1198 People Management Jobs - Page 41

Only candidates with relevant experience will be connected, so kindly read the JD before applying. Requirement: We are looking for a Team Lead. Minimum 2 years on paper experience as a team leader Must have strong knowledge of attrition, shrinkage Hands on experience with stakeholder management and people management Only Immediate joiners(max 20 days) are preferred Work Schedule: 5 Days WFO(Rotational shift) 2 Days Rotational week off Perks and Benefits: Both Side cab facility Shift Allowance Medical benefit Candidates from Hyderabad will be preferred. Notice Period- 0-20days.(Immediate joiners preferred ) Regards, Ekata Datta

Role Expectations: Responsible to drive key initiatives, process improvements and resolution of key challenges that are identified in the Merchant support process Monitor day to day operational tasks & metrics Close partnership with service leaders, training and quality managers & Business Analysts and other internal functional stakeholders Create and develop critical operational processes to support the changing regulatory landscape and firm initiatives Identify opportunities to build new tools and improve existing process flows and controls Effective team building by leveraging organization talent frameworks to drive performance, discipline, learning and development Monitor and improve key operational metrics ensuring customer satisfaction is at its highest Ensure a positive, collaborative and cohesive team environment Eligibility: Minimum 5-7 years handling support operations Experience handling customer/ Merchant complaints and regulatory inquiries Expert Microsoft Office skills (word, excel, power point, outlook) Ability to switch tasks as needed while staying extremely organized At least two years of experience in a people management role Excellent communication skills, both written and verbal, experience making presentations to large and small groups

Experience in patient service is required. To implement and manage operational plans. Developing departmental goals and objectives for workers to improve the patient experience Managing the hospital policies and procedures, ensuring that best practices are followed. Find ways to increase quality of patient's service. Leadership quality .

BASIC QUALIFICATIONS Proven ability to lead by example, with a positive attitude Ability to lead teams and drive performance standards Good interpersonal skills Excellent analytical and problem-solving skills (with a view to support changes to processes), and works well under pressure Is adaptable, has high-energy levels and desire to help others work towards targets and develop their skills Strong customer focus Ability to lead teams, juggle across various workstreams and drive performance standards Good leadership skills and the ability to motivate and develop staff Ability to manage and drive a culture of continuous improvement Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers Minimum of 3 years management experience within customer service environment

BASIC QUALIFICATIONS Proven ability to lead by example, with a positive attitude. Ability to lead teams and drive performance standards. Good interpersonal skills Excellent analytical and problem-solving skills (with a view to support changes to processes) and works well under pressure. Is adaptable, has high-energy levels and desire to help others work towards targets and develop their skills. Strong customer focus Ability to lead teams, juggle across various workstreams and drive performance standards. Good leadership skills and the ability to motivate and develop staff. Ability to manage and drive a culture of continuous improvement. Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner. Ability to research and make appropriate decision regarding complex cases. Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers. Bachelors Degree or equivalent combination of education and fraud experience Minimum of 2-5 years of experience in financial services or related industries Minimum of 1-3 years of people management experience with a proven track record of strong leadership skills

BASIC QUALIFICATIONS Proven ability to lead by example, with a positive attitude. Ability to lead teams and drive performance standards. Good interpersonal skills Excellent analytical and problem-solving skills (with a view to support changes to processes) and works well under pressure. Is adaptable, has high-energy levels and desire to help others work towards targets and develop their skills. Strong customer focus Ability to lead teams, juggle across various workstreams and drive performance standards. Good leadership skills and the ability to motivate and develop staff. Ability to manage and drive a culture of continuous improvement. Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner. Ability to research and make appropriate decision regarding complex cases. Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers. Bachelors Degree or equivalent combination of education and fraud experience Minimum of 3-5 years of experience in financial services or related industries Minimum of 1-3 years of people management experience with a proven track record of strong leadership skills

Test Manager Responsibilities Leads the Test team for Automotive Customer Programs Defines the overall quality approach and strategy for the program Represent the project towards the customer for quality topics Works with the customer on joint testing approach Responsible for appropriate customer requirement mapping to test cases and the definition of the acceptance criteria Responsible for creating the test plan and monitor the progress of the testing activity for the program Reports on quality status to the release team and also maintains the quality dashboards for the customer program Authorities Test Plan Test Strategy Acceptance testing - Customer and Internal Customer testing Single point of contact for quality related tasks Skills Testing background with great understanding of how to test an integrated software solution in the Automotive business Understanding of Automotive Quality requirements Able to discuss with engineers on a detailed technical level Good people management skills and not afraid to push back on challenges Able to understand complex customer requirements and translate them into a testing approach Open minded person who challenges the status quo and works towards improving it Skills: people management,customer,testing,strategy,automotive,acceptance testing,customer requirement mapping,test planning,technical communication,quality assurance,automotive quality requirements

