1114 People Management Jobs - Page 18

As a Store Manager in the Manufacturing industry, your primary purpose is to effectively manage the store inventory and materials to meet the plant's requirements while maintaining optimum inventory levels and minimizing costs in alignment with RIL policies, statutory compliances, and approved budgets. Your key responsibilities and accountabilities include: - Ensuring adherence to policies, processes, and procedures for inventory management - Conducting store inventory analysis and maintaining correct inventory materials - Collaborating with central inventory teams to optimize inventory control techniques - Coordinating with the purchase department for updating purchase requisitions and orders - Overseeing compliance with statutory and regulatory requirements related to materials management - Participating in management audit reviews and implementing corrective actions - Contributing insights for operational-level manpower planning and guiding team members - Establishing good inter-departmental relationships with a customer-oriented mindset Success in this role will be measured by metrics such as turnaround time of receipt creation, demand to issue ratio, issue to delivery cycle time, adherence to safety compliances, and zero safety incidents. Key interactions essential for executing the role include internal departments such as Production, Engineering & Maintenance, Material, Warehouse, and external entities like Vendors, Customers, and Transporters. To excel in this role, you should have a Bachelor's degree in Engineering or Technology (Mechanical/Electrical/Chemical) with 2-9 years of experience in supply management. Functional competencies required include knowledge of Supply Chain Management, familiarity with Petrochemical/refinery Equipment's, understanding of Standard Maintenance Practices & Reliability, and experience of handling large teams. Feeder roles leading to this position include Store Executive, with possible next role movements to Stores/Inventory Lead. If you are looking for a challenging role that involves effective inventory management, compliance adherence, and team leadership, this Store Manager position in Manufacturing could be the next step in your career.,

As an Engineering Manager/Team Leader, you will be responsible for leading and managing a small team of 5-10 engineers in the design of cost-effective cutting-edge electronic industrial products such as touch panel HMIs and PLCs. Your role will involve taking ownership of design activities from concept to production-ready prototype, encompassing hardware, firmware/software, and mechanical designs. To excel in this role, you should possess a Bachelor's/Master's Degree in Electrical/Electronics/Computer Engineering and have a minimum of 5+ years of experience, including product design and supervising. You should have hands-on experience in hardware/software/firmware development, project management, and people management. Experience with microcontroller-based designs, Free scale ColdFire processor, CodeWarrior tools, open-source tools, and RTOS will be beneficial. Additionally, experience with TouchPanel HMIs and PLCs design is a plus. This position is based in Bangalore. If you meet the qualifications and are excited about this opportunity, please apply by emailing your resume as a Word document attachment to job1@avg.net with the job title "Mechanical Engineer" in the subject line.,

As the successful candidate, you will be responsible for ensuring smooth and seamless 24x7 Global IT Infrastructure Operations with a focus on excellent ITIL Incident/Change/Service Request/Problem Management. Your key areas of responsibility will include providing excellent people management to direct reports based in Pune, proactive capacity management, and driving continuous improvement efforts by identifying areas of inefficiency and promoting more efficient support practices. You will work closely with CLSA regional IT teams, Global Markets Technology software development, Platform Engineering, End-User Services, Service Management, and Q/A Teams as required. Your role will involve ensuring excellent Global server operations, strict adherence to Build, Deploy, and patch standards, as well as providing technical leadership to applications, database, storage, and other platform Operations groups. Additionally, you will be accountable for the change-the-bank and run-the-bank activities for the Platform, serving as the escalation management point and single point of contact for Infrastructure Ops. Your responsibilities will also include maintaining an excellent, fast, and responsive service to other teams, ensuring cost-effective infrastructure operations that are right-sized according to demand, and owning the global infrastructure estate as the gatekeeper. To be successful in this role, you should have experience working in Infrastructure support systems support, preferably in a bulge bracket investment bank. You should possess production support experience with strong problem-solving and troubleshooting skills, along with influencing and leadership abilities. Exposure to working directly with business-facing technologists, vendors, and project stakeholders is essential, and regional/onsite experience is preferred. Strong communication skills, a passion for innovative technology, and experience in leading a technology group in terms of man management and workload prioritization are key requirements. You should have a proven track record in people management, setting and reviewing objectives, conducting performance reviews, and managing people effectively. Flexibility to work unsocial hours when required and structured thinking skills for work scheduling and resource management are also essential for this role.,

