank. Collect PDD documents & update in bank system. Achieve the monthly volume and disbursement targets assigned. Manage existing dealer relationships & identify new channels for building business Supervise, motivate and guide sales team assigned and track their productivity & performance. Train & test sales team regularly on product knowledge and schemes. Share market feedback on product & schemes with Product Team in Head Office to develop customer specific product offerings. Help sales teams understand incentive schemes and dealer payout process. Publish daily performance reports & business dashboard to supervisors. Monitor approvals and disbursement TAT to remain competitive without compromising on companys norms & policies. Coordinate with operations, credit etc for necessary support & ensure loan disbursement within TAT. Identify bottlenecks / areas of development in the entire customer life cycle process and share insights with product desk. Look at efficacy of the products being deployed and work on improving the value proposition to the customers being targeted. Role will require travel to understand the insights of the regional process & structure. Post Graduate Diploma in Management. Excellent Interpersonal and People Management Skills. Strong Financial acumen. Stakeholder management & team handling skills. Innovative & Zeal to work on challenging assignments. P Job Role Job Requirements Job Role

JOB SUMMARY Product Department is a strategic function responsible for new product development and management. The position will be a middle management resource in the function and will be primarily responsible for ideation, filing and launch of New Products in line with the overall product strategy. This role also requires to lead the Product thinking, senior stakeholder management with end to end ownership of product filing and launch. The incumbent will beempowered to lead all strategic product conversations. There would be 1 or 2 ProductManagers who would report directly into this role. KEY RESPONSIBILITIES A. New Product Development and Launch End to End product design, filing and launch of New Products/Riders/Solutions etc. as per the approved product calendar. Ownership of the Cross Functional Alignment, closures and execution plan for launching new products Integrated thinking with the aim to optimize the product launch with cross functional collaboration (between Training, Marketing, distribution). Innovative mindset to help identify opportunities for new products /smart hacks in existing products. Work on secondary and primary research for identifying new opportunities and present ideas in high stake forums. B. Market Intelligence & Competition analysis Product benchmarking, Market Intelligence on Competition Product Strategies, Product Mix, Product & Category specific actions & thinking. C. People management & capability building Coachand mentor team of product managers for new Product development and newcategory thinking Key competencies/skills required Strong background on Insurance Products Innovation mindset and new category thinking Excellent Storyboarding and presentation skills. Sharp analytical orientation Understanding of Regulatory landscape Experience Minimum 8 years experience in product development and management Post Grad from a premiere B School Past experience of LI New Product development (min 4-5 Yrs), Distribution and/or Strategy exposure in life insurance companies.

DEPARTMENT APLVC, PCVC and Centralized Medical Team | Customer Service REPORTING POSITION AVP APLVC, PCVC and Centralized Medical Team WORK LOCATION Goregaon (East), Mumbai. Corporate office KEY RESPONSIBILITIES Weightage Directs, administers and controls the day to day operations and activities of process Provides leadership, support and guidance to team Ensures compliance to guidelines and procedures to provide high quality service and outstanding customer care. Participates in the development of area strategic plans, goals, and objectives Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent. Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development. Ensures a strong and robust communications process between all managers and staff within the area and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to support staff. Ensures all employees receive the appropriate training and education Ensures Staffing, planning, and people management Attends performance reviews with Sr Management. Close coordination with Project teams and IT on system enhancement, product launches and process improvements. Budget preparation for the process TOTAL 100% REQUIRED QUALIFICATION AND SKILLS Qualification: Graduate preferably B.Com Skills / experience required Graduates with preferably Insurance background/Voice - Customer service industry Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotational shifts Minimum 5 years experience as Operations manager in Banking/Insurance/BPO industry