Required Skills and experience: Total Experience: 12+ years, with a minimum of 3 years in a Lead - Product Owner Lead role. Ability to lead a team of passionate and driven Product Owners Ability and willingness to identify areas of risk and appropriately raise a flag to the right people Ability to identify and implement process improvements that will drive the team toward more efficiency Ability to work with the business to break down a problem into its working parts and translate to our developers to solve Natural curiosity and desire to learn new things quickly Ability to make quick decisions based on factual evidence Ability to prioritize multiple items to ensure the most important things are being worked on Ability to work as a key member of a team with common goals Good communication within a team Preferred Skills: Familiarity or experience with transportation management software Experience working with software developers to solve problems Prior people management experience

Purpose The Head of CS Sales Domain Management takes overall accountability for the business success of the zone in close alignment with the Zone Service Execution head. Furthermore, he acts as the primary interface between the Global Sales Domain Management and the Digital Industries Asia Pacific Sales Head, serves as an enabler of a technically empowered Sales organization throughout assigned regions jointly with Sales Ops and shapes Digital Industries technology leadership in the market jointly with the corresponding Region teams. Takes ownership of the domains strategic priorities, empowering teams to meet and exceed their goals while driving alignment with broader organizational objectives and timelines. Main responsibilities 1. Business planning and steering Accountable for main business KPIs across zone like Order intake and SG&A expenses Shared responsibility with Asia Pacific Zone Service Execution Head for Revenue and Profit achievement Shared responsibility with Asia Pacific Zone Service Execution Head to implement the CS Strategy within all Regions and assigned counties (CS Region Strategy aligned with SoF including Service Line strategies to streamline footprint and implement Standard Operating Procedures) Engage closely with the Asia Pacific Zone SE Managers on cross-region topics (Growth Initiative, LoA, etc.) Leads Asia Pacific Zone planning process and business mix breakdown during budget phase and forecasting to their corresponding Regions Provide insights into portfolio-specific pipeline performance and sales initiatives as part of business review meetings 2. Market intelligence & innovation Oversee market analyses strategies to identify business opportunities i.e., provide input on potential new markets, offerings and CMM feedback Exchange with Global Sales Domain Head and Asia Pacific Zone SE Head on competitive positioning Drive incubation topics together with Digital Industries Asia Pacific Zone Sales Head to define GTM strategies for CS. Support development of future-oriented service offerings by embedding customer feedback (from the corresponding Regions) into portfolio planning 3. Customer & market feedback Share consolidated customer and market feedback as well as product requirements with Digital Industries CS BU as well as X-BU functions like Vertical and Horizontal Management) Escalate logistics and quality issues to global CS Domain 4. Sales readiness Coordinate new portfolio introduction, phase out within sales based on BU (within the global CS Domain Management) input and ensure sales readiness in regions Oversee prioritization of clients in case of supply chain shortages Provides specific sales support, enablement tools, and Sales training to the Digital Industries Sales Channels and the Sales Acceleration Orchestrate Asia Pacific Zone and region-specific topics and customer support actions 5. Sales internal interface Coordinates focus initiatives on Sales Acceleration on Asia Pacific Zone level Provide portfolio expertise as an interface for Verticals, Partners, Inside Sales etc. 6. Market/ customer engagement Shape Digital Industries technology leadership and offering, via customer driving roadshows (e.g., Digi Roadshow, Portfolio Roll Outs ...) Engage with selected high priority customer 7. Marketing interface Provide sales input and set requirements and priorities for marketing Support regional/zone marketing campaigns to position Siemens Digital Industries Customer Services as a digital transformation partner through services and technology integration. 8. People Management Collaborate with P&O on personnel decisions, including input on compensation and benefits programs in alignment with global guidelines Lead or support the recruitment and selection of key Sales Domain management professionals Defines clear responsibilities and requirements for all team members Contribute to workforce and succession planning to ensure the Sales Domain team is aligned with future business needs Conduct regular performance appraisals in accordance with Siemens P&O processes Oversee the development and implementation of learning and development plans, working closely with L&D support Oversee the budget resource allocation for their team Foster cross-functional collaboration and learning between sales and service experts (SE) to build holistic customer engagement capabilities 9. Mentoring & Leadership Provide advice and coaching to Sales Domain Management team Establishes a culture of continuous learning and innovation Communicate and share best practices and lessons learnt across Zones Promote the Asia Pacific Zone and Regional learning hubs to build future skills aligned with Siemens digital strategy

