1210 People Management Jobs - Page 47

Role & responsibilities & : Manage project profitability and returns through effective Asset Management. Drive Annual Operating Plan (AOP) planning and implementation. Ensure alignment with the approved Business Plan (BP). : Identify, evaluate, and mitigate risks during Pre-Construction and Under-Construction stages. Proactively address critical risks and propose solutions. : Define team objectives aligned with AOP targets. Conduct performance reviews, appraisals, and team-building activities. Foster professional growth and engagement. & : Recommend process improvements for enhanced productivity and efficiency. Ensure compliance with company guidelines and timelines. Lead process optimization initiatives. : Develop strategies to enhance NPS and customer satisfaction. Collaborate with Sales & Marketing to address customer needs. : Pursue self-development and facilitate team skill-building.

Role Objective Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company. Essential Duties and Responsibilities: Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures. Manages people and drives retention Analysis data to identify process gaps, prepare reports Performance management First level of escalation Work in all shifts on a rotational basis Need to be cost efficient with regards to processes, resource utilization and overall constant cost management Must operate utilizing aggressive operating metrics. Qualifications: 6-7 Years of overall RCM experience & 2+ Years in People Mangement Graduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma, Regular MBA, MCA B.Tech Freshers') Good analytical skills and proficiency with MS Word, Excel and Powerpoint (Typing speed of 30 WPM) Good communication Skills (both written & verbal) Skill Set: Candidate should be good in Denial Management Ability to interact positively with team members, peer group and seniors. Subject matter expert in AR follow up Demonstrated ability to exceed performance targets Ability to effectively prioritize individual and team responsibilities Communicates well in front of groups, both large and small.

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 16LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

We are looking for a highly skilled Group Manager with deep expertise in Property & Casualty Insurance operations, specifically in Chat/Back Office processes. This is a leadership opportunity for someone who thrives in dynamic environments, has a passion for process excellence, and has a proven record of managing large teams and driving KPIs. Your Future Employer - A leading multinational organization known for delivering customer-focused insurance solutions and operational excellence. Responsibilities - Manage day-to-day operations of a team of 80-100 employees in chat/back office P&C insurance processes. Lead and mentor a group of Assistant/Deputy Managers. Ensure delivery of SLAs, drive team performance, manage KPIs, absenteeism, and attrition. Handle escalations, conduct reviews with clients, and manage operational performance. Collaborate with HR, quality, and training functions to enhance process outcomes. Drive process transformation and improvement initiatives. Manage hiring needs and capacity planning. Be comfortable working in 24x7 rotational shifts. Requirements - Minimum 4 years of experience in general insurance or chat process. Experience in handling operations with 70+ employees. External certification in P&C/General Insurance is a plus. Strong leadership and stakeholder management skills. Excellent communication, problem-solving, and people management skills. Graduate degree is a must. What is in it for you - Opportunity to lead a large operations team in a high-growth environment. Engage with global stakeholders and gain cross-functional exposure. Be at the forefront of process transformation in the insurance domain. Reach us: If you think this role aligns with your career aspirations, kindly write to me at vasu.joshi@crescendogroup.in with your updated CV for a confidential discussion. Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Keywords: Operations Manager Jobs, P&C Insurance, Chat Process, Back Office Insurance, General Insurance Careers, Insurance Process Management, Insurance Team Leader Jobs, Pune Jobs, Insurance Escalation Handling, BPO, BPM, US Process, US Insurance.

In summary, you will need to: 4+ years of team leading or people management experience Experience in full software development lifecycle Good communication, and co-ordination skills with stakeholders Must have a focus on ensuring solutions built are of high quality, modular and with high performance. Must have strong analytical skills and experienced in investigating and tracing root causes for issues raised. Experience of managing Agile teams Ideally you have been a successful developer previously and have experience with C# .NET and or Python and FrontEnd technologies such as React. Proven experience with applications running on Kubernetes clusters, utilizing RESTful APIs in Microsoft Azure. Strong understanding of cloud-native architectures and containerized applications. Excellent English communication skills Experience in fostering inclusive and highly effective teams. Experience with people management is required such as drivingYour tasks Leadership and Development Provide coaching, feedback, transparency and regular 1:1s to support team growth and career development. Identify and implement areas for improvement to elevate team performance. Be part of the engineering management group, driving engineering culture.Strategic Direction: Define success for the teams, aligning their goals with organizational objectives. Partner with other leaders and team members to lead the process for annual and quarterly planning and support the company strategyCollaboration: Build strong relationships with peers, stakeholders, and cross-functional teams.Operational Excellence: Oversee sprint planning, resource allocation, and project management. Address technical debt and blockers to maintain reliability and system health