Job Overview: The team leader is an entry level position for the management team. Team leaders have a strong knowledge of the core software, as well as a solid design and corporate branding experience to take ownership of work output and quality from their local Presentation Studio Team daily. As a part of the Presentation Studio management team, and the wider Oliver Wyman Group, the Team leader is a trusted advisor for colleagues with job-specific questions. Their focus is on coaching and developing their team members by providing relevant feedback and creating a positive and productive work environment. As part of their role, Team Leaders are also expected to work on presentation requests and help coordinate more complex client requests regularly. They also work effectively with global Presentation Studio management on staffing and personnel decisions and the performance management and goal setting for all team members. They must be able to demonstrate strong administrative skills and have an ability to plan staffing for several projects at once for Category 1 and 2 colleagues. A good understanding of Oliver Wyman specific and local/regional HC policies is important, and they should implement Presentation Studio processes consistently and contribute to their continued refinement. The Team Leader has a developing network of stakeholder relationships and consistently communicates in an engaging and professional manner. They understand their local office needs and environment and gather feedback on a regular basis. They have a developing understanding of the Creative Studios place in the overall business and act as both liaison and ambassador for the Creative Studio when discussing project and business needs. Team Leaders should be able to determine the individual strengths of the team members and further help develop their project ownership. They are responsible for delivering mid- and end-year reviews and goal setting for all team members. They should support the local team with mentoring and coaching to help them achieve their goals. Team Leaders are also the first point of contact for conflict resolution within the local team and with clients. Key responsibilities of the role include: Effectively communicate with stakeholders and Creative Studio colleagues to evaluate and prioritize requests. Discuss current projects with team members and assist them where necessary. Give advice to colleagues and clients in software, branding, layout and design. Actively work on Presentation Studio requests on a regular basis With the help and guidance of global Presentation Studio Management and HC to deliver the following core competencies: Performance management including mid and end-year reviews. Goal setting and coaching for local team. Local compensation recommendations. Manage time off, remote work and office policies while maintaining appropriate level of staffing. Be a first point of contact for conflict resolution within the local team and resolve or escalate any conflict with stakeholders accordingly. Understand and implement Presentation Studio processes and Oliver Wyman policies. Act as an ambassador for the Creative Studio with stakeholders across the firm. Have a growing network of stakeholder relationships (both internal and external), gather feedback on a regular basis and pass on relevant information to the Presentation Studio management. Facilitate a collaborative and creative work environment for the team Foster relationship between team members and ensure team building opportunities. Provide guidance, support, and feedback to team members. Recognize and reward outstanding performance. Address performance issues and implement improvement plans when necessary. Assist the team where necessary to solve client problems by translating requirements into appropriate solutions. Escalate issues that affect the performance of the team and effectively solve any problems to ensure the team can operate well. Promote Oliver Wyman culture, be an ambassador of the Oliver Wyman values and live them daily (role model), encouraging attendance of firm and department initiatives and events. Skills and Attributes: People management : Feedback, training & development Be able to provide constructive feedback, mentor, inspire growth and creativity, and encourage collaboration. Performance management Systematically manage performance, set annual objectives and deliver mid- and year end reviews. Leadership skills : Having and pursuing a vision for the team, leading through challenging times Communication and client service Have strong interpersonal skills to negotiate and build relationships with other teams and stakeholders. Be effective in conflict resolution. Have good communication skills to convey department goals to the Presentation Design team. Have developing presentation and public speaking skills to articulate best practices to stakeholders and team members. Understanding of business priorities and decision-making : Develop understanding of business priorities and how they translate in day-to-day decisions. Make sound decisions that are in line with the business needs. Problem-solving and implementation : Ability to think critically, analyze situations, and develop creative solutions. Create organizational and policy decisions that work for large groups Branding and design skills : Have strong knowledge of all Templates & Tools in the Presentation Studio, a solid understanding of the Oliver Wyman brand and a strong foundation of presentation design skills. Technical skills : Expert knowledge of MS Office as well as OW PPT tools and Presentation Studio toolkit and other business relevant software (Flourish, Datawrapper, Figma) Institutional knowledge and networking: Have a deep understanding of the organization and capabilities of the entire department and the relevant work processes and tools (workflow, i2, etc.) Have a good understanding of the structure and purpose of the company and build up a network of go-to contacts. Innovation and industry trends : Have a keen eye and curiosity for emerging industry trends to keep ahead of the curve.