The IT Regulatory Reporting Governance team provides an essential 24x7 service to manage IT regulatory reportable events related to IT incidents. The team is responsible for coordinating with IT stakeholders to assess, classify and ensure timely and accurate reporting to regulators. The team operates with a high level of expertise and coordination to manage the complex regulatory landscape effectively. A significant portion of the team's work involves ensuring compliance with the European Supervisory Authority (ESA) Digital Operational Readiness Act (DORA), which sets a new standard for regulatory reporting. However, the team's scope extends beyond DORA to include support for additional regulatory requirements including but not exhaustive of MAS, FSS, US Regulators, US Fed, FSA, HKMA. The IT Regulatory Reporting Governance Coordinator will play a vital role in supporting the operational execution of the IT Regulatory Reporting process. This position involves assessing and classifying incident data to identify events that may require regulatory reporting, as well as preparing and submitting accurate regulatory reports. Additionally, the role includes providing oversight and conducting four-eye checks to ensure the accuracy and completeness of these reports. The IT Regulatory Reporting Governance Coordinator will also be responsible for identifying potential service improvements and associated risks, contributing to the overall efficiency and effectiveness of the reporting process. This role is integral to ensuring Deutsche Bank meets its regulatory obligations efficiently and effectively, while also supporting continuous improvement and risk management within the regulatory reporting process. Your key responsibilities Executing the regulatory reporting process in adherence with all Deutsche Bank charters, policies, key operating procedures, and key operating documents. Performing initial assessment and classification of data to support the identification of potential regulatory reportable events and preparing draft reports. Preparation and responsibility for the submission of accurate regulatory reports to the Regulator. Oversight/Four-eye checks to ensure the accuracy and completeness of regulatory reports. Identifying risks related to regulatory compliance, support processes and controls, ensuring escalation where required. Contributing to Continual Service Improvements. Undertaking reporting activities to support monthly service reports. Participating in OnCall/Weekend/Bank Holiday working where required. Your skills and experience Essential - Excellent communication skills, both written and verbal. Essential - Effective team collaboration and interpersonal skills. Essential - Ability to work well under pressure and meet tight deadlines. Essential - Demonstrable experience in financial reporting, preferably within a regulated industry. Essential - Ability to extract and analyse data with attention to detail to identify if Regulatory Reporting triggers have been reached. Essential - An ability to navigate ambiguity Desired People Management experience. Desired - An understanding of Incident & Problem Management processes. Desired - Awareness of IT regulations applicable to financial institutions.

Job Title: Team Lead Location: Mumbai Reporting Manager: Manager Role Summary: Perform QC of contract or related documents in accordance with project guidelines and clients guidance/feedback and team management. Responsibilities and Duties: To manage, motivate and train the team to produce high quality work Mandatory 2 to 3 years of experience in managing team Team Management & retention. Good managerial and language skills Task assignment and feedback mechanism Ensure the work processed is within clients quality requirement Strong People Management Skills Ability to communicate effectively with clients, managers and team members Work as a second in command with the Project Manager to deliver the project Out of Box thinking in managing people and project Identify assets and associated risks and review Risks Treatment Plans of the department especially in the light of any changes to the business objectives, processes, assets, external environment etc. and suggest modifications Good understanding of metrics reporting Extremely high level of attention to detail Required Skills/Abilities: Good interpersonal skills Ability to delegate properly Extremely high level of attention to detail Punctual and time-sensitive Strong analytical skills Good verbal and written English language communication skills Extremely high level of attention to detail Punctual and time-sensitive Determination to provide the best quality of work based on quality parameters defined Dedicated trustworthy and loyal IT Savvy Qualified law graduate with 4-5 years of experience. Mandatory experience in the Legal Profession with a law firm or in the legal Department of a large company. Preferred experience in the outsourcing industry (IT/ ITES/ outsourcing) either in an LPO delivery role or in the legal dept. Experience in Complex Contract Management projects Consistently Good academic record Good MIS Reporting skills Must be skilled in MS Office Education and Experience: Only Law Graduate / LLM 8 to 12 years of experience of contract abstraction, administration, reviewing, drafting and management reporting, team management. Mandatory experience in the Legal Profession with a law firm or in the legal Department of a large company. Experience in the outsourcing industry (IT/ ITES/ outsourcing) either in an LPO delivery role or in the legal dept. will be preferred Consistently good academic record Good MIS Reporting skills Must be skilled in MS Office Must have Team Handling Experience Shift Timing: Should be comfortable working in shifts (in IST) 12 PM - 9 PM Should be flexible with the extended working hours, as per business requirement from office. Company Information: Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our teams experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services. If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position. Do more. Do it better . Follow us: https://www.linkedin.com/company/integreon/ Visit us at: www.integreon.com

