1198 People Management Jobs - Page 39

To lead production planning from the units objectives and ensure that production happens on time and as per plan To ensure that volume production targets during season and non-season is as per plans To plan the resources for production in relation to costs and productivity norms To benchmark and introduce contemporary manufacturing practices and systems on an ongoing basis Assist with the implementation of future projects. Quality Systems & Safety To ensure that the quality of the beverage manufactured is as per standards through establishment and review of quality systems. To reach the product and package indices as per targets and to ensure that quality systems such as TCCQS, TPM, HACCP and ISO 9000/14000 are maintained Overall responsibility for the safe operation of all Plant machinery and implement and execute safety programs. Provide direction and support to the Plant Manager to ensure the implementation of a thorough planned maintenance system for all plant machinery. People Management To ensure appropriate development of people so that desired levels of performance and appropriate levels of skills and knowledge is maintained through training of new personnel and re-training of existing personnel To ensure that the team remains committed towards continuous improvement by allowing new ideas / thoughts to be explored. Costs To ensure that all relevant costs (PE, inventories, wastes) are within targets and improving in line with divisional targets / standards. To manage labour costs, glass breakage and raw material costs during production Assist the Plant Manager in the formulation of the annual budget towards maintenance. Liaise with the Plant Manager with plans to maximize machine operating efficiencies and raw material yields. Compliance To ensure adherence to EHS guidelines.

Sales Plan Execution: Coordinate and achieve sales objectives for assigned Territory routes by brand and pack on a daily basis for secondary, primary volumes (Physical Cases & unit Cases), Gross revenue (GR) & Net revenue (NR). Define route plans of the Market Growth Representatives, Account Developers to optimize coverage cost effectively and ensure adequate productivity. Customer Management: Drive Relationship with Outlets through the team of Market growth representative and Account Developers to ensure sustained business. Market Expansion: Drive Horizontal Expansion with respect to number of outlets opened versus target to improve business in the coming years. Take up the responsibility of opening new outlets during market visits and provide necessary support in terms of elements, discounts, coolers etc. Drive conversion of high value/ high visibility outlets to Depth Outlets (Happy Deal, Vision 2020, Teen & College Outlets, Outlets in Emerging Channels) and ensure execution as per Company norms. Market share gain through various ground level interventions such as driving outlet level billing vertically & horizontally. Market Execution: Execute Channel Programmers, Promotional activities for the given set of outlets. Plan for merchandising elements, coolers based on outlets/ market requirements and as per the RED standards. Prepare MGR wise action plans for improving RED (Right Execution) parameters, HE etc. People Management: Carry out on job trainings with Market growth representatives (Off Role) to improve Execution skills on the job. Track PJP (Permanent Journey Plan) Compliance and other productivity Metrics of the team and provide inputs to improve the same via OJT Evaluate performance and skills of MDs and provide inputs via on-the-job coaching, training etc. Conduct Joint Weekly, Monthly Review with ASM to review performance wrt Sales, Execution Parameters of MDs and work on agreed actions. Review Performance and market issues to be resolved via daily Gate Meetings Budget Management: Propose Discount spend for given set of outlets to drive business. Closely monitor customer outstanding and claims and ensure compliance to credit and other policies. Asset Control: Ensure regular tracking of our Assets and ensure asset movements etc in compliance to the Asset Policy. Distribution Management: In routine ensure monitoring distributor ROI, SKU wise margins, DMS (Distribution Management System), scheme spend distributor to market outlets.