1) Strategy and Development - Contribute to the creation and implementation of best practice logistics vision, strategy, policies, processes and procedures to aid and improve operational performance 2) General and Task Management Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers 3) Negotiate rates and contracts with transportation and logistics providers 4) People Management Manage, coach and develop a high performing team that meets agreedobjectives and delivers best practice results, added value and continuous improvements

Reporting To: Facility Head / Regional Operations Manager / Client Representative Experience Required: 712 years in Integrated Facilities Management (preferably in IT Parks or Corporate Real Estate) Job Summary: The Operations Manager will be responsible for end-to-end facility operations covering technical (MEP) and soft services across IT park premises. The role demands strategic planning, team and vendor management, SLA/KPI monitoring, and ensuring seamless, complaint-free operations tailored to the fast-paced IT/ITES environment. Key Responsibilities: 1. Technical Services Oversight: Manage 24x7 operations of HVAC, Electrical, DG sets, UPS, Transformers, STP/WTP, and fire detection/suppression systems. Ensure uptime and performance of business-critical infrastructure (NOC/Data Center support if applicable). Plan and execute preventive and breakdown maintenance schedules in coordination with OEM/AMC vendors. Monitor and optimize energy and utility consumption; implement energy conservation initiatives. Coordinate for BMS monitoring and ensure alerts are actioned promptly. 2. Soft Services Supervision: Oversee housekeeping, pest control, landscaping, waste management, and faade cleaning services. Maintain high standards of cleanliness and hygiene aligned with IT clients' expectations. Handle escalations and drive service quality improvements through regular audits. 3. People Management: Lead a team of shift engineers, technical staff, housekeeping supervisors, and other operations personnel. Conduct periodic training, performance reviews, and motivation programs to maintain service excellence. Ensure effective deployment and shift scheduling with manpower optimization. 4. Stakeholder & Client Engagement: Act as the single point of contact (SPOC) for client operations-related matters. Participate in governance meetings (KPI/MBR reviews) and submit compliance reports. Address client escalations promptly and ensure proactive issue resolution. 5. Vendor & Contract Management: Manage vendor SLAs, AMC schedules, renewals, and performance evaluations. Ensure adherence to procurement protocols and vendor onboarding policies. Drive digital documentation, ticketing systems (e.g., Corrigo), and work order closures. 6. Compliance & Safety: Ensure 100% statutory compliance (fire NOCs, DG stack testing, lift inspections, etc.). Implement EHS practices, risk assessments, toolbox talks, and LOTO protocols. Drive safety culture across operations with regular mock drills and safety audits. 7. Budgeting & Reporting: Assist in preparation and control of OPEX budgets. Track expenses, utility consumption, and operational efficiency metrics. Submit MIS, incident reports, asset health reports, and client dashboards on time. Skills & Competencies: Sound knowledge of MEP systems in IT infrastructure. Strong leadership, vendor management, and team handling capabilities. Excellent communication and client-facing skills. Proficiency in MS Office tools and CAFM/BMS platforms. Awareness of ISO, OHSAS, and Green Building (IGBC/LEED) norms preferred. Qualifications: B.E./Diploma in Electrical or Mechanical Engineering. Certification in Facility/Property Management (e.g., IFMA, RICS, FMP) is advantageous. Minimum 7+ years of experience in operations/facilities management in IT Parks or Corporate campuses.