Role : Assoc Manager, data filling Location : Noida Shift : Night shift Skill: US payroll, US taxation, People manager. Exp : 10 to 15 years Looking forward to your support! JD as below: Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly. You will also drive process standardization, automation, and improvement in all aspects of Tax to ensure their scalability and continuing effectiveness. In relation to this, you will lead the development and formal documentation of processes and internal controls. You are expected to foster relationships with senior internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively with other organizational teams. Essential Duties and Responsibilities: Strong problem solving, time management and priority setting skills Develop strong relationships and alignment with our internal partners. Ensure that all daily production requirements are completed each day with sufficient documentation to enable Drive the establishment and refinement of the UKG Services process methodology and best practices Generate operational metrics to communicate and manage the performance of the production team Facilitate the delivery of training as required by internal or external customers Performs interview process for new hires for roles within team. Builds and maintains strong peer relationships within the team and across the organization. Train team members on new or enhanced operation procedures and policies. Implement quality control measures. Other duties may be assigned from time to time Qualification: Overall Experience should be around 8 to 12 4+ years of team leading or supervisory experience leadership role Experience supervising Tax/Payroll Team representatives Strong Knowledge on US Taxation (Federal, State, Locals) for both Employees and Employers portion FPC or any Payroll related certification 3+ years of process/operational excellence experience Preferred Qualifications/Skills: 4- 5 + years of US Payroll/ US Taxation and/or services industry experience Working knowledge of UltiPro is a plus Must be proficient in Microsoft Office (Excel, Word, and PowerPoint) Interpersonal Skills: Excellent written and verbal communication skills Conflict resolution Management experience Excellent customer service skills Ability to handle multiple tasks under tight deadlines Highly motivated and team oriented

Responsibilities: * Manage plant operations, people & production * Ensure quality standards, business growth & legal compliance * Oversee manpower planning & technology upgrades * Process improvement, new technology applications develop. * Commitment

years'Role & responsibilities In this role, you will: Supervise entry to mid-level roles in transactional or tactical less complex tasks and processes to ensure timely completion, quality and compliance Manage the implementation of procedures, controls, analytics and trend analysis to ensure identification, prevention execution, detection, investigation, recovery, government and internal reporting of financial crime activity Maintain awareness of financial crimes activity companywide and ensure all issues are proactively addressed, and escalated where necessary Ensure compliance with regulatory requirements such as Bank Secrecy Act, USA PATRIOT Act, and FACTA Identify opportunities for process improvement and risk control development in less complex functions Manage a risk based financial crimes program or functional area with low to moderate risk and complexity Lead implementation of multiple complex initiatives with low to moderate risk Make supervisory and tactical decisions and resolve issues related to team supervision, work allocation and daily operations under direction of functional area management Leverage interpretation of policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues and managers Ensure coordination with team, line of business, other business units, Audit, and regulators on risk related topics Manage allocation of people and financial resources for Financial Crimes Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 12 +years' experience in Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 5+ years' Leadership experience Desired Qualifications: Experience in Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Leadership experience Preferred candidate profile

Mantras2success Consultants is seeking a highly experienced and technically proficient Regional Manager (Technical) . This pivotal role is responsible for ensuring efficient coordination across all service center departments, facilitating the timely processing and dispatch of inventory to valued customers. Additionally, you will be crucial in developing and implementing streamlined processes at the service centers, maintaining a sharp focus on quality control and all engineering parameters. Roles & Responsibilities Service Centre Operations : Develop and implement efficient on-ground processes and procedures at the service center to streamline order processing, inventory management, and quality control. Oversee the preparation of processing plans for the service center, ensuring strict adherence to timelines and quality standards. Continuously evaluate and improve service center operations to enhance overall efficiency and productivity. People Management : Lead, mentor, and develop a high-performing team, fostering a culture of collaboration and continuous improvement. Collaborate with relevant teams to effectively address and resolve quality-related concerns and customer complaints. Quality Control : Lead a team of 3rd party/in-house QC (Quality Control) personnel and GETs (Graduate Engineer Trainees), setting up robust controls, SOPs (Standard Operating Procedures), and daily reporting mechanisms. Establish and enforce strict quality control measures to maintain the highest standards of product quality and consistency across all service centers. Implement regular quality checks and audits to identify and rectify any issues promptly. Reporting and Documentation : Maintain accurate records of inventory, order processing, and quality control activities. Generate daily/monthly reports and performance metrics to assess and improve overall operational efficiency. Provide regular updates to the management team on key performance indicators and operational progress. Vendor and Partner Management : Maintain strong relationships with all key vendors and partners. Negotiate contracts and agreements to secure favorable terms for the company. Desired Profile / Criteria / Skills Experience : Minimum 5-7 years of proven experience in factory operations management or a similar role , preferably in an operations environment or from a steel background. Industry Inclination : Strong inclination to learn about the B2B online space and flat steel products , including their application in various industries and consumption segments. Process Acumen : Demonstrated ability to develop and implement efficient processes and workflows. Communication : Strong communication and interpersonal skills to facilitate effective team collaboration. Education : A minimum Bachelor's degree in Production or Mechanical Engineering, or a related field is preferred. Offered Benefits / Facilities Medical Benefits 5 Days Working Key Skills Operation Management Factory Management Factory Operations Quality Control Process Improvement Team Leadership Inventory Management Vendor Management