Sales Plan Execution: Coordinate and achieve sales objectives for assigned Territory routes by brand and pack on a daily basis for secondary, primary volumes (Physical Cases & unit Cases), Gross revenue (GR) & Net revenue (NR). Define route plans of the Market Growth Representatives, Account Developers to optimize coverage cost effectively and ensure adequate productivity. Customer Management: Drive Relationship with Outlets through the team of Market growth representative and Account Developers to ensure sustained business. Market Expansion: Drive Horizontal Expansion with respect to number of outlets opened versus target to improve business in the coming years. Take up the responsibility of opening new outlets during market visits and provide necessary support in terms of elements, discounts, coolers etc. Drive conversion of high value/ high visibility outlets to Depth Outlets (Happy Deal, Vision 2020, Teen & College Outlets, Outlets in Emerging Channels) and ensure execution as per Company norms. Market share gain through various ground level interventions such as driving outlet level billing vertically & horizontally. Market Execution: Execute Channel Programmers, Promotional activities for the given set of outlets. Plan for merchandising elements, coolers based on outlets/ market requirements and as per the RED standards. Prepare MGR wise action plans for improving RED (Right Execution) parameters, HE etc. People Management: Carry out on job trainings with Market growth representatives (Off Role) to improve Execution skills on the job. Track PJP (Permanent Journey Plan) Compliance and other productivity Metrics of the team and provide inputs to improve the same via OJT Evaluate performance and skills of MDs and provide inputs via on-the-job coaching, training etc. Conduct Joint Weekly, Monthly Review with ASM to review performance wrt Sales, Execution Parameters of MDs and work on agreed actions. Review Performance and market issues to be resolved via daily Gate Meetings Budget Management: Propose Discount spend for given set of outlets to drive business. Closely monitor customer outstanding and claims and ensure compliance to credit and other policies. Asset Control: Ensure regular tracking of our Assets and ensure asset movements etc in compliance to the Asset Policy. Distribution Management: In routine ensure monitoring distributor ROI, SKU wise margins, DMS (Distribution Management System), scheme spend distributor to market outlets.

Overview To ensure that all processes related to manufacturing are carried out smoothly at the Plant to consistently provide finished product that meets the business need (product availability, cost & quality) with applicable statutory requirements. To drive operational excellence processes in manufacturing (M&W/TPM/QMS/EMS) for continual improvement to move operations standards towards world class performance. Assisting HOD manufacturing in delivering productivity & driving a high-performance culture at shop floor. Driving operatives engagement on the shop floor including performance benchmark and appraisals. Managing large team of operatives including daily contractual pool. Large span for managing RM PM inventory and warehouse operation. Responsibilities People Management: Preparing multiskilling & detailed deployment plan of operatives through shift scheduling to drive operational discipline, cost & people capability. Driving the targets of Direct Labour cost & TPP, developing backups on redeployment matrix to impact on manpower productivity. Regular coordination with HR team on tracking unauthorized absenteeism and OT trend and ensuring effective communication to sustain good discipline. Production Deliverables: Ensuring compliance to weekly/ monthly production targets as per PepsiCo quality and hygiene standards, delivering SA over & above plan. Maximizing TE/ NE , ensuring conversion efficiencies better than AOP and executing ideas on productivity - sharing views with sector SMEs for troubleshooting and capturing better productivity ideas implemented across other plants as a part of continuous improvement. Coordinating & planning with cross functional team members to ensure seamless production. Qualifications BE / B Tech / Food/ Dairy Technologist with 8 - 15 years of experience in large scale operation FMCG

Manager Operations in International BPO Coaches and mentors Team Leads & AMs/DMs Experience of International Voice process in BPO Only Female Candidates are required Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of Voice Process is Mandatory Should be comfortable with Client Handling Should have min 5 years exp of Team Handling Location-: Kolkata Sal upto 14 LPA Excellent Communication Skills

Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedure Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs Should be able to work independently but also need to be a good team player Should be able to identify process gaps & need to work as a trouble shoot Ability to support, guide & train other team members Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Should have team handling/people management skills Qualification and Experience Prior Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 10-13+ years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required Bachelors Degree in Commerce is desiresdesirable 10-13+ years of relevant experience Ability to work under pressure and should be able to handle multiple projects A good understanding of effective risk management & its execution Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions

Responsibilities: . Support the accomplishment of all contracted service level targets/agreements. . Manage monthly and ad-hoc agent coaching and feedback. . Assist in daily, weekly, and monthly quality assurance activities. . Provides day to day support to the team and handle first level escalations as they arise or are assigned. . Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. . Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. . Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. . Oversee and aid in new hire training and onboarding. . Contribute to continuous learning activities promoting knowledge and skill development within the team. . Assist in keeping all team members informed and up to date about all relevant and useful information. . Act as a subject matter expert on projects/initiatives . Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. . Maintain relationships with internal and external clients. . Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: . 7-10 Years of People Management required. . 3-5 years experience in the financial industry . 3-5 years experience in Dispute/Chargebacks Handling preferred. . Strong Customer Focus/Orientation . Professional written and verbal communication skills . Strong Active listening and negotiation skills . Detail-oriented and ability to multi-task . Strong organizational and time management skills . Strong Decision-making skills and able to exercise sound judgment. . Highly motivated with ability to work independently in a fast-paced environment. . Flexible, reliable, conscientious, and able to follow directions. . Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. . Previous experience with TS2 and TCS applications is an asset.