Reporting To: Facility Head / Regional Operations Manager / Client Representative Experience Required: 712 years in Integrated Facilities Management (preferably in IT Parks or Corporate Real Estate) Job Summary: The Operations Manager will be responsible for end-to-end facility operations covering technical (MEP) and soft services across IT park premises. The role demands strategic planning, team and vendor management, SLA/KPI monitoring, and ensuring seamless, complaint-free operations tailored to the fast-paced IT/ITES environment. Key Responsibilities: 1. Technical Services Oversight: Manage 24x7 operations of HVAC, Electrical, DG sets, UPS, Transformers, STP/WTP, and fire detection/suppression systems. Ensure uptime and performance of business-critical infrastructure (NOC/Data Center support if applicable). Plan and execute preventive and breakdown maintenance schedules in coordination with OEM/AMC vendors. Monitor and optimize energy and utility consumption; implement energy conservation initiatives. Coordinate for BMS monitoring and ensure alerts are actioned promptly. 2. Soft Services Supervision: Oversee housekeeping, pest control, landscaping, waste management, and faade cleaning services. Maintain high standards of cleanliness and hygiene aligned with IT clients' expectations. Handle escalations and drive service quality improvements through regular audits. 3. People Management: Lead a team of shift engineers, technical staff, housekeeping supervisors, and other operations personnel. Conduct periodic training, performance reviews, and motivation programs to maintain service excellence. Ensure effective deployment and shift scheduling with manpower optimization. 4. Stakeholder & Client Engagement: Act as the single point of contact (SPOC) for client operations-related matters. Participate in governance meetings (KPI/MBR reviews) and submit compliance reports. Address client escalations promptly and ensure proactive issue resolution. 5. Vendor & Contract Management: Manage vendor SLAs, AMC schedules, renewals, and performance evaluations. Ensure adherence to procurement protocols and vendor onboarding policies. Drive digital documentation, ticketing systems (e.g., Corrigo), and work order closures. 6. Compliance & Safety: Ensure 100% statutory compliance (fire NOCs, DG stack testing, lift inspections, etc.). Implement EHS practices, risk assessments, toolbox talks, and LOTO protocols. Drive safety culture across operations with regular mock drills and safety audits. 7. Budgeting & Reporting: Assist in preparation and control of OPEX budgets. Track expenses, utility consumption, and operational efficiency metrics. Submit MIS, incident reports, asset health reports, and client dashboards on time. Skills & Competencies: Sound knowledge of MEP systems in IT infrastructure. Strong leadership, vendor management, and team handling capabilities. Excellent communication and client-facing skills. Proficiency in MS Office tools and CAFM/BMS platforms. Awareness of ISO, OHSAS, and Green Building (IGBC/LEED) norms preferred. Qualifications: B.E./Diploma in Electrical or Mechanical Engineering. Certification in Facility/Property Management (e.g., IFMA, RICS, FMP) is advantageous. Minimum 7+ years of experience in operations/facilities management in IT Parks or Corporate campuses.

Key Purpose 1. Develop Rural Network for Company through appointment of Rural Franchisees / Rural Service Providers to act as Biomass Banks 2. Local Market mapping, and local area sales planning 3. Implement Rural outreach programs to increase subscription base for company in rural areas. Key responsibilities involved Rural Network Development & Sales 1. Scout for suitable Network partners in operating areas defined as area of responsibility 2. Select, appoint, on-board and train Rural network partners 3. Work with Network partner to create seasonal business plan. 4. Implement local procurement and sales price plan. Rural Network Development 1. Awareness Creation and Promotion of company Rural offerings to various market participants such as Aggregators/ big farmers/ SHGs/FPOs/Transport or Equipment Owners 2. Increase registrations and subscriptions of various entites which form a part of the rural ecosystem for biofuel industry. 3. The participants to be targeted include farmers, rural enterprises (individuals, groups of people via FPOs/SHGs, or any other entities), Tractor and Trolley Operators who would rent the same on the platform, post harvest equipment renters like Slashers, Shredders, Balers etc., Warehouse operators. Opportunity To help grow biomass aggregation business through local rural enterprises. Reporting to The position will report to Head of Rural Sales Ideal Candidate Profile General Background Experience: Direct / Indirect Sales in Rural/Agricultural Space Employment History: Agri Tech / Farm Sector product company Technical Competency Knowledge:Local Culture, Knowledge and Influencers Experience:3-5 years Any Specific Need: Ability to create and manage relationships Ability to do concept sales Exposure to dealing with Farmers / FPOs / other rural business entities Understanding of internet-based platforms. Strengths:Ability to build Trust Education / Training:Agri Sciences / Rural Business People Management / Leadership Presentation / Communication Skills: Strong written and verbal communication skills in local language,Knowledge of Local language is a must Interpersonal Skills: Assertive and friendly, Leadership Traits, Relationship focus

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMCReports To: Sr.General Manager /General Manager Training Must have skills : Corporate Management Experience /People management / Strategic thinking / data management and analysis Qualifications Graduate Travel/TMC experience preferred.