Key Responsibilities: Lead recruitment planning and delivery aligned with business needs, timelines, and budgets. Manage backend hiring tools and processes for efficiency and scalability. Drive hiring strategy execution at site level with a focus on business-as-usual and peak hiring cycles. Own dashboards, data reporting, and analytics to support performance tracking and hiring strategy. Collaborate cross-functionally with HR, business units, and hiring managers. Provide actionable insights through hiring analytics and reports to improve sourcing and hiring efficiency. Preferred candidate profile : Education: Graduation (Mandatory) Work Experience: 10- 15 years in recruitment operations, hiring strategy, and team management Proven hands-on experience in advanced Excel, recruitment automation, macros, and dashboard creation Experience in high-volume or seasonal hiring is highly preferred Technical Skills: Advanced Excel, Power BI, PowerPoint, Google Sheets, ATS/HRMS Interested candidate please drop in your CV to Kruthika.m@247.ai

Role Responsibilities Ensure food safety, quality and accuracy while maintaining Service With Speed (SWS) goals. Ensure all employees are well presented and in uniform. Conduct Product Tasting Drive before operations begin to ensure taste and quality are as per standards. Ensure team adheres to the assigned scripts while interacting with customers. Readiness of peak periods. Owns restaurants projections & forecasting for the shifts. Conduct daily review meeting before opening to brief team members about targets, wastages from day before, any issues, etc. Ensures clean & safe work environment for team & Customers. Owner of Preventive Maintenance Schedule & ENCON (Energy Conservation). Training and motivating team members. Owns Inventory Management. Team Members recognition and motivation efforts. Manage store petty cash and send bills to finance team. Provide on-going feedback to team members. Desired Candidate Profile Enthusiasm and willingness to learn. Team player. Commitment to customer satisfaction. Have a strong work ethic Age 23-30 Education Graduate (any stream) or 3 yrs Degree / Diploma in Hotel Management Experience Minimum 1 year of relevant experience Industry Preference F&B / Retails / QSR

Position: QA Lead Experience: 5+ years Location: Bangalore Shift: Night Shift Employment Type: Full-Time Industry: Gaming / IT Services Function: Quality Assurance / Game Testing Role & responsibilities Supervise and lead a team of QA testers, assigning tasks, setting deadlines, and tracking progress. Build and maintain strong relationships with clients, acting as a trusted QA partner and point of contact. Handle people management tasks, including onboarding, training, mentoring, and performance evaluations. Collaborate with Product and Delivery Teams by reviewing game requirements and offering QA-focused feedback. Continuously monitor and optimize testing strategies by analyzing team productivity and refining test plans. Coordinate with QA Managers to estimate testing effort and ensure test cycles are completed on schedule. Coach and mentor team members to help them grow professionally and enhance testing standards. Prepare regular QA reports and documentation as per internal and client requirements. Preferred candidate profile 5+ years of experience in QA , including at least 1 - 2 years in a leadership or supervisory role . Strong understanding of game testing , test life cycle, and defect tracking. Proven expertise in test planning , test case management, and process optimization. Familiarity with bug tracking tools such as JIRA , Bugzilla , or similar platforms. Experience working in Agile/Scrum environments with cross-functional teams. Exceptional communication, coordination, and client management skills. Strong organizational skills with a keen eye for productivity and quality metrics . Ability to mentor junior QA professionals and foster a high-performance team culture. Passion for gaming and a deep understanding of game mechanics and QA challenges Interested candidates are requested to share their updated CV at below email: vijay.john@side.inc