As a Client Engagement and Project Management Analyst Associate - Senior Associate at Tata Insights and Quants, your role as an Individual Contributor involves establishing Tata iQ as an Analytics Thought Partner and an end-to-end analytics solution provider. Your objective is to position Tata iQ as an Analytics thought and implementation partner with the Client, facilitate efficient delivery of projects, and ensure business continuity and long-term customer engagement. Key Responsibilities: - Collaborate with Tata Group Member Company in its data & analytics maturity journey, understanding business objectives, translating them into analytics solutions, building a value proposition and business case, managing analytics projects, and implementing change management. - Provide Data & Analytics Subject Matter Expertise, offer recommendations on best practices in analytics, conceptualize analytics projects based on client objectives, develop an Analytics roadmap, and effectively partner with data and analytics skills available. - Act as an Analytics Business Partner by gathering requirements from business teams, transforming requirements into data-driven project solutions, coordinating stakeholders, and assisting in the deployment of solutions. - Manage Program Management by overseeing projects from end to end, detailing identified projects, monitoring progress, and applying best practices in project management. Requirements/Skill Sets: Must-have technical skills: - Proficiency in MS Office tools - Understanding of data & analytics tools and techniques - CPG and/or Manufacturing domain expertise Must-have soft skills: - Problem-solving and lateral thinking skills - Excellent written and oral communication - Good interpersonal, reasoning, and analytical skills - People Management Experience - Detail-oriented with the ability to manage multiple projects simultaneously - Change Management skills Good to have soft skills: - Candidates from Analytics Consulting background preferred - Strong analytical and problem-solving skills - Intellectual and analytical curiosity - Start-up environment and product development experience - Exposure to Marketing and Partnership Management - Well-networked with CXOs at Tata Group Companies Key Competencies and Characteristics: - Comfortable working at the highest levels of client organizations - Ability to interact closely with C-level executives - Executive Presence and people skills - Team-oriented and collaborative approach - Entrepreneurial instinct with a strong understanding of business operations - High integrity and credibility Education Qualification: - Preferably a Bachelors or Masters in Economics, Finance, Mathematics, Statistics, or BE Computer Science - Minimum 2-4 years of experience as a Program Manager - Experience in Analytics industry preferred - Experience working in start-up environments If you are interested in this role, please reach out to careers@tataiq.com.,