Responsibilities: . Support the accomplishment of all contracted service level targets/agreements. . Manage monthly and ad-hoc agent coaching and feedback. . Assist in daily, weekly, and monthly quality assurance activities. . Provides day to day support to the team and handle first level escalations as they arise or are assigned. . Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. . Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. . Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. . Oversee and aid in new hire training and onboarding. . Contribute to continuous learning activities promoting knowledge and skill development within the team. . Assist in keeping all team members informed and up to date about all relevant and useful information. . Act as a subject matter expert on projects/initiatives . Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. . Maintain relationships with internal and external clients. . Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: . 5-7 Years of People Management required. . 3-5 years experience in the financial industry . 3-5 years experience in Dispute/Chargebacks Handling preferred. . Strong Customer Focus/Orientation . Professional written and verbal communication skills . Strong Active listening and negotiation skills . Detail-oriented and ability to multi-task . Strong organizational and time management skills . Strong Decision-making skills and able to exercise sound judgment. . Highly motivated with ability to work independently in a fast-paced environment. . Flexible, reliable, conscientious, and able to follow directions. . Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. . Previous experience with TS2 and TCS applications is an asset.

Responsibilities: . Support the accomplishment of all contracted service level targets/agreements. . Manage monthly and ad-hoc agent coaching and feedback. . Assist in daily, weekly, and monthly quality assurance activities. . Provides day to day support to the team and handle first level escalations as they arise or are assigned. . Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. . Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. . Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. . Oversee and aid in new hire training and onboarding. . Contribute to continuous learning activities promoting knowledge and skill development within the team. . Assist in keeping all team members informed and up to date about all relevant and useful information. . Act as a subject matter expert on projects/initiatives . Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. . Maintain relationships with internal and external clients. . Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: . People Management required. . 2-3 years experience in the financial industry . 2-3 years experience in Dispute/Chargebacks Handling preferred. . Strong Customer Focus/Orientation . Professional written and verbal communication skills . Strong Active listening and negotiation skills . Detail-oriented and ability to multi-task . Strong organizational and time management skills . Strong Decision-making skills and able to exercise sound judgment. . Highly motivated with ability to work independently in a fast-paced environment. . Flexible, reliable, conscientious, and able to follow directions. . Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. . Previous experience with TS2 and TCS applications is an asset.

Job Summary Person at this position owns delivery of project(s) to customer(s) ensuring estimated/plan timeline and quality requirements are met. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customer's technical requirements and timelines. Person at this position should be able to ensure high and effective customer engagement level. Roles & Responsibilities Responsible for project initiation and planning, project monitoring and control, process adherence and improvements and quality assurance. Responsible for timely and qualitative delivery of projects as per the estimate/ plan while continously working towards improving the delivery performance of the projects. Responsible for Risk Management Risk mitigation and constant identification of new risks & planning of mitigation for them. Responsible for staffing the project team with employees having the right profile as per the requirement of the project. Responsible for creating and implementing effective customer engagement process and effective escalation management process. Responsible for providing inputs on project plan, effort estimation, project risks, technology selections and quality requirements. Responsible for creating project ramp down risk mitigation plan. Responsible for ensuring compliance to organizational processes such as Goal setting, assessment, feedback and development plans for team members. Responsible for addressing team's and employee's issues and concerns. Expected to mentor and plan trainings for employee's capability development. Education and Experience Required Engineering graduate, MCA, etc Experience ; 8 years Competencies Description Project management in TnM/RA/FPP/Licensing mode.Overall customer management, revenue/margin control and tracking, people management, process implementation, third party handling, Risk and dependency management, cost and schedule management. Platforms- NA Technology Standard- PMP Tools- NA Languages- MS Project, SDP Specialization- SCRUM MASTER