Responsibilities Promote Area Growth Set SOPs for Pod's s and ensure the Unit level team follows the same.Monitor Consumer complaints on a daily basis to ensure it is within set targets . Share it with the unit team. Take corrective action, if required.Ensure 100% acceptance of order. Create awareness about ArP(Arrive to pickup) target prep time among the cluster teams and ensure that these are met. Work towards reducing it in the cluster through process improvement initiatives in order to improve restaurant ratings.Monitor and provide feedback on Stealth brand's performance.Regular follow-up with Field ops team for timely assigning of DE's.Ensure ingredients in the Pod's are available at all times through regular visits, random checks on backend reports etc. based upon the forecasting data.Conduct regular Food Safety audits and ensure all Quality, SOP, Shelf life and hygiene practices are followed Financial and P&L Management Execute plans to ensure achievement of AOP (Annual Operations Plan) target.Conduct meetings with Unit Manager to monitor unit level performance. Take corrective action if required.Identify ways to reduce costs at Unit level (cash purchases/ indent without forecast/ avoid excess manpower etc.) Suggest Unit level changes in expense structure to achieve business targets.Measure the food cost, packaging cost, labour cost, admin cost etc. twice a month so as to contribute to P&L.Cross check inventory (Good received/ Purchase order/ transfer order etc.) on regular interval to minimize spillage and ensure avoiding holding excess stock.Cross check Petty cash expenses for units and ensure petty cash expenses are reduced.Verify the expenses data sent by the POD manager to the finance team. Review Profit and Loss of the respective Area POD's with Pod Managers twice a month. People Management Ensure the set training plan is followed unit wise.Ensure personal & professional development of direct reports and perform managerial activities as required.Conduct periodic reviews and give feedback to the team to ensure optimal performance. Provide career path for the Area team and ensure the attrition percentage is kept under control at Area level. Safety (people & food) Ensure compliance to all necessary food safety regulations in the area. Ensure basic hygiene is in place. Identify and implement innovative solutions to aid food safety in the assigned POD's.Ensure the safety/ risks are highlighted and safe behaviour displayed within the Pod's s. Tracking safety scorecard to correct the near-misses and review RCA for safety and developing Corrective and preventive action (CAPA). Process Changes / Initiatives Ensure adherence to the set SOPs across the units.Identify the process improvement opportunities and implement them for delivering better and faster output. Role Interfaces Internal External 1) HR, QA, L&D1) Government authorities (Police, Municipal inspector, etc) 2) Recruitment2) Suppliers) City Head3) Landlords4) SCM5) Admin6) Catalogue (Swiggy)7) Customer care team (Swiggy)8) Tech (Swiggy)9) Projects Team10) Capex and Capital Purchase11) Catalist Team12) Regional & Central strategy team13) Regional BD14) Finance

Kindly share your resume on sakshi.mahajan@marketstar.com or reach out to the recruiter Sakshi Mahajan - 7889964667 if your profile matches the requirements Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks. Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs. Working knowledge of data analysis and performance/operation metrics. Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. Oversee customer support processes and organize them to enhance customer satisfaction. Exceptional communication skills & Interpersonal skills. Emotional intelligence Coaching skills. People Management. Ownership & Accountability. Teamwork & Collaboration. Decision making. Root cause analysis & recurrence prevention. Behavioral management. Customer Focus Qualifications: Bachelors degree in business, Engineering, Marketing, or a related field, MBA an asset. A minimum of 5-13 years experience in a similar management role. A minimum of 3-5 years experience in an OM role managing a team of 75 people or more. Worked in a target oriented space Sales experience is a mandate Managed multiple projects at the same time. Hands-on experience in setting and managing budgets. Advanced knowledge of Microsoft Excel and the Google Suite. Excellent written and verbal communication skills. Experience applying Lean and Agile methodologies and tools in a service environment. Previous experience successfully implementing new tools and technologies. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to "peoplesuccessoperations@makrketstar.com" immediately.