Role: Manage and grow a strategic accounts. You will be responsible for directing the organic growth strategy across a strategic account portfolio, including vision setting, annual account planning, identification of key growth opportunities, proactive client value creation and overall financial health of accounts within your portfolio. The Client Partner will be responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. The goal is to make the client successful and committed to Wipro's long term through a trusted advisor relationship. DO: - At least 15+ years of experience in selling IT Services in Tier-1 or Tier-2 competitive organizations. - Strong knowledge of global delivery model (GDM) and methodologies. Should be familiar with cross selling various service lines for customers - Ability to present and interact at all levels, and have consultative sales capability. - Ability to work and collaborate across other teams in various service lines and anchor together for the account. - Exposure to delivery, sales or pre-sales roles will be required - Should have managed a multi-million USD account, across various geos. - Strong Account Management - building and managing client relationships at the all levels. - Carry targets on revenue, bookings and OM. - Get involved in resolving any people management issue within Wipro teams - Generating leads by interacting with the customers in various lines of business to expand our footprint. - Presenting and publishing the proposals (proactive ones as well as responses to RFP/RFIs) - Interacting with Procurement and Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices and payments. - Work closely with senior customer team (CIO, VPs and Directors) to suggest, advice, evaluate, and prime business growth

about the role The core function is developing a content strategy based on business objectives. The role encompasses overseeing content requirements and creating content deliverables across various practice and product teams in Searce. key responsibilities Online Promotion using social media Build a community around our online assets Use SEO to increase the reach of our online collateral including our website Set-up a CRM system to track prospects and growing online networks Identify potential strategic partners Enhance our online Brand YouTube Channel creation and marketing of exclusive content Devising strategies to drive online traffic to the company website Build engagement best practices by introducing interesting content/write-ups in accordance with the brand values and objectives Strong writing skills - should generate continuous content for our blogs, websites, and other online content, marketing collateral including brochures & PPTs Strong online network with the ability to nurture an online community Should be able to independently use page-layout and image-editing programs An excellent understanding of Conversion Rate Optimization (CRO) for websites and landing pages Experience of conceptualizing and working on online communication tools like websites, microsites, internal portals, share points, web analytics tools and reporting metrics, networking tools like discussion boards, blogs etc. Familiar with Social Media marketing using Twitter, YouTube, Facebook, LinkedIn, Blogs Google Adwords/Analytics certification will be an added advantage preferred qualifications MBA (preferably from a premier School) - Having said that, please note that degrees don't matter, your passion and intelligence does! 3-8 years of experience in Mass Communication, Creative disciplines & Advertising Excellent people management skills Experience in managing and grooming fresh talent The position will be based at Pune, US experience preferred

By joining the engineering team, you get to work first-hand with the latest web and mobile technologies and solve the challenges of scale, performance, security, and cost optimization Our goal is to build the best SaaS platform for sales execution in the industry and what better place than LeadSquared for an exciting career The Role LeadSquared platform and product suite are 100% on the cloud and currently all on AWS The product suite comprises of a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts The role involves leading the mission-critical responsibility of ensuring that all our online services are available, reliable, secure, performant, and running at optimal costs We firmly believe in a code and automation-driven approach to Site Reliability Responsibilities: Taking ownership of release management with effective build and deployment processes by collaborating with development teams Infrastructure and configuration management of production systems Be a stakeholder in product scoping, performance enhancement, cost optimization, and architecture discussions with the Engineering leaders Automate DevOps functions and full control of source code repository management with continuous integration Strong understanding of Product functionality, customers use cases, and architecture Prioritize and meet the SLA for incidents and service management; also, to ensure that projects are managed and delivered on time and quality Recommend new technologies and tools that will automate manual tasks, better observability, and faster troubleshooting Need to make sure the team adheres to compliance and company policies with regular audits Motivating, empowering, and improving the team s technical skills Requirements: 13+ years experience in building, deploying and scaling software applications on AWS cloud (Preferably in SaaS) Deep understanding of observability and cost optimization of all major AWS services - EC2, RDS, Elasticsearch, Redis, SQS, API Gateway, Lambda, etc AWS certification is a plus Experience in building tools for deployment automation and observability response management for AWS resources NET, Python, and CFTs or Terraform are preferred Operational experience in deploying, operating, scaling, and troubleshooting large-scale production systems on the cloud Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other DevOps and engineering teams Function well in a fast-paced, rapidly changing environment 5+ years experience in people management Why Should You Apply Fast-paced environment Accelerated Growth & Rewards Easily approachable management Work with the best minds and industry leaders Flexible work timings Interested If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared

Job Description: We are looking for a highly motivated and experienced Operation Manager to oversee the inbound process in our BPO operations. The role requires ensuring smooth daily operations, driving performance excellence, and achieving organizational goals. The ideal candidate will have a proven track record of managing inbound customer service teams, optimizing processes, and delivering exceptional results Key Responsibilities: Oversee the day-to-day operations of the inbound process and ensure adherence to service level agreements (SLAs). Monitor and analyze key performance indicators (KPIs) to ensure targets are met or exceeded. Lead, mentor, and motivate teams to deliver high-quality customer service. Develop and implement strategies to improve operational efficiency and customer satisfaction. Collaborate with stakeholders to address challenges and drive continuous improvement. Manage workforce planning, scheduling, and resource allocation. Handle escalations and ensure timely resolution of customer issues. Prepare and present operational reports to senior management. Key Skills and Qualifications: Bachelors degree in Business Administration or a related field. Minimum of 5+ years of experience in managing Travel processes in the BPO industry. Strong leadership, organizational, and decision-making skills. Excellent analytical and problem-solving abilities. Proficiency in data analysis and reporting tools. Strong communication and interpersonal skills. Why Join Us? Competitive salary and benefits. Opportunity to work with a dynamic and growth-focused team. A chance to make a significant impact in a fast-paced environment. This is an excellent opportunity for a results-oriented professional to advance their career in the BPO industry. Location-Gurgaon Salary Negotiable - As per current or last CTC Work from Office Interested can share your cv at vinay.r@Ienergizer.com , on whatsapp 9910155221

Designation- Operations Manager Location: Gurugram Sector- 32 Shift: US Shift Work From Office One side cab Immediate Joiners only. Interested folks can share their CV Hkaur2@advatix.com Call- 8448778081 Job Summary An Operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while meeting customer/Client expectations in terms of cost-effectiveness ,Growth and Development. Major Areas of Performance 1. Team Leadership and People Management Lead, motivate, and manage a team of supervisors, team leaders, and front-line agents to ensure operational goals and KPIs are met. Ensure proper staffing levels through effective resource planning, recruitment, and retention strategies. Provide regular coaching, feedback, and performance evaluations to direct reports. Foster a positive and collaborative work environment, maintaining high levels of team morale and engagement. Manage and resolve any HR issues such as performance problems, disciplinary actions, and employee relations matters. 2. Client and Stakeholder Management Act as the primary point of contact for clients, managing relationships and ensuring alignment on service expectations, SLAs, and project milestones. Conduct regular client meetings to review performance, address issues, and ensure continuous improvement in service delivery. Provide strategic input into client proposals, new projects, and scope changes, collaborating with account management teams to secure client satisfaction. Ensure all contractual obligations are met, including quality standards, SLAs, and KPIs. 3. Operational Excellence and Process Improvement Oversee daily operations, ensuring that processes are streamlined and that tasks are completed in an efficient, accurate, and timely manner. Identify and implement process improvements to increase operational efficiency, reduce costs, and enhance service quality. Lead root cause analysis for operational inefficiencies or service disruptions and implement corrective actions. Ensure consistent adherence to company policies, industry regulations, and best practices. 4 . Performance Management and Reporting Establish, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs) for individual teams and operations as a whole. Analyze operational data to identify trends, areas for improvement, and opportunities for innovation. Prepare and present regular reports to senior management on operational performance, including financial performance, productivity, quality metrics, and client satisfaction. Take ownership of action plans for underperforming areas and track progress. 5. Quality Assurance and Compliance Ensure adherence to quality standards across all operations, conducting regular audits, reviews, and feedback sessions. Oversee the development and implementation of quality assurance frameworks to ensure high standards of service delivery. Ensure compliance with all relevant regulatory requirements, data protection laws (e.g., GDPR), and client-specific guidelines. Drive a culture of continuous improvement through regular quality assessments, training programs, and corrective actions. 6 . Budgeting and Financial Oversight Assist in budget planning and manage operational costs to ensure profitability and efficiency. Monitor and control expenses to stay within budgetary limits, ensuring cost-effective service delivery. Identify opportunities for cost-saving initiatives without compromising quality or client satisfaction. 7. Technology and Tools Optimization Work closely with IT and technical teams to leverage technology for process automation and improved productivity. Ensure the team is trained in the use of operational tools, CRM systems, and other relevant technology to drive efficiency. Stay abreast of emerging technologies and trends in BPO operations and apply them where applicable. Qualification Requirements: Bachelor's degree in Business Administration, Operations Management, or related field (Master's degree or MBA preferred). Experience: 8+ years of experience in BPO operations/Staff Augmentation with at least 4 years in a managerial or leadership role. Proven track record in managing and scaling BPO operations, with a strong understanding of the specific challenges and opportunities in the industry. Experience in client-facing roles, managing client relationships, and delivering customer service excellence. Familiarity with contact center technologies, CRM systems, and performance management tools. Skills: 1.Strong leadership, team management, and interpersonal skills. 2.Excellent communication and presentation skills (written and verbal). 3.Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions. 4.Experience with performance management, process optimization, and continuous improvement methodologies (e.g., Lean, Six Sigma). 5.Sound financial acumen, including budgeting, forecasting, and cost control. 6.Knowledge of relevant industry regulations and compliance standards. 7.Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment. Core Competencies: 1 Leadership & Motivation: Ability to inspire, lead, and build high-performing teams. 2.Client Management: Proven ability to develop and maintain strong client relationships. 3.Operational Strategy: Ability to develop and implement effective strategies to optimize operations. 4.Quality Focus: Strong commitment to maintaining high-quality standards and improving service delivery. 5.Data-Driven Decision Making: Ability to analyze data and make informed decisions to enhance performance. 6.Adaptability & Problem Solving: Comfortable working in dynamic environments and solving complex operational challenges. Work Environment & Conditions: This is an office-based role Flexible working hours may be required to accommodate clients in different time zones. Occasional travel may be required for client meetings, operational audits, or training.