Position Overview: We are seeking an experienced Delivery Program Manager with a strong background in Telecom O/BSS transformation, system integration, and managed services. The ideal candidate will lead end-to-end delivery of complex programs, ensuring seamless execution across customer, offshore, and onshore teams. They will be responsible for program profitability, stakeholder management, and driving innovative solutions for customers, while also supporting sales and solutioning efforts for new business opportunities Roles and Responsibilities: Program Delivery: Manage large-scale Telecom O/BSS transformation and system integration projects, ensuring on-time and high-quality delivery. Ensure alignment with DevOps frameworks and incorporate best practices for iterative delivery and automation. Oversee planning and execution of sprints, backlog prioritization, and continuous integration/continuous deployment (CI/CD) pipelines. Drive collaboration between development, testing, and operations teams for seamless delivery. Manage transition and migration activities for customers, ensuring smooth handover, minimal disruptions, and adherence to timelines and SLAs. Customer and Stakeholder Management: Act as the primary point of contact for customers, building strong relationships and ensuring their satisfaction. Drive regular reviews, manage escalations, and maintain clear communication with all stakeholders. Financial Management: Own the PL for assigned programs, with accountability for revenue, costs, margins, and profitability. Monitor project budgets, optimize resource allocation, and ensure financial targets are met. Team Leadership: Lead, mentor, and manage cross-functional teams (onshore and offshore) to foster collaboration, productivity, and growth. Address and resolve team conflicts promptly while maintaining a positive and cohesive work environment. Develop and implement strategies for people management , including performance evaluations, career development plans, and training needs assessment. Promote team motivation and ensure resource alignment with program objectives. Process Improvement: Identify inefficiencies in delivery processes and implement improvements to enhance quality, productivity, and customer satisfaction. Strengthen adherence to ITSM (IT Service Management) best practices, focusing on incident management, change management, problem management, and service delivery. Establish streamlined processes for effective monitoring, governance, and reporting of project milestones and KPIs. Foster a culture of continuous improvement by introducing automation tools and standardized delivery frameworks to drive operational efficiency. Solutioning and Innovation: Provide strategic solutions to customers for business challenges and opportunities, leveraging industry best practices. Collaborate with sales and pre-sales teams to support solutioning and proposal development for new business opportunities. Must Have Skills: 1416 years of experience in program management, with a strong focus on Telecom O/BSS transformation, system integration, and managed services. Proven track record in managing complex delivery programs with global teams. Deep understanding of Telecom O/BSS architecture, processes, and tools. Experience with transition and migration strategies for large-scale IT and Telecom projects. Familiarity with ITSM frameworks and processes, such as incident management, change management, and service delivery. Extensive hands-on experience with monitoring and performance management tools , including: Splunk (for log analysis and monitoring). ServiceNow (ITSM and ITOM modules). Dynatrace (for application performance monitoring and optimization). Exposure to other monitoring tools is an added advantage. Proficiency in implementing and managing DevOps practices and CI/CD pipelines. Strong problem-solving skills with the ability to design and deliver innovative solutions. Excellent communication, presentation, and negotiation skills. Hands-on experience with DevOps tools for project and delivery management, such as: Jira (for sprint planning and tracking). Azure DevOps (for CI/CD pipelines and project collaboration). GitLab or GitHub (for version control and CI/CD integration). Kubernetes and Docker (for managing containerized applications). Terraform or Ansible (for Infrastructure as Code). Preferred Qualifications: Educational Background : Bachelors degree in engineering or a related field is required. Certification in O/BSS products (e.g., BRM, Amdocs, Netcracker, Ericsson, etc.) is an added advantage. PMP/Prince2 Certification or equivalent program management certifications. ITSM certification (e.g., ITIL) is a plus. Experience working in global delivery models. Knowledge of emerging trends in Telecom and IT. Hands-on experience with tools like: ServiceNow (ITSM and ITOM implementations). Dynatrace (for application performance monitoring and optimization). Splunk (for log management and performance insights). Confluence (for collaboration and documentation). Knowledge and experience in implementing automation and monitoring tools for efficient project delivery and governance. Location: Bangalore