You will be responsible for ensuring the availability and optimal performance of Control & Instrumentation (C&I) systems related to the Balance of Plant (BoP) area. This role involves strategic planning and execution of maintenance activities, coordination with other departments to enhance productivity, adoption of new technologies, and managing budgetary and manpower resources. Your main responsibilities will include: - Developing and executing strategic and tactical plans to ensure 100% availability of control and instrumentation systems related to Fire Alarm, CHP, Water Circuit, AHP, RO, CCTV, PA systems, and auxiliaries. - Regularly scheduling back-ups of Programmable Logic Controller (PLC) systems. - Monitoring and ensuring timely completion of Belt weigher and WT Weighbridge calibrations. - Coordinating with other departments to minimize delays and enhance productivity. - Implementing ZFO (Zero Forced Outage) and striving for zero human error. - Ensuring implementation and adherence to FMEA, MOC, RCA, and other safety and compliance directives. - Conducting short-term and long-term planning for routine maintenance and unit overhaul. - Overseeing plant improvement projects for system reliability and plant performance improvement. In addition, you will also be responsible for: - Preparing, reviewing, and managing section budget including CAPEX identification/implementation in alignment with organizational objectives. - Managing manpower within the section to align with budgetary constraints and operational needs. - Overseeing spares and inventory management, focusing on the development of indigenous spares for cost optimization. - Monitoring financial performance and implementing cost-saving measures. You will need to ensure adherence to IMS, AWMS, DISHA, and CHETNA guidelines within the department, as well as compliance with all legal and statutory requirements relevant to the department. Foster a culture of safety and compliance to achieve zero incidents. Leading and executing comprehensive digitization strategies, implementing automation solutions, reviewing and implementing process and system improvements, adopting newer technologies, and innovative ideas will also be part of your responsibilities. You will participate in the recruitment process to attract and retain skilled personnel for the C&I maintenance team, drive and enhance employee engagement and retention, lead, inspire, and mentor the team to foster a high-performance culture, and ensure proper succession planning within the team. Key stakeholders you will engage with include internal departments such as Environment & Sustainability, Operations & Maintenance, Security, Stores, and external stakeholders like Vendors and Business Associates. Qualifications: - Educational Qualification: Bachelor's degree in C&I or Electronics & Communication or equivalent degree. - Work Experience: 15+ years of experience in maintenance and operations, preferably in the power or heavy industries. Experience in power generation, with exposure to BoP operations, is preferred.,

About Daily Bowl: Daily Bowl is a pioneering vegan casual dine-in and subscription-based restaurant located in Surat. We are committed to providing wholesome, delicious, and convenient plant-based meals through our serene dine-in space and innovative daily subscription services. We take pride in our fixed daily menus for subscriptions, as well as our commitment to using high-quality ingredients and sustainable practices. We are seeking a highly motivated, quick-learning, and enthusiastic individual to join us as our Restaurant Manager. This is a fast-paced environment that demands a proactive and hands-on approach. The Restaurant Manager will be responsible for the day-to-day operations of the restaurant, ensuring efficient service, maintaining high standards of quality and cleanliness, and driving key performance indicators (KPIs). This role requires a strong understanding of restaurant operations, excellent people management skills, and a passion for creating a positive guest experience. Responsibilities: Operational Management: - Oversee all aspects of daily restaurant operations, ensuring smooth and efficient service during peak and off-peak hours. - Manage the opening and closing procedures of the restaurant, including cash handling and security protocols. - Implement and maintain efficient workflow processes to optimize service speed and guest satisfaction. - Ensure adherence to all health, safety, and hygiene regulations. Financial Management: - Handle the daily opening and closing of accounts, ensuring accuracy and reconciliation. - Utilize Pet Pooja software for order taking, billing, and generating reports. - Monitor and control costs related to food, beverage, labor, and other operational expenses. - Track sales data and identify opportunities to increase revenue and profitability. - Prepare basic financial reports as required. Service Standards & Training: - Develop and implement Standard Operating Procedures (SOPs) for all aspects of service to ensure consistency and excellence. - Conduct thorough training of all service staff on service protocols, menu knowledge, and guest interaction. - Monitor service staff performance, provide constructive feedback, and implement corrective actions when necessary. - Lead by example, demonstrating exceptional service skills and fostering a positive team environment. Inventory & Waste Management: - Oversee stock-keeping procedures, ensuring adequate inventory levels and minimizing shortages or overstocking. - Implement strategies to minimize waste of food, beverages, and supplies. - Conduct regular inventory checks and reconcile discrepancies. Housekeeping & Maintenance: - Conduct regular audits of housekeeping to ensure the restaurant maintains a high level of cleanliness and presentation, both in the front and back of the house. People Management: - Recruit, train, schedule, and supervise service staff. - Foster a positive and collaborative work environment. - Manage employee performance, address any disciplinary issues, and provide opportunities for growth and development. - Effectively communicate with all team members, ensuring a clear understanding of expectations and goals. Guest Experience: - Ensure all guests receive exceptional service and address any complaints or concerns promptly and professionally. - Cultivate a welcoming and friendly atmosphere for guests. - Seek feedback from guests to identify areas for improvement. Reporting & KPIs: - Work effectively under Key Performance Indicators (KPIs) related to sales targets, service staff training completion and effectiveness, communication effectiveness within the team, operational audits (housekeeping, stock, waste), and reporting accuracy and timeliness. - Generate regular reports on operational performance as required by management. Other Responsibilities: - Stay updated on industry trends and best practices. - Handle any other tasks and responsibilities as assigned by management. Basic Requirements: - Proven experience in the restaurant industry, with at least 5-7 years in a supervisory or management role within a dining environment. - Hands-on proficiency in Microsoft Excel for data analysis, reporting, and basic financial tracking. - Experience in creating and implementing Standard Operating Procedures (SOPs) for service and operational processes. - Demonstrated experience in handling the opening and closing of accounts daily and ensuring financial accuracy. - Familiarity and practical experience with Pet Pooja software for order taking, billing, and reporting. - Ability to conduct audits of housekeeping, stock keeping, and wastages, identifying areas for improvement and implementing solutions. - Experience in managing and maintaining restaurant assets. - Strong understanding of food safety and hygiene standards. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work under pressure and manage multiple tasks effectively. - Must be a quick learner, and a young and enthusiastic individual eager to take on challenges. - Willingness to work flexible hours, including evenings, weekends, and holidays as required. Preferred Skills (Optional but advantageous): - Formal education in hospitality management or a related field. - Experience with inventory management software beyond basic stock keeping. - Knowledge of local food and beverage regulations in Surat. - Basic understanding of marketing principles.,