Note - Only candidates with experience corporate HR function from NBFC, Microfinance, Loan Business experience are requested to apply. We are looking for Immediate joiners with 30 days or less notice period. Role & responsibilities The incumbent should have experience in Talent acquisition in a complete HRBP role with organizations catering to NBFC, micro finance and Small Finance Banks; Prior experience in Head hunting, People management, Leadership Hiring, on boarding and exit management is mandatory. Compliance, Training & Development, Organizational development functions experience is desired but not mandatory. We are a NBFC who specialise in lending for small and medium enterprises with a robust workforce who rate us as an employer of choice. Preferred candidate profile Minimum 9+ years of overall experience in TA & Talent Management function for a high-volume sales-oriented organization in BFSI Segment. The role requires someone who is adept at strategy as well as hands on approach. The role shall require an individual who has experience in headhunting very senior roles up to C-Suite. Prior experience in market mapping and good understanding of the various roles in financial domain will be an advantage. Perks and benefits CTC and perks shall not be a constraint for the deserving candidate.

Job Description: Zonal Manager Mission: The purpose of the Zonal Manager role is to be the face of the organization in the region for driving sales growth, profitability, and operational excellence. The person in this role will be responsible for building and maintaining strong relationships with key customers, partners, and stakeholders, while also developing and executing the regional business strategy, building and leading a high-performing sales and operations team to achieve organization overall objectives. Business Management 1. Gather data on current market trends, potential growth areas, and competitor analysis. Outline the annual objectives for sales, customer footfall, ticket size and profitability. Set goals for each branch within the zone. 2. Plan and oversee the execution of all sales planning and promotional activities to boost brand presence and achieve sales targets. 3. Allocate resources and budget in alignment with strategic priorities. 4. Identify areas within the zone and explore opportunities for business expansion. Analyze sales data and market feedback to refine strategies. 5. Plan and execute customer acquisition drives through outreach and marketing initiatives. Create targeted marketing campaigns based on customer demographics and needs analysis. Collaborate with the marketing team to design BTL activities. 6. Organize and participate outreach activities and trade events to increase brand visibility.the Operational Excellence: 1. Regularly review, audit and optimize laboratory operations, logistics, and customer service processes. 2. Implement quality control measures that comply with standards and regulations. 3. Regularly evaluate customer feedback to identify new services or improvements. Customer Management 1. Schedule regular visits and meetings with key stakeholders such as doctors, corporate clients, and institutes. 2. Use Sales software tool to manage and record all customer interactions and important information. 3. Develop retention strategies focusing on exceptional service and customer engagement. Develop and implement personalized relationship management strategies for KOLs to maintain and enhance customer engagement. 4. Manage partnerships, including onboarding new partners and maintaining fruitful ongoing relationships. People Management 1. Conduct regular team meetings to discuss goals, ongoing activities, and issues. 2. Set individual performance targets aligned with the zones objectives. 3. Implement a continuous training program with HR team that addresses both skill enhancement and motivational needs. 4. Monitor team performance through key performance indicators (KPIs) related to sales, customer service, and operational efficiency. Provide regular feedback and conduct annual performance reviews. 5. Recognize and reward high performance and initiate improvement plans where necessary. Financial Management: 1. Oversee the management of zone finances, including budgeting, spending, and reporting. 2. Regularly review financial reports to ensure profitability and manage EBITDA.