Role: Salesforce Support Manager Location: Bangalore Experience: 7+ years What youll be doing: Proactively seek out and identify needed system changes. Proactively gather feedback from users. Manage system changes without interruption to the user. Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation. Gather requirements from end users. Modify the system to increase benefits and usability. Manage the change control process and “Change Management” Committee if appropriate. Manage all processes that impact / relate to Salesforce.com. Manage new releases of SFDC and efficiently roll out new features. Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions. Create custom objects when necessary. Handle on-going customization/ alteration of Salesforce.com. Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment. Create new reporting capabilities and respond to ad hoc reporting requests as needed. Provide support functions as needed. Provide sales and financial data to company executives. Maintain System, Security and Integrity - Map salesforce.com hierarchy and territories in response to personnel changes. Reassign Accounts, Contacts, and Opportunities in response to personnel changes. Grant/ remove and maintain user licenses. Maintain security including sharing rules and security levels. Design, Create and maintain user roles, profiles and hierarchies. Monitor application storage usage and archive data as needed. User Assistance, Training, Adoption and Satisfaction - Create and administer training to existing or new users/groups. Provide one to one training to end users on an on-going basis. Expand use of Salesforce.com – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system. Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads. Communicate regularly with user base regarding new features, enhancements and changes to the system. Monitor usage and mentor users/groups needing assistance. Continually seek ways to further enhance the end-user experience. Be the company SME on Salesforce.com. Process Creation, Documentation and Maintenance – Document company processes and workflows. Develop process documentation and field maps. Create new processes and associated reporting. Data Quality, Migration and Maintenance - Assist with migration from older systems/processes into Salesforce.com. Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate. Import data as appropriate. Monitor and manage exception logs for back end system integration with SFDC. Manage duplicate records. Monitor and improve data quality. Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow. Report and Dashboard Creation and Maintenance - Create and maintain dashboards. Create and maintain reports including folder maintenance. Develop complex, macro driven reports to summarize system information for Senior Management. Build and manage report folders for reps to improve sales efficiency. What We Are Looking For: Overall 10+ years of experience in Salesforce. Candidates must possess a minimum of 6 years of professional experience in the web development field. Experience in support role in Salesforce. Certification is mandatory Team handling experience. Good communication and interpersonal skills.

CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into For our business, for clients, and for you Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs Should be able to work independently but also need to be a good team player Should be able to identify process gaps & need to work as a trouble shoot Ability to support, guide & train other team members Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Should have team handling/people management skills Qualification and Experience Prior Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 10-13+ years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required Bachelors Degree in Commerce is desiresdesirable 10-13+ years of relevant experience Ability to work under pressure and should be able to handle multiple projects A good understanding of effective risk management & its execution Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions

Role Description : As AVP of the Cash Ops unit, the person will be primarily responsible for providing support to Payment, Investigations, Fund Transfer processes at Cash Operations. The AVP will direct the daily operations within the business group managing staff, performing administrative functions, escalating and troubleshooting issues to senior management and sending location. Manage incoming transitions relating to the process supported, ensure functioning within the Risk Framework and meet all regulatory requirements. Ensure KPI and other SLA parameters agreed with stakeholders are adhered to.Should posses solid technical understanding of the business and Cash Operations including strong knowledge of global messaging & Embargo, SWIFT Standards, ISO Investigations and Funds Release activities. Commitment to continuous process improvement is required. What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time Measurement and adherence to KPIs Keeping errors and operational risks under control Managing crisis without operational loss. Driving Efficiency Gain related projects through various initiatives / changes People Management Recruitment, development, training and managing attrition. Help in System transformation projects. Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls) Understand, translate and apply GCO and Business strategies and objectives to own GCO Operations unit Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement Manage staff on a daily basis, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue Conduct regular operational performance reviews and participate in monthly self-assessments Effectively manage risk and foster an environment where team is fully aware of Operational Risk management. Develop relationship and credibility with sending location and all internal stakeholders Ensure performance of staff meet or exceed expectations Ensure all Group Policies requirements are adhered Cross train available resources to ensure 100% backup within the areas under control Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business Assisting the Team Manager in decision making and taking complete ownership of the situation Liase with stakeholders and Vendor Management team for various aspects relating to Service of the team Ensure all ISO documents are kept up to date and are being reviewed periodically Ensure Quality awareness within the team Ensure all process maps are available and six sigma tools are being used for minimizing variations Manage transitions from time to time Ensure timely and accurate reporting of relevant reports (eg PRB, ORB,iMPACT related reports) Your skills and experience: Essential Candidate should have a minimum of 10 years of business experience in an operations management and working knowledge of various banking products like Cash, Cash Management Services/ System, with strong communications skills Knowledge on SWIFT Features, Product & Services Good understanding of Regulatory & Compliance & Risk & Control Have sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release Effective decision making and leadership skills. Expertise in insourcing tasks from Onshore locations Ability to multitask and manage multiple deliverables / projects that are highly visible and of strategic importance to our clients Ability to effectively execute presentations and communications to clients internally and externally Must be team builder and facilitator managing potentially conflicting objectives Proven track record of managing teams of large size Desirable Solid technical understanding of the business and Cash Operations is expected including strong knowledge of application security related processes and global messaging application. Good understanding of SWIFT Connectivity, FX Spot/ Swap, FX4Cash Payments would be added advantage Thorough knowledge of db electronic banking products and flow of instructions Subject Matter expert in Cash products Good understanding of Migrations requirement and have migrated couple of business in the past Computer proficiency in MS Office and ability to utilize IT initiatives to achieve a high degree of operational efficiency, optimize costs and add value to the service provided Innovative approach to work and continuously identify and implement process improvements Seek opportunities to improve service processes, minimize operational risk and reduce costs Strong analytical skills, detail orientation, service commitment and solid people management skills Strong awareness of risk control Must be prepared to work in a shift in line with regions supported Skills Good situational leadership capability Sound proficiency on Computers Strong interpersonal / good negotiations skills are required. Team management and leadership skills will be essential for this role. Follow through skills, Effective communication skills, ability to confidently handle internal client Futuristic and innovative approach will be an added advantage

Key Responsibilities: Strategic Leadership: Support the VP/SVP in developing and executing departmental strategy. Translate organizational goals into actionable plans with measurable outcomes. Drive business development initiatives, cost optimization, and process improvement. Operational Oversight: Lead day-to-day operations within assigned business area or function. Monitor and ensure adherence to performance KPIs, SLAs, and compliance standards. Oversee budgeting, forecasting, and financial performance of the team/function. Team & People Management: Lead, mentor, and develop mid-level managers and their teams. Promote a high-performance culture focused on accountability, collaboration, and professional growth. Conduct performance reviews and succession planning. Stakeholder Engagement: Liaise with internal and external stakeholders, including clients, vendors, and regulators. Prepare executive reports, dashboards, and presentations for senior leadership. Risk & Compliance: Ensure operations comply with regulatory, legal, and company policies. Identify and mitigate risks through proactive monitoring and internal controls. Project & Change Management: Lead or support high-impact projects and change management initiatives. Implement digital tools, systems, or automation to improve efficiency and scalability. Qualifications: Bachelor's degree in Business, Finance, Technology, or a related field (Master's or MBA preferred). 812 years of progressive experience, with at least 3 years in a leadership role. Experience in [specific industry or function] strongly preferred.