Hi, PFB the key responsibilities: • Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail) • Manage the weekly creation and daily management of the linehaul schedule and associated systems • Proper implementation of the policies and is a part of audit team to find gaps and provide time to time solutions • Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments • Maintain the shipment records for each client • Maintain the SLA for each shipment to be received at customer premises within scheduled time. • Work with forecasting team to drive improvement of the base forecast • Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems • Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy • Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholders expectations and concerns. *Candidate should be flexible to work in shifts* *6 days working*

Roles and Responsibilities :- Candidate's from Hospitality Background Or Business Centre Background will be considered. Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution. Setting a clear mission and deploying strategies focused towards that mission. Responsible for handling all operations activities like Vendor management, Team management, Client Handling. Desired Candidate Profile :- Candidate must be from hospitality industry and If He or She have a Business Centre experience as well that will be great. Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English. Dynamic personality. Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Experience in Operations Perks and Benefits

Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to -Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1 Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2 Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service 3 Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold 4 Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Email ID - varshitha_devaraj@resourcepro.in

The Associate within Asset Services will have to work in coordination with the staff within the department and will have to work in coordination with the team managers to ensure all the tasks and day to day operations are managed with ease. The Associate will also be responsible to work alongside co-associates, AVP and VPs within Asset Services to address and escalate all operational issues. Responsible for ensuring all operational function run smoothly and issues are resolved for teams. You will be responsible for transitioning of any new process within Asset Services area from formulating strategy, hiring people, working with onshore to get the training requirements in place and will play as SPOC to accomplish the smooth transitioning. The AssociateAsset Services will provide daily support and guidance to staff within the department and will work closely with Team Managers (direct reports), co-associates, AVPs and VPs within Asset Services to address operational issues. ---Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams. Other responsibilities include to ensure timely and accurate processing of all activities on a daily basis within the given timelines. Identify opportunities to enhance efficiency through automation and digital transformation Work closely with technology teams to design, test and implement automation tools and workflow enhancements Lead initiatives to reduce manual processing and improve straight through processing Collaborate with IT and business stake holders to define system requirements and functionalities Conduct user acceptance testing create test cases and ensure smooth system roll outs Provide training and support to team on new system features and enhancements What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Your key responsibilities Staff Management Effective Manage a team Staff development through strong engagement and Training Need Analysis Staff performance appraisals on regular basis Engage staff in Asset Services/org Initiatives. Facilitate change initiatives within the team. Ensure planned mobility is provided to staff. Manage attrition as per org standards. Responsible for conducting weekly staff meetings and monthly one on one session with the team. Ensure team morale and motivation is high through team building and regular interaction. Responsible for recruitment & Process transitions from onshore locations Process Management Building a strong mechanism to take care of volume peaks during peak season Identifying operational risks proactively and mitigating appropriately. Sound knowledge of Corporate Actions, Mandatory, Voluntary, Income Processing, Fixed Income, redemptions, proxy, class action Serve as Internal/external escalation point Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc). Work very closely with the process owners/stakeholders and other internal clients for overall growth of the banks business Acting as a central point of contact for all the process related issues / improvements etc. Building a strong mechanism to take care of volume peaks during peak season Building and refining process metrics (benchmarks) by involving team and onsite management Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements. Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterparts and working to improve the process Liaising with relevant IT teams to resolve any technical issues preventing the optimum performance of the operational processes. To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes. Your skills and experience 5 to 10 years experience in investment banking operations/ Custody Operations/ Securities Operations with at least 1-2 years of experience in Corporate Actions/Asset Services Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills. Ability to identify and develop strong working relationship with internal as well as external client groups Comfortable dealing with multiple stakeholders and complex situations. Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication. Good People Management Skills Eye for Details Experience of client facing roles (internal & external) Graduate in Commerce/ Finance (Preference Post Graduate/ MBA) Proficient in Microsoft Office applications. Ready to travel as and when required Be willing to work in shifts. Understanding on system automation UAT testing for automation and be part of digital transformation