The IT Resource Lead is responsible for supporting resource allocation, workforce planning, and operational management for Development and QA teams. This role ensures that resources are effectively assigned to projects, balancing skills, availability, and business priorities. The IT Resource Lead will collaborate with project managers, and Platform directors to track resource utilization, forecast demand, and support the professional development of IT team members Assist in resource allocation and planning , ensuring alignment of IT professionals to projects based on skill sets, project needs, and timelines. Work closely with Project Managers, Dev Managers, QA mangers, BA managers to track and adjust resource assignments as project priorities evolve. Serve as the primary point of contact for resource-related issues and conflicts Monitor and support team development, helping identify skill gaps and coordinating training or upskilling opportunities. Provide regular reports on resource utilization, availability, and project alignment. Analyze resource allocation trends and recommend improvements to enhance productivity and efficiency. Other duties as assigned. EDUCATION/CERTIFICATIONS (MUST NOTE REQUIRED OR PREFERRED) Bachelors degree in engineering or computer science or MCA PMP Certification is a 'plus' TECHNICAL/SOFT SKILLS (MUST NOTE REQUIRED OR PREFERRED) Microsoft Office skills (Project, SharePoint, OneNote) Thorough understanding of IT application lifecycle and methods; Waterfall and Agile. Strong verbal and written communication skills, ability to create effective documents and review them with key project stakeholders and multiple levels of the organization Effective organization and time management skills. Strong attention to detail EXPERIENCE (MUST NOTE REQUIRED OR PREFERRED) 5-8 years of Resource Management, and people management experience Proven experience in managing IT teams and resources in a dynamic environment. Previous experience working in a large organization, professional services firm or CPA firm Ability to work effectively under pressure and handle multiple priorities. Detail-oriented with strong organizational skills.

Key Deliverables: Grow and manage merchant network through targeted acquisition and service Ensure brand visibility and drive participation in BTL events Lead a team of BDEs/RTLs ensuring 100% staffing and performance improvement Track ROI and ensure payout and NOC closure for frontline teams Role Responsibilities: Conduct market visits to meet merchants and resolve escalations Facilitate hiring, onboarding, and coaching of sales teams Monitor KPIs and drive team engagement through incentives Share competition insights and execution quality with leadership

Key Deliverables: Grow and manage merchant network through targeted acquisition and service Ensure brand visibility and drive participation in BTL events Lead a team of BDEs/RTLs ensuring 100% staffing and performance improvement Track ROI and ensure payout and NOC closure for frontline teams Role Responsibilities: Conduct market visits to meet merchants and resolve escalations Facilitate hiring, onboarding, and coaching of sales teams Monitor KPIs and drive team engagement through incentives Share competition insights and execution quality with leadership

Key Deliverables: Grow and manage merchant network through targeted acquisition and service Ensure brand visibility and drive participation in BTL events Lead a team of BDEs/RTLs ensuring 100% staffing and performance improvement Track ROI and ensure payout and NOC closure for frontline teams Role Responsibilities: Conduct market visits to meet merchants and resolve escalations Facilitate hiring, onboarding, and coaching of sales teams Monitor KPIs and drive team engagement through incentives Share competition insights and execution quality with leadership

Key Deliverables: Grow and manage merchant network through targeted acquisition and service Ensure brand visibility and drive participation in BTL events Lead a team of BDEs/RTLs ensuring 100% staffing and performance improvement Track ROI and ensure payout and NOC closure for frontline teams Role Responsibilities: Conduct market visits to meet merchants and resolve escalations Facilitate hiring, onboarding, and coaching of sales teams Monitor KPIs and drive team engagement through incentives Share competition insights and execution quality with leadership