Job Responsibilities : Business Operation - Responsible for entire business operations of the assigned stores across the region. Maintain retail operational standards across all stores as per organisations guidelines. P&L - Drive Top line business, in terms of profitability of the stores & handling collections from the partner. Consistently achieving the targets. SOP Implementation – Executing store operations as per the SOP’s and ensure same is followed across stores. Define store best practices for functional area of expertise. Tracking Stock sell-thru, store & category-wise Inventory Management and follow-up with SCM and Merchandising team Facilitate HR in Responsible for hiring, training and performance evaluations of staffs. Monitor employee’s daily regular operational activities. Team management and productivity - Maintain frequent communication with stores, soliciting feedback, and achieve continuous business improvement. Ensure the training and development of all teams through Store managers. Coach and support employees for continuous sales achievement; thereby increasing individual and store productivity. Product Promotion - Drive marketing and promotional activities in the stores as per the plan. Prepare and share market Intelligence report to support marketing initiatives. Franchisee Management: Coordination with franchisees for the smooth & productive functioning of Stores. Managing staff recruitments with the franchisee. Reports : Analyzing P&L and stock reports to improve the output of the Store. Establish action plans to drive the performance of sales, inventory control, ensuring necessary cost controls, control on operational expenses. Responsible for Store maintenance: Giving feedback to concerned departments for any snag that needs action to be rectified according to brand standards Control shrinkage level Promote healthy performing work culture. Ensure high service levels standards are met and adhered to achieve great customer satisfaction. Ensuring VM presentation and compliance in stores are up to company standards. Analyzing on weak areas in mystery audits and guiding the team for better results. Motivate staff to increase sales and maintain competitive environment in stores. Take initiatives and necessary actions to address underperforming stores. Coordination with all the internal stakeholders for smooth business operations. Conducting regular sales briefing to discuss latest sales techniques for new products, slow moving and overall performance Address and resolve employee’s grievances.

Job Title: Deputy General Manager Operations Experience: 12 - 18 Years Location: HSR Layout, Bengaluru Industry: Real Estate / Residential Interiors / Manufacturing Department: Operations / Project Execution / Interior Fit-Out Role Category: Senior Management Employment Type: Full Time, Permanent About the Role: We are seeking a passionate, result-oriented, and dynamic Deputy General Manager (DGM) Operations to lead and oversee project execution across interior fit-outs, residential interiors, and related activities. The ideal candidate will have strong project and people management skills, a proactive mindset, and the ability to drive teams toward timely delivery and stakeholder satisfaction efficiently. Key Responsibilities: Lead the end-to-end execution of residential and interior fit-out projects with a strong focus on timely delivery and quality. Prepare actionable project plans by identifying key risks, opportunities, and resource needs. Supervise and guide project managers and site teams throughout all construction phases. Provide strategic technical inputs and ensure proper coordination with internal and external stakeholders. Monitor day-to-day activities at construction sites, ensuring project milestones are met. Oversee vendor, client, and partner relationships while managing contracts and SLAs. Lead large teams (20+ members), ensuring optimal task allocation and team performance. Maintain and present accurate project-related data, progress reports, and dashboards to senior leadership. Drive operational efficiency through data-driven decision-making and performance tracking. Skills & Qualifications: Bachelor's degree in any discipline (Engineering B.E./B.Tech preferred). Minimum of 12 years of experience in Operations, Project Execution, or a similar leadership role. Proven experience managing interior fit-out projects, residential interiors, or construction projects . Strong leadership qualities with a demonstrated ability to lead large cross-functional teams. Proficient in Microsoft Excel, Google Sheets , and other data management tools. Excellent interpersonal, communication, and stakeholder management skills. Strong analytical thinking, problem-solving ability, and a customer-focused mindset. Prior experience in managing multi-site projects and working in a fast-paced environment. Preferred Background: Experience in Real Estate, Residential Interiors, or Manufacturing industries . A highly resourceful individual with the ability to work independently and as part of a team. Ability to handle pressure and adapt to a dynamic, fast-paced work culture. Why Join Us? Work with an innovative and experienced leadership team. Opportunity to drive and manage high-impact projects. Competitive compensation and growth-oriented career path. If you have the skills, experience, and passion to take on challenging projects and drive operational excellence, wed love to hear from you!

Leading BPO in Kolkata ,Pune, Mumbai, Bangalore Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Require Mini 1 Year On paper experience As a Team leader Skills- Gaming Support/PC Console/Technical Support/Service Desk/Gaming Console Hyderabad CTC- 10 LPA Only Graduate 5 Days Working/24/7 Shifts Us shifts Both side cabs Contact-9509529566(Neha)

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

5-6 years relevant experience with minimum 3 years in people management role Skills: Good communication, Attention to detail & result oriented, Strong leadership & International Client management. Annotation experience is plus .Shift: Day/EMEA shift