Key Skills : SQL, Service Delivery, Delivery Management, Implementation, People Management, Agile Key Responsibilities: Lead and empower a team of Implementation Engineers to deliver high-quality deliverables using Agile Methodology. Build and cultivate high-performance teams that exceed expectations and set new standards. Champion quality assurance by setting checkpoints and driving timely, accurate delivery. Track and optimize key performance metrics to improve efficiency and outcomes. Drive best practices and innovation within the team, implementing automation to enhance processes. Collaborate closely with Delivery Managers, Project Managers, Product, Development and IT teams to provide technical support and resources for seamless project execution. Engage with stakeholders across to ensure alignment and success of team goals. Analyse project metrics and lead initiatives aligned with strategic direction. Ensure all security, availability, confidentiality, and privacy standards are met. Experience & Requirements: Typically requires 11+years managing and developing employees. Strong knowledge of MS SQL, DB Design, and TSQL query language related to enterprise software configuration, installation, and debugging. Proven experience building, mentoring and motivating high-performance teams. Excellent written and oral communication skills with the ability to interface effectively at all levels. A calm, diplomatic approach to problem-solving, especially under pressure. Strong organisational skills, attention to detail and the ability to prioritise in a fast-paced environment. Familiarity with enterprise software deployment architecture and Agile methodologies. Background in Financial Services and enterprise software is a plus. A knack for identifying and implementing automation solutions to drive improvement. Qualifications: BE, B. Tech, BCA, MCA, BSC, MSC, MBA.

New business Transition/Knowledge Acquisition, Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training operations Attends meetings WBR / MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches and EWS New Hire programs Manage internal stakeholders Manage multiple teams and drive KPI performance Manage training metrics and impact to business metric Conduct TNI/TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch them end-to-end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality-related initiatives Analyze data and suggest measures for improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining training documentation Promote behavioral training programs and ensure maximum participation Act as a mentor for the team and foster an environment of learning and teamwork Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMC Reports To: Sr. General Manager / General Manager - Training Must-have skills: Corporate Management Experience, People Management, Strategic Thinking, Data Management and Analysis

General HR activities , People Management, Talent Management , Recruitment .

Primary Skills: Java Backend, Spring Boot, Microservices, CI CD Pipeline, Cointainerzation, SQL , Any Cloud (People Management is Mandatory) Job Desc:VP - Back End Engineering JOB SUMMARY The Chapter Lead Backend development is a hands-on developer role focusing on back-end development and is accountable for people management and capability development of their Chapter members. Responsibilities in detail are: RESPONSIBILITIES Oversees the execution of functional standards and best practices and provide technical assistance to the members of their Chapter. Responsible for the quality of the code repository where applicable. Maintain exemplary coding standards within the team, contributing to code base development and code repository management. Perform code reviews to guarantee quality and promote a culture of technical excellence in Java development. Function as a technical leader and active coder, setting and enforcing domain-specific best practices and technology standards. Allocate technical resources and personal coding time effectively, balancing leadership with hands-on development tasks. Maintain a dual focus on leadership and hands-on development, committing code while steering the chapter's technical direction. Oversee Java backend development standards within the chapter across squads, ensuring uniform excellence and adherence to best coding practices. Harmonize Java development methodologies across the squad, guiding the integration of innovative practices that align with the bank's engineering strategies. Advocate for the adoption of cutting-edge Java technologies and frameworks, driving the evolution of backend practices to meet future challenges. Strategy Oversees the execution of functional standards and best practices and provide technical assistance to the members of their Chapter. Responsible for the quality of the code repository where applicable. Acts as a conduit for the wider domain strategy, for example technical standards. Prioritises and makes available capacity for technical debt. This role is around capability building, it is not to own applications or?delivery. Actively shapes and drives towards the Bank-Wide engineering strategy and programmes to uplift standards and steer the technological direction towards excellence Act as a custodian for Java backend expertise, providing strategic leadership to enhance skill sets and ensure the delivery of high-performance banking solutions. Business Experienced practitioner and hands on contribution to the squad delivery for their craft (Eg. Engineering). Responsible for balancing skills and capabilities across teams (squads) and hives in partnership with the Chief Product Owner & Hive Leadership, and in alignment with the fixed capacity model. Responsible to evolve the craft towards improving automation, simplification and innovative use of latest market trends. Collaborate with product owners and other tech leads to ensure applications meet functional requirements and strategic objectives Processes Promote a feedback-rich environment, utilizing internal and external insights to continuously improve chapter operations. Adopt and embed the Change Delivery Standards throughout the lifecycle of the product / service. Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team. Follows the chapter operating model to ensure a system exists to continue to build capability and performance of the chapter. Chapter Lead may vary based upon the specific chapter domain its leading. People & Talent Accountable for people management and capability development of their Chapter members. Reviews metrics on capabilities and performance across their area, has improvement backlog for their Chapters and drives continual improvement of their chapter. Focuses on the development of people and capabilities as the highest priority. Risk Management Responsible for effective capacity risk management across the Chapter with regards to attrition and leave plans. Ensures the chapter follows the standards with respect to risk management as applicable to their chapter domain. Adheres to common practices to mitigate risk in their respective domain. Design and uphold a robust risk management plan, with contingencies for succession and role continuity, especially in critical positions. Governance Ensure all artefacts and assurance deliverables are as per the required standards and policies Regulatory & Business Conduct Ensure a comprehensive understanding of and adherence to local banking laws, anti-money laundering regulations, and other compliance mandates. Conduct business activities with a commitment to legal and regulatory compliance, fostering an environment of trust and respect. Key Stakeholders Chapter Area Lead Sub-domain Tech Lead Domain Architect Business Leads / Product owners Other Responsibilities Champion the company's broader mission and values, integrating them into daily operations and team ethos. Undertake additional responsibilities as necessary, ensuring they contribute to the organisation's strategic aims and adhere to Group and other Relevant policies. Qualification Requirements & Skills Bachelor's or Master's degree in Computer Science, Computer Engineering, or related field, with preference given to advanced degrees. 10 years of professional Java development experience, including a proven record in backend system architecture and API design. At least 5 years in a leadership role managing diverse development teams and spearheading complex Java projects. Proficiency in a range of Java frameworks such as Spring, Spring Boot, and Hibernate, and an understanding of Apache Struts. Proficient in Java, with solid expertise in core concepts like object-oriented programming, data structures, and complex algorithms. Knowledgeable in web technologies, able to work with HTTP, RESTful APIs, JSON, and XML Expert knowledge of relational databases such as Oracle, MySQL, PostgreSQL, and experience with NoSQL databases like MongoDB, Cassandra is a plus Familiarity with DevOps tools and practices, including CI/CD pipeline deployment, containerisation technologies like Docker and Kubernetes, and cloud platforms such as AWS, Azure, or GCP. Solid grasp of front-end technologies (HTML, CSS, JavaScript) for seamless integration with backend systems. Strong version control skills using tools like Git / Bitbucket with a commitment to maintaining high standards of code quality through reviews and automated tests. Exceptional communication and team-building skills, with the capacity to mentor developers, facilitate technical skill growth, and align team efforts with strategic objectives. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Ability to work effectively in a fast-paced, dynamic environment. Role Specific Technical Competencies Hands-on Java Development Leadership in System Architecture Database Proficiency CI / CD Container Platforms Kubernetes / OCP / Podman