Meet and Develop relationship with Placement Officers of Educational Institutes Plan and conduct interactive workshops/seminars at colleges and universities Understand and use the organization's Learning Management System. Required Candidate profile Develop creative, informative, and engaging workshop content. Build lasting relationships with students, faculty members, and industry professionals. Ensuring the Monthly and Annual Targets are met

Overview: Cvent India is looking for an achiever whose responsibility will be to manage our Recruitment function for Client Services. The role is a people manager role that's based out of our Gurgaon office and will be accountable and responsible for all aspects of talent acquisition. The role requires hands-on experience, leadership skills, operations maturity, the ability to manage teams, stakeholders and executives. Our ideal candidate would need to have relevant and hands-on experience of 10-13 years, including at least 4-5 years as a People Manager. The role is a position of elevated responsibility, which is primarily responsible for recruitment and talent acquisition and the successful candidate will be responsible for coordinating the full life cycle of hiring and delivering on the hiring numbers allocated to them. Work Hours: 12:00 pm IST - 9:00 pm IST What You Will Be Doing: End to end recruiting ownership & accountability frontline/lateral (volume hiring) Designs, develops and maintains the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps) Drives the recruiting team to achieve targets Strategize and run campus hiring programs Conduct Market and competitor mapping Experience in market and competitive mapping Ability to advise the recruitment team and business on recruitment, channel and branding best practices and interview techniques Designs the selection matrix for choosing the optimum recruitment channel and recruitment source Plan and coordinate mass recruiting events, e.g., campus hiring, recruiting drives Build quality relationships with internal customers and external recruitment agencies Monitor and constantly reduce the costs of the recruitment process Set the social media communication strategy for different job profiles and functions in the organization Conduct job interviews for managerial job positions (or key jobs in the organization) Keep track of recruiting metrics (e.g., time-to-hire and cost-per-hire) Implement new sourcing methods (e.g., social recruiting and Boolean searches) Research and choose job advertising options Coordinate with department managers to forecast future hiring needs Participate in job fairs, campus & career events Build professional network through relationships with HR professionals, colleges, and other partners Work on enriching candidate experience Heres What You Need: Bachelor's/Master's Degree and professional experience in a similar industry is essential Overall 10+ years of experience and 4-5 years of People Management experience Good knowledge of candidate sourcing methods Experience using online recruiting sources for job postings and resume sourcing (Monster, Naukri, LinkedIn, other social and non-social channels) Excellent written and verbal communication skills Excellent understanding of recruitment processes Proficiency in using applicant tracking systems (ATS) Proficiency with MS Office (Outlook, Word, Excel) Understanding of Employer branding strategies Critical thinker and problem-solving skills Good interpersonal, presentation and interaction skills Team player Good time management skills Should be flexible to work on weekends and stretched hours

An excellent opportunity for a seasoned operation professional to lead and manage high-performing teams in motor insurance claims. This role offers exposure to end-to-end claims operations, client interactions, and team leadership in a process excellence-driven environment. Your Future Employer - A leading global business process management company serving clients across industries like Insurance, Banking, Travel, Healthcare, and more. With a strong focus on innovation, analytics, and digital transformation, the organization enables businesses to achieve superior operational outcomes and efficiency. Responsibilities - Managing day-to-day operations and driving performance improvements across functions. Overseeing the motor bodily injury claims process with a focus on compliance and timely resolution. Leading and mentoring a team to foster engagement and accountability. Collaborating with legal and external stakeholders on complex claims. Monitoring KPIs, identifying process gaps, and driving continuous improvement initiatives. Ensuring compliance with industry regulations and internal controls. Driving automation initiatives and contributing to digital transformation efforts. Requirements - Graduate degree in Business Administration, Insurance, or a related field. Strong experience in operations management, especially in the insurance sector. Proven track record in managing motor insurance claims and leading large teams. Excellent communication, analytical, and stakeholder management skills. Familiarity with claims systems, risk assessment methodologies, and process optimization tools. What is in it for you - Opportunity to drive operational excellence and team performance. Exposure to global best practices in insurance operations. Be a key contributor to digital transformation and strategic projects. Reach us: If you think this role aligns with your career goals, please email your updated resume to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to enabling job seekers and employers with an engaging and professional recruitment experience. Crescendo Global does not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, or any other protected status. Note: Due to the volume of applications we receive, we may only respond to shortlisted candidates. Thank you for your understanding. Scam Alert: Beware of fraudulent job offers in the name of Crescendo Global. We do not charge fees or request purchases. All valid opportunities are listed at www.crescendo-global.com. Profile Keywords - Deputy Manager Jobs, Operations Jobs, Insurance Claims Jobs, Motor Insurance, Claims Management, SLA Management, Team Leadership, Client Management, Operations Excellence, BPM Jobs, Insurance Operations, Claims Processing.