Job Description Regional Retail Trainer Position: Regional Retail Trainer Department: Retail Training Location: Regional (Mumbai + Select Cities) Reports To: Retail Training Head Role Overview: The Regional Retail Trainer is responsible for delivering, implementing, and reinforcing training programs across a limited number of stores in a specific region. This role serves as the link between the Retail Training Head and Store-Level Training Champions, ensuring store teams receive eective training on customer experience, sales techniques, and product knowledge. Key Responsibilities: 1. Training Delivery & Facilitation Conduct engaging training workshops for store teams on customer service, product knowledge, and sales techniques. Implement role-playing exercises, simulations, and on-the-job coaching. Deliver real-time feedback to employees to improve performance. 2. Onboarding & Development Work closely with Store Managers and Store Champions to onboard new hires quickly and eectively. Assist in leadership development to create a pipeline of high-performing employees. 3. Performance Monitoring & Feedback Track training eectiveness using KPIs such as NPS, conversion rates, and customer feedback. Conduct one-on-one coaching and team feedback sessions to address skill gaps. Help stores achieve their sales and customer service goals. 4. Store Visits & Training Audits Visit stores regularly to observe customer interactions and provide real-time coaching. Conduct store training audits to ensure consistency and adherence to company standards. Identify top-performing employees and recommend them for promotions or advanced training programs. Key Qualifications & Skills: Experience: 5+ years in retail training, sales training, or customer experiencecoaching. Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning. Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions. Coaching & Mentorship: Passion for developing frontline employees and motivating store teams. Communication Skills: Ability to engage, inspire, and guide retail associates at dierent skill levels. Travel Flexibility: Willingness to travel to multiple stores within the assigned region. Whats in it for You? Direct impact on enhancing The Souled Stores in-store customer experience. Opportunity to work in a dynamic, fast-paced retail environment. Competitive salary, performance bonuses, and growth opportunities within the retail training team.

Hi, PFB the key responsibilities: Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail) Manage the weekly creation and daily management of the linehaul schedule and associated systems Proper implementation of the policies and is a part of audit team to find gaps and provide time to time solutions Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments Maintain the shipment records for each client Maintain the SLA for each shipment to be received at customer premises within scheduled time. Work with forecasting team to drive improvement of the base forecast Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholders expectations and concerns. *Candidate should be flexible to work in shifts* *6 days working*