Regional Portfolio Manager-Business Banking-BRANCH BANKING-Regional sales About The Role Business Description Regional Portfolio Manager is responsible for driving and implementing the business banking strategy of the bank for the assigned region/s under the guidance of regional senior leadership of Branch banking and HO product team. The KRA comprises of achievement of various business banking parameters like NTB CA Nos, Val, deepening of OTB book, activation on POS, CMS, TFX , X sell of Assets, ensuring better customer engagement for deepening the relationships with the bank. He will manage and grow region"s Branch Banking CA book by driving branches, Relationship Officers, Relationship Managers through analytics and insight based various campaigns and drives advised by HO product team from time to time, ensure activation of accounts by branch team through monitoring transactions, product and service hooks, POS, CMS, TFX activation, upsell and X-sell of assets and CA deepening efforts Job Role Financial Parameters Key Objective is to drive bank"s strategy to grow over all CA book , enhance X sell and improve product and service holding ratio CA NTB Nos. and Value Achievement CA OTB Value Achievement No. of branches being OTB positive by the end of financial year Non-Financial Parameters Provide strategy and analytical support to branches to achieve their current account related targets, identify target segments, work for CA deepening and cross sell of products and services Formulate action plan for deepening relationship of newly acquired customers and driving sign-up for value added services which increase customer stickiness. Regular interaction with RBH/AM/BM and CA centric resources like CA RO, BBRO, BRM for the implementation of bank"s strategy for business banking and ensuring desirable productivity from BB resources Execute compliance and regulatory requirements pertaining to Business Banking portfolio for the region. Provide/facilitate training for branches/ ROs-RMs regarding business banking products, processes, new regulatory guidelines as per requirement in consultation with regional business leaders Drive and monitor HO and regional business banking objectives /campaigns through release of weekly/monthly dashboards /updates and periodical reviews. Discuss with underperforming resources / branches/ clusters in specific HO and regional campaigns and chalk out remedial plans, guiding them through focused monitoring of performance and action plan through Weekly/Monthly interactions and updates. Giving feedback to RBH and HO about quality of NTB sourcing, new or customized requirement of branches and helping them in providing solutions Collaborating with regional resources of POS, CMS, Trade and assets team to maximise revenue on the portfolio. Skills: Domain knowledge of business banking products and business Analytical skills with sales & customer management experience Good interpersonal skills and ability to work with cross functional teams Banking Product & Process Knowledge Planning and Organizing Skills Communication and presentation skills Knowledge of Competition & Current trends in financial Industry. Job Requirements Good understanding of business banking segment and products Prior work experience as a Team leader role in product/sales management of business banking products Good in communication, presentation and people management Understanding of regulatory guidelines, banking processes, tech/digital enablers Ability to read and understand data and derive insights Understanding of business banking customer life cycle Innovative and problem solving approach Ability to read consumer behavior and trends