Overview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don't have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: Cvent India is looking for an achiever whose responsibility will be to manage our Recruitment function for Client Services. The role is a people manager role that's based out of our Gurgaon office and will be accountable and responsible for all aspects of talent acquisition. The role requires hands-on experience, leadership skills, operations maturity, the ability to manage teams, stakeholders and executives. Our ideal candidate would need to have relevant and hands-on experience of 10-13 years, including at least 4-5 years as a People Manager. The role is a position of elevated responsibility, which is primarily responsible for recruitment and talent acquisition and the successful candidate will be responsible for coordinating the full life cycle of hiring and delivering on the hiring numbers allocated to them. Work Hours: 12:00 pm IST - 9:00 pm IST What You Will Be Doing: End to end recruiting ownership accountability frontline/ lateral (volume hiring) Designs develop and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps) Drives the recruiting team to achieve targets Strategize and run campus hiring program Conduct Market and competitor mapping Experience in the market and competitive mapping Ability to advise the recruitment team and business on recruitment, channel and branding best practices and interview techniques Designs the selection matrix for choosing the optimum recruitment channel and recruitment source Plan and coordinate mass recruiting events, for instance, campus hiring, recruiting drives, etc Build a quality relationship with the internal customers and external recruitment agencies Monitors and constantly reduces the costs of the recruitment process Sets the social media communication strategy for different job profiles and functions in the organization Conducts job interviews for the managerial job positions (or key jobs in the organization) Keep track of recruiting metrics (e.g. time-to-hire and cost-per-hire) Implement new sourcing methods (e.g. social recruiting and Boolean searches) Research and choose job advertising options Coordinate with department managers to forecast future hiring needs Participate in job fairs, campus career events Build professional network through relationships with HR professionals, colleges and other partners Work on enriching candidates experience Heres What You Need: Bachelor's/Masters Degree and professional experience in a similar industry is essential Overall 10+ years of experience and 4-5 years of People Management experience Good knowledge of candidates sourcing methods Experience using online recruiting sources for job postings and resume sourcing (Monster, Naukri, LinkedIn, other social and non-social channels) Excellent written and verbal communication skills Excellent understanding of recruitment processes Proficiency in using applicant tracking systems (ATS) Proficiency with MS Office (Outlook, Word, Excel) Understanding of Employer branding strategies Critical thinker and problem-solving skills Good interpersonal, presentation and interaction skills Team player Good time management skills Should be flexible to work on weekends and stretched hours

Role Description The Team Leader will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in their absence and share best practices with the team. What well offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Review client account opening documentation as per regulatory and internal policies. To ensure accuracy of data entered into the Private Banking system as well as the information in the Account Opening Documents. Perform simple / complex static amendments in core banking systems. Perform data input and authorize the records in core banking systems for simple changes from, Signature, address and contact number change, passport update, hold mail update, on-line banking to complex changes i.e., Update investment risk rating, structure changes and all other changes in the client account after account opening. Conduct client due diligence searches on the clients via external and internal internet searches. Perform signature verification and update client records in core banking systems. Liaise with KYC / AML team for any queries related to CDD searches and due diligence. Handle data cleansing projects by reviewing various client documents and the data in the core banking systems. Support project team on all data migration projects. Bringing controls and efficiencies in existing process. Face off to onshore, FO, auditors and various stakeholders in all process related queries. Your skills and experience German Language B1/B2 level is must for this role. Good communication and strong people management skills Minimum 10+ years of experience in client on-boarding / Static data amendments in any Private Banking and should have managed a team size of at least 15 people. Hands on experience in reviewing client on-boarding documentation. Willing to work in Multiple/ rotational Shifts. How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.