Overview The role is designed to lead and scale enterprise-wide process transformation through demand-driven automation, agile delivery, and strategic stakeholder alignment. It acts as the critical interface between business priorities and technical solutions, enabling innovation, simplification, and measurable impact across digital initiatives. Main objectives: Own and streamline the demand management process, ensuring timely prioritization and delivery of automation and digital solutions aligned to business objectives. Lead the design of secure, sustainable, and scalable automation solutions, while continuously expanding the organization's digital toolkit. Build and manage a structured enablement framework that empowers business users to develop solutions responsibly, supported by best-in-class governance practices. Champion a culture of experimentation and continuous improvement by collaborating across platforms, functions, and geographies. Act as the key liaison for business stakeholders, ensuring transparency, alignment, and change management throughout the project lifecycle. Define success metrics, track progress, and report on value realizationincluding productivity gains, cost savings, and process improvementsto senior leadership. Responsibilities Demand Management & Delivery Execution Lead Demand Intake & Prioritization - Own the end-to-end intake process for automation and digital solution requests, ensuring alignment with strategic priorities and resource availability. Champion Agile Delivery Practices - Apply agile methodologies to drive iterative, fast-paced delivery of digital solutions while adapting to evolving business needs and feedback. Ensure Seamless Handoff to Sustain Teams - Collaborate with sustainment teams to ensure smooth transitions, including documentation, training, and support models for all deployed solutions. Solution Architecture & Toolkit Expansion Architect Scalable Solutions - Design and validate scalable, sustainable, and secure automation and low-code solutions that meet business needs and align with enterprise architecture standards. Expand and Evolve the Digital Toolkit - Continuously evaluate and integrate new tools, platforms, and technologies to enhance the automation and digitization capabilities available to the organization. Citizen Developer Enablement & Governance Drive the Citizen Developer Agenda - Develop and own the strategy, framework, and enablement model for citizen developersempowering business users to build compliant, high-quality solutions. Establish Governance & Best Practices - Define and implement standards, guidelines, and guardrails to ensure consistency, reusability, and control across all solutionsespecially those developed by non-technical teams Culture & Collaboration Foster a Culture of Innovation & Collaboration - Act as a bridge between platform, business teams, and functional leaders to promote experimentation, collaboration, and continuous improvement across digital initiatives. Stakeholder Engagement & Value Reporting Own Stakeholder Engagement & Communication- Serve as the primary point of contact for business stakeholdersensuring timely updates, clear expectations, and effective change management throughout the project lifecycle.Track and Report Value Realization - Define key success metrics and regularly report on value delivered, including productivity gains, cost savings, and process improvements, to senior leadership. Innovation Introduce Emerging Technologies & Trends - Continuously scan the digital landscape for emerging technologies and automation trends, assessing their applicability and piloting innovative solutions to solve business challenges in new ways. People Management & Team Leadership Lead and Develop a High-Performing Team - Provide direction, coaching, and performance management for a team of Product Owners, Value Realization Analysts, and Communication Specialistsensuring alignment to strategic objectives and individual growth. Identify challenges for team members while setting them up for success Drive Cross-Functional Collaboration and Accountability - Empower team members to take ownership of their domains while fostering collaboration across functions, ensuring product delivery, value tracking, and stakeholder communications are tightly integrated and consistently executed. Qualifications 10+ years of experience in Intelligent automation space including leading a group of demand management and solution architect analyst Higher education degree; Computer Science, Computer Engineering, Mathematics. Management Information Systems, Finance, Accounting, Procurement, business or related field Must have a business process analysis and optimization mindset Well-versed with lean Six Sigma and other project methodologies Strong facilitation and presentation skills Willingness to travel 20% of the time RPA & Automation Technologies UiPath (preferred), Power Automate, Automation Anywhere Experience designing, implementing, and scaling automations. Orchestrator & BOT Management proficient with deployment, monitoring, and exception handling. Process Mining Familiarity with tools like Celonis to identify automation opportunities and inefficiencies. Document Understanding / Intelligent Automation Expert with OCR, ML/AI-based extraction, and cognitive services. Microsoft Power Platform Power Automate Workflow automation, approval processes, system integrations. Power Apps Custom app development (canvas and model-driven apps). Power BI Interactive reporting and dashboards, DAX, data modeling. Dataverse / SharePoint / SQL Data source integration and relational modeling. Business Analysis & Demand Management Requirement Gathering & Documentation Ability to translate business needs into functional/technical specs. Process Mapping & Gap Analysis Using tools like Visio or Miro. Agile / Scrum Frameworks Backlog grooming, sprint planning, storyboarding. Prioritization Frameworks and scoring models for intake Governance & Risk Management Solution Review Frameworks Ensuring consistency, scalability, and compliance of citizen- and IT-led builds. Security & Compliance Awareness Understanding of data privacy, DLP policies, access control. Change Management Governance over solution lifecycle (intake build deploy sustain). Audit & Controls Enablement Documentation and traceability for internal and external audits. Analytics & Reporting Power BI / Excel Advanced KPI dashboards, performance tracking, value realization reports. SQL / DAX / Power Query Data extraction, transformation, and performance optimization. People Management & Leadership Team Leadership Leading cross-functional teams including Product Owners, Analysts, and Citizen Developers. Performance Management Setting clear goals, providing feedback, and supporting career development. Coaching & Enablement Mentoring team members to build technical and business acumen. Resource Planning Aligning talent to demand and managing team bandwidth effectively. Collaboration & Conflict Resolution Building a positive team culture and driving accountability. Executive Communication Presenting updates, escalations, and outcomes to senior stakeholders.

Key Skills: AWS Cloud, Terraform, Jenkins, Azurecloud, DevOps, Kubernetes, Docker, GCP, People Management, Leadership Roles and Responsibilities: Team Leadership & People Management: Lead and mentor a team of cloud and DevOps engineers; provide coaching, performance feedback, and career development support. Strategic Delivery Ownership: Own the execution of Cloud and DevOps initiatives including CI/CD pipeline maturity, cloud infrastructure automation, and platform scalability. Cloud Architecture & Engineering Leadership: Guide the team in designing scalable, secure, and highly available cloud-native solutions using AWS, Azure, and IaC tools (Terraform, CloudFormation). DevOps Practice Maturity: Promote DevOps and GitOps methodologies, drive automation, continuous integration, and deployment best practices across engineering teams. Cross-Functional Collaboration: Partner with Development, Cloud Security, and Product teams to align infrastructure solutions with application goals and security standards. Innovation & Continuous Improvement: Evaluate and implement new tools and practices to improve reliability, security, and speed of software delivery. Incident & Problem Management: Guide resolution of critical production issues and promote a culture of root cause analysis and preventive improvements. Experience Requirements: 10+ years of experience, including 2+ years in a technical leadership or management capacity. Deep expertise in cloud platforms (AWS and Azure), with hands-on experience in architecting and managing cloud-native solutions. Strong background in Infrastructure-as-Code tools such as Terraform and CloudFormation. Proven track record with CI/CD tools such as Jenkins, GitHub Actions, AWS CodePipeline, etc. Proficiency in containerization and orchestration tools like Docker, Kubernetes, EKS/AKS. Strong understanding of microservices architecture, cloud networking, and deployment strategies (blue/green, canary). Familiarity with observability tools (e.g., Splunk, ELK, Prometheus, Grafana) and API gateways like Kong. Exposure to security practices and tools like Orca, AquaSec, and cloud security governance. Excellent communication, leadership, and stakeholder management skills. Education : B.Tech M.Tech (Dual), MCA, B.E., B.Tech, M. Tech, M.Sc.