Job Role Responsible for sourcing and identifying new business of Commercial Vehicles Loans /Term loans for the bank through focused CBRL Regular / Unbank locations across designated branch areas. Meeting individual customers to pitch in the product, conducting field visits. Prepare & collect loan documentations from customers, issuing authorities. Log in complete files with credit & resolve queries thereon for approvals. Assist customers/borrowers for documentation, servicing interests and repayment of dues. Assist customers for mortgage of collateral securities (land) in favor of bank. Collect PDD documents & update in bank system. Achieve the monthly volume and disbursement targets assigned. Manage existing dealer relationships & identify new channels for building business Supervise, motivate and guide sales team assigned and track their productivity & performance. Train & test sales team regularly on product knowledge and schemes. Share market feedback on product & schemes with Product Team in Head Office to develop customer specific product offerings. Help sales teams understand incentive schemes and dealer payout process. Publish daily performance reports & business dashboard to supervisors. Monitor approvals and disbursement TAT to remain competitive without compromising on companys norms & policies. Coordinate with operations, credit etc for necessary support & ensure loan disbursement within TAT. Identify bottlenecks / areas of development in the entire customer life cycle process and share insights with product desk. Look at efficacy of the products being deployed and work on improving the value proposition to the customers being targeted. Role will require travel to understand the insights of the regional process & structure. Post Graduate Diploma in Management. Excellent Interpersonal and People Management Skills. Strong Financial acumen. Stakeholder management & team handling skills. Innovative & Zeal to work on challenging assignments. P Job Role Job Requirements Job Role

JOB SUMMARY Product Department is a strategic function responsible for new product development and management. The position will be a middle management resource in the function and will be primarily responsible for ideation, filing and launch of New Products in line with the overall product strategy. This role also requires to lead the Product thinking, senior stakeholder management with end to end ownership of product filing and launch. The incumbent will beempowered to lead all strategic product conversations. There would be 1 or 2 ProductManagers who would report directly into this role. KEY RESPONSIBILITIES A. New Product Development and Launch End to End product design, filing and launch of New Products/Riders/Solutions etc. as per the approved product calendar. Ownership of the Cross Functional Alignment, closures and execution plan for launching new products Integrated thinking with the aim to optimize the product launch with cross functional collaboration (between Training, Marketing, distribution). Innovative mindset to help identify opportunities for new products /smart hacks in existing products. Work on secondary and primary research for identifying new opportunities and present ideas in high stake forums. B. Market Intelligence & Competition analysis Product benchmarking, Market Intelligence on Competition Product Strategies, Product Mix, Product & Category specific actions & thinking. C. People management & capability building Coachand mentor team of product managers for new Product development and newcategory thinking Key competencies/skills required Strong background on Insurance Products Innovation mindset and new category thinking Excellent Storyboarding and presentation skills. Sharp analytical orientation Understanding of Regulatory landscape Experience Minimum 8 years experience in product development and management Post Grad from a premiere B School Past experience of LI New Product development (min 4-5 Yrs), Distribution and/or Strategy exposure in life insurance companies.

DEPARTMENT APLVC, PCVC and Centralized Medical Team | Customer Service REPORTING POSITION AVP APLVC, PCVC and Centralized Medical Team WORK LOCATION Goregaon (East), Mumbai. Corporate office KEY RESPONSIBILITIES Weightage Directs, administers and controls the day to day operations and activities of process Provides leadership, support and guidance to team Ensures compliance to guidelines and procedures to provide high quality service and outstanding customer care. Participates in the development of area strategic plans, goals, and objectives Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent. Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development. Ensures a strong and robust communications process between all managers and staff within the area and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to support staff. Ensures all employees receive the appropriate training and education Ensures Staffing, planning, and people management Attends performance reviews with Sr Management. Close coordination with Project teams and IT on system enhancement, product launches and process improvements. Budget preparation for the process TOTAL 100% REQUIRED QUALIFICATION AND SKILLS Qualification: Graduate preferably B.Com Skills / experience required Graduates with preferably Insurance background/Voice - Customer service industry Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotational shifts Minimum 5 years experience as Operations manager in Banking/Insurance/BPO industry