Candidates from pan-India locations who are willing to relocate to Pune are also welcome to apply. We are seeking an accomplished and strategic Senior Manager Digital Marketing to spearhead the institutes digital initiatives. This role is responsible for developing and executing comprehensive digital marketing strategies to enhance the institutions brand visibility, engage prospective students, and achieve enrollment objectives. The ideal candidate will bring deep expertise in performance marketing, SEO/SEM, content and social media strategy, analytics, and campaign optimization, with a proven track record in the education sector. Key Responsibilities Digital Strategy & Brand Development Design and implement a robust, integrated digital marketing strategy aligned with ISMS’s academic and business goals. Strengthen institutional branding and increase visibility across all digital platforms. Lead Generation & Admissions Optimization Drive targeted campaigns to generate high-quality leads for postgraduate programs. Manage lead nurturing and conversion through CRM systems, email campaigns, WhatsApp outreach, and paid media. Performance Marketing & Paid Campaigns Plan and execute campaigns across PPC, Google Ads, Meta (Facebook/Instagram), LinkedIn, and programmatic advertising platforms. Monitor and optimize campaign performance to maximize ROI and minimize cost per lead (CPL). SEO, SEM & Website Management Lead on-page and off-page SEO initiatives to improve organic search rankings. Oversee website content, user experience (UX), and engagement metrics to ensure a seamless and impactful digital presence. Content & Social Media Strategy Direct the creation of compelling content, including blogs, videos, reels, and webinars, tailored to prospective student audiences. Manage the content calendar and presence across key social media channels (YouTube, Instagram, LinkedIn, Facebook, X). Analytics, Reporting & Insights Utilize analytics tools (Google Analytics, Meta Business Suite, CRM dashboards) to track and report on key performance indicators such as CTR, CPL, conversion rates, and engagement. Deliver actionable insights and recommendations for continuous improvement. Stakeholder Collaboration & Vendor Management Collaborate closely with academic, admissions, and IT teams to ensure alignment of digital campaigns with institutional priorities. Manage relationships with external agencies, creative partners, and freelance talent effectively. Candidate Profile Education & Experience Master’s degree in Marketing, Digital Marketing, Business Administration, or a related discipline. 7 - 10 years of progressive experience in digital marketing, including at least 3 years in the education or edtech sector . Skills & Competencies Proficient in digital tools and platforms including Google Analytics (GA4), Meta Business Suite, CRM platforms (HubSpot, Zoho, Salesforce), SEO/SEM, PPC, programmatic advertising, email marketing & automation tools (Mailchimp, Sendinblue), WordPress/CMS. Strong creative and analytical thinking abilities. Excellent communication, project management, and multitasking skills. Sound understanding of student recruitment trends in both Indian and international postgraduate education markets.