Physical walk-in HR Executive Date: 16-June-2025 (Monday) to 20-June-2025 (Friday) Time: 4.00 PM 7.00 PM Notice Period: Immediate to 30 Days Venue : Harita Techserv Pvt Ltd 9th Floor, No. 117, Arihant E Park, 1, Lattice Brg Rd, Baktavatsalm Nagar, Adyar, Chennai, Tamil Nadu 600020 (Next to Greater Chennai corporation building) Job Description : * Preparing Training Calender * Organizing Training Session * Evaluating training effectiveness * Coordinating the People Engagement and Event * Competency Matrix activities * Coordinating Functional / System Audits (ISO & IATF). * Coordinating with the Peer Dept for training activties * Prepare monthly MIS * Communication Skills * Computer proficiency * Time Management * Co-ordination with Trainers and agencies If Interested, Please Drop your Profile to deepatharini@harita.co.in

Manager Operations in International BPO Coaches and mentors Team Leads & AMs/DMs Candidate should have experience in Outbound Sales Process in an International BPO Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of IT / B2B Sales is preferred Should be comfortable with Client Handling Should have min 5 years exp of Team Handling Location-: Gurgaon Sal upto 18 LPA Excellent Communication Skills

Key Responsibilities:- CFO & EV professionals support clients in developing finance organization strategy around corporate finance, finance operations, enterprise performance management and risk management, development of new business insight allowing them to achieve long-term growth. Key responsibilities include: Leadership responsibilities:Focus on growing the practice by ensuring the right strategies and actions are in place. Achieve the target metrics on productivity, utilization, geographic penetration, head count growth, controlling attrition and high degree of engagement from the team and maintaining exception delivery quality Engagement Management:Manage engagement risk, project economics including planning and budgeting, manage account receivables, define deliverable content, ensure buy-in of proposed solutions from top management levels at the client/ client team Business Development:Work as part of a joint global sales team to identify and win potential opportunities. People Development:Performs role of counselor and coach, provides input and guidance into the firms staffing process, and actively participates in staff recruitment and retention activities. Domain Development:Development of assets and methodologies, development of point-of-view, research or white papers, support development of marketing collateral, public speaking and publication in industry periodicals. Knowledge & Skill required: Minimum 12-15 years of progressive functional and consulting experience. Extensive experience of transformation of the Finance functions across clients Strong understanding of how business and finance function, both at strategic and operational level; how finance could evolve into a more business-partnering and value added role in an organization. Deep knowledge of current trends and transformational agenda being pursued by mature CFOs and finance organizations in the areas of Finance Operating Model, Shared Services, Enterprise Performance Management, Finance Talent Management, Finance Process Transformation, etc. A good exposure to digital finance tools for Data Analytics; Planning, Budgeting & Forecasting; Performance Reporting; Shared Services enabling technologies for document management, workflow management and service delivery. Should be able to identify areas of growth and work towards developing the same Preferably worked in the Resources or Products industries Exposure to project management, people management, crisis management, etc. Worked in an international context servicing clients or worked internationally Proven delivery experience in a consulting environment Experience in a consulting firm is preferable Well connected and networked in the Finance community Relationships: Project Dependent Qualification Qualifications*: - CA - Tier I MBA with an excellent academic background. 12-15 years of Domestic consulting experience is preferred Professional Development Skills - Prior experience in a Consulting firm will be preferred. - Experience working with C level executive clients