Key Experience Requirements: Proven experience in appointing, managing, and handling franchisees or dealers Experience in leading a team of 3 to 5 members Strong background in business development, franchisee capability building, and market expansion Demonstrated ability to handle profit & loss responsibilities at a regional or state level Languages Required: English (Fluent) Hindi (Fluent) Age Limit: 35 to 42 years Preferable Gender: Male Key Responsibilities: Ensure overall business profitability across the state by driving: o New franchisee onboarding o New student admissions o Student retention o Growth in net effective students Strategically build the capability of top-performing franchisees to scale operations Execute new market penetration strategies and expand into untapped regions Lead brand-building initiatives, manage the marketing calendar, and optimize the states marketing budget Influence and collaborate with franchisees to invest in local marketing activities Identify and develop new potential markets while exiting underperforming franchisees Build and develop the capability of Area Heads under your leadership Drive state-level profitability, ensuring business targets are met and exceeded Travel Requirement: Frequent travel across Rajasthan is required for franchisee visits, team management, and market development

About the Team If you are excited about driving 10X growth for Indias only true (and profitable) e-commerce platform, then this might be the role for you. As part of the Meesho growth team, we drive end-to-end structured growth for Meesho, from improving top of mind awareness to acquisition and activation of new users, all the way to engaging and retaining them, even resurrecting churned users. Beyond increasing the total active user base at Meesho, we are also the custodians of channelizing user intent in the most optimal way (managing homepage, leveraging deal constructs etc.), and increasing repeat preference for Meesho, through sale events and loyalty programs. What sets us apart from many other organizations is that we are a fully autonomous Growth engine, with our own dedicated Product, Design, Engineering, Analytics and Creative teams - a fantastic and diverse bunch of generalists and specialists, all united by a passion for growth. We also have a good time outside work, but it's best if you experience it first-hand :) About the Role As Senior Manager - Growth you would work on topics ranging from Intent channelization of users across different order stages, formulating and implementing different user-seller programs to make the platform more lucrative and drive intent to purchase at the right time with the right selection in place for different user cohorts. This will entail solving a wide range of problems (covered below), with the help of a rockstar team and other cross functional stakeholders. What you will do I) Long-term strategy / roadmap: Identify and create projects to generate 10X impact for your charter(s). Take audacious goals, own and deliver impact which are structural and long-term in nature for the company II) Functional strategy and implementation projects: Identify process improvements (e.g. comm touchpoints, targeted cohort remarketing, user cohort based deal programs) that could help us improve the user experience, and drive repeat preference. This will involve: Identifying outsized opportunities, with a strong bias towards user-first thinking Breaking down the problem into actionable steps and creating a strong hypothesis to prioritize solution areas Working closely with org stakeholders and steering the projects till impact III) Leadership Pipeline Building: Invest in your team and mentor them, set them up for success at the next level by providing opportunities to demonstrate new capabilities, provide timely feedback, and groom them to become future leaders What you will need Bachelor's degree from a top tier institute is required MBA is preferable 3-5+ years of experience in Strategy & amp; Ops/Management, with a consulting background or high-growth startup Structured problem-solving skills, 10X thinking, Extreme ownership People management skills and ability to collaborate with multiple stakeholders

Job Role :- Profitability Management Maintaining & optimizing profitability for the branch Target setting & management Monitoring branch targets in numbers & volumes.*Portfolio quality management - through superior underwriting, working closely with collections . Cost management managing all branch operating costs including cost of acquisition, operations etc. People management Motivating team, handling HR & administration function of the branch. Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues. Key Responsibilities:- Achieve contributed value targets set for the branch.*Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds. Provide superior customer experience Manage TATs on credit & processing Minimize pre & post disbursal discrepancies Monitoring Performance Monitoring Branch performance in terms of key drivers i.e. Contributed Value. Volumes / Profitability / Expenses / Losses Monitor individual performance of each employee, continuously work to maximize productivity People Management Motivate and develop branch team Drive branch team to excel. Manage and mentor the team and keep attrition of branch staff low Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback. Mandatory skills :- 7-8 Years experience, with at least 4 years in Secured/Unsecured. Ability to plan & execute . Strong inter-personal skills and leadership ability, Ability to create professional work culture that encourages enthusiasm and team spirit. Ability to manage and implement change by taking complete ownership.