Job Overview: The team leader is an entry level position for the management team. Team leaders have a strong knowledge of the core software, as well as a solid design and corporate branding experience to take ownership of work output and quality from their local Presentation Studio Team daily. As a part of the Presentation Studio management team, and the wider Oliver Wyman Group, the Team leader is a trusted advisor for colleagues with job-specific questions. Their focus is on coaching and developing their team members by providing relevant feedback and creating a positive and productive work environment. As part of their role, Team Leaders are also expected to work on presentation requests and help coordinate more complex client requests regularly. They also work effectively with global Presentation Studio management on staffing and personnel decisions and the performance management and goal setting for all team members. They must be able to demonstrate strong administrative skills and have an ability to plan staffing for several projects at once for Category 1 and 2 colleagues. A good understanding of Oliver Wyman specific and local/regional HC policies is important, and they should implement Presentation Studio processes consistently and contribute to their continued refinement. The Team Leader has a developing network of stakeholder relationships and consistently communicates in an engaging and professional manner. They understand their local office needs and environment and gather feedback on a regular basis. They have a developing understanding of the Creative Studios place in the overall business and act as both liaison and ambassador for the Creative Studio when discussing project and business needs. Team Leaders should be able to determine the individual strengths of the team members and further help develop their project ownership. They are responsible for delivering mid- and end-year reviews and goal setting for all team members. They should support the local team with mentoring and coaching to help them achieve their goals. Team Leaders are also the first point of contact for conflict resolution within the local team and with clients. Key responsibilities of the role include: Effectively communicate with stakeholders and Creative Studio colleagues to evaluate and prioritize requests. Discuss current projects with team members and assist them where necessary. Give advice to colleagues and clients in software, branding, layout and design. Actively work on Presentation Studio requests on a regular basis With the help and guidance of global Presentation Studio Management and HC to deliver the following core competencies: Performance management including mid and end-year reviews. Goal setting and coaching for local team. Local compensation recommendations. Manage time off, remote work and office policies while maintaining appropriate level of staffing. Be a first point of contact for conflict resolution within the local team and resolve or escalate any conflict with stakeholders accordingly. Understand and implement Presentation Studio processes and Oliver Wyman policies. Act as an ambassador for the Creative Studio with stakeholders across the firm. Have a growing network of stakeholder relationships (both internal and external), gather feedback on a regular basis and pass on relevant information to the Presentation Studio management. Facilitate a collaborative and creative work environment for the team Foster relationship between team members and ensure team building opportunities. Provide guidance, support, and feedback to team members. Recognize and reward outstanding performance. Address performance issues and implement improvement plans when necessary. Assist the team where necessary to solve client problems by translating requirements into appropriate solutions. Escalate issues that affect the performance of the team and effectively solve any problems to ensure the team can operate well. Promote Oliver Wyman culture, be an ambassador of the Oliver Wyman values and live them daily (role model), encouraging attendance of firm and department initiatives and events. Skills and Attributes: People management : Feedback, training & development Be able to provide constructive feedback, mentor, inspire growth and creativity, and encourage collaboration. Performance management Systematically manage performance, set annual objectives and deliver mid- and year end reviews. Leadership skills : Having and pursuing a vision for the team, leading through challenging times Communication and client service Have strong interpersonal skills to negotiate and build relationships with other teams and stakeholders. Be effective in conflict resolution. Have good communication skills to convey department goals to the Presentation Design team. Have developing presentation and public speaking skills to articulate best practices to stakeholders and team members. Understanding of business priorities and decision-making : Develop understanding of business priorities and how they translate in day-to-day decisions. Make sound decisions that are in line with the business needs. Problem-solving and implementation : Ability to think critically, analyze situations, and develop creative solutions. Create organizational and policy decisions that work for large groups Branding and design skills : Have strong knowledge of all Templates & Tools in the Presentation Studio, a solid understanding of the Oliver Wyman brand and a strong foundation of presentation design skills. Technical skills : Expert knowledge of MS Office as well as OW PPT tools and Presentation Studio toolkit and other business relevant software (Flourish, Datawrapper, Figma) Institutional knowledge and networking: Have a deep understanding of the organization and capabilities of the entire department and the relevant work processes and tools (workflow, i2, etc.) Have a good understanding of the structure and purpose of the company and build up a network of go-to contacts. Innovation and industry trends : Have a keen eye and curiosity for emerging industry trends to keep ahead of the curve.

1) Strategy and Development - Contribute to the creation and implementation of best practice logistics vision, strategy, policies, processes and procedures to aid and improve operational performance 2) General and Task Management Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers 3) Negotiate rates and contracts with transportation and logistics providers 4) People Management Manage, coach and develop a high performing team that meets agreedobjectives and delivers best practice results, added value and continuous improvements