Role & responsibilities Position: HR Lead / Head Generalist (AVP Level or Senior Manager) Location: Remote / Work from Home Industry: Services / IT / BPO / Banking Salary: AVP Level (Open to Senior Manager Level as well) About the Role: We are seeking a dynamic HR Lead / Head Generalist to take ownership of core HR functions including Operations, Employee Engagement, Onboarding, Induction Training, and Performance Management . This is a high-impact, remote-first role ideal for a mature, people-oriented HR professional who has grown through the ranks in service-based environments. Candidate Profile Requirements: Education: Must have an excellent academic record : Minimum 85% in English and 80% in Mathematics in 10th and 12th standard. BA degree is mandatory (Candidates with Engineering or MCA backgrounds will not be considered). Experience: 8 years of total experience preferred , with an upper cap at 10 years. Early career (2–4 years) in junior HR roles at reputed service-based companies like Wipro, TCS, or HCL . Progressed into HR leadership roles in a Services, IT, BPO, or Banking environment. Preferred Location Background: Candidates not from Delhi, Pune, Bangalore, Hyderabad, or Chennai. Gender: Female candidates preferred , in alignment with our diversity goals. Key Attributes: High energy , with strong people orientation . Comfortable and productive in a Work from Home setup. Demonstrates maturity, strong listening skills , and emotional intelligence. Ambitious , but balanced —not overly aggressive. Capable of operating at the AVP level , though Senior Manager candidates with the right profile will also be considered.

Roles and Responsibilities Manage a team of customer service representatives to deliver exceptional customer experiences. Oversee daily operations, ensuring adherence to SLAs and KPIs while maintaining high levels of productivity. Develop and implement strategies to reduce shrinkage, attrition, and improve overall team performance. Collaborate with other departments (e.g., training, HR) to resolve issues and drive continuous improvement initiatives. Ensure effective floor management by monitoring agent activity reports, identifying trends, and taking corrective actions. Desired Candidate Profile 3-8 years of experience in BPO operations or similar industry as a Team Leader or Supervisor. Strong people management skills with ability to lead cross-functional teams effectively. Excellent communication skills for effective collaboration with stakeholders at all levels. Proven track record of driving results through process improvements and cost reduction initiatives.

Roles and Responsibilities Manage a team of customer service representatives to deliver exceptional customer experiences. Oversee daily operations, ensuring adherence to SLAs and KPIs while maintaining high levels of productivity. Develop and implement strategies to reduce shrinkage, attrition, and improve overall team performance. Collaborate with other departments (e.g., training, HR) to resolve issues and drive continuous improvement initiatives. Ensure effective floor management by monitoring agent activity reports, identifying trends, and taking corrective actions. Desired Candidate Profile 3-8 years of experience in BPO operations or similar industry as a Team Leader or Supervisor. Strong people management skills with ability to lead cross-functional teams effectively. Excellent communication skills for effective collaboration with stakeholders at all levels. Proven track record of driving results through process improvements and cost reduction initiatives.

Dear Job Professionals, Hiring | Assistant Manager Operations | E-commerce Voice Process | Bangalore We are currently hiring for the position of Assistant Manager – Operations in Bangalore for a domestic e-commerce voice process with a leading multinational BPO. If you have a strong background in customer service operations, leadership skills, and are ready to take the next step in your BPO career, this role is for you. Job Title: Assistant Manager – Operations Location: Bangalore Industry: BPO – Customer Support (E-commerce Voice) Employment Type: Full-Time, Permanent Work Mode: Work from Office Shift: Rotational shifts, 6 days working Interview Mode: Virtual Relocation Assistance: Not provided About the Company: We are a reputed BPO solutions provider, supporting India’s leading e-commerce platforms. Known for operational excellence and a high-performing work culture, we are expanding in Bangalore and looking for dynamic leaders to join our mission of delivering world-class customer experiences. Role Overview: As an Assistant Manager – Operations, you will be responsible for managing end-to-end voice support functions, leading teams, and ensuring performance excellence in a fast-paced e-commerce environment. Key Responsibilities: Lead and manage voice-based customer support teams Drive daily KPIs and SLAs including AHT, CSAT, FCR, and Quality Supervise TLs, QAs, and agents, ensuring floor compliance and operational effectiveness Monitor team performance, conduct appraisals, and create development plans Manage escalations, client interactions, and cross-functional coordination Optimize processes and implement performance improvement strategies Prepare and present operational reports to leadership and stakeholders Eligibility Criteria: Minimum 5 years of total BPO experience, with at least 2 years in an AM role Must have handled voice-based e-commerce customer service processes Graduate or above in any discipline Excellent communication in both Hindi and English is mandatory Proven ability to lead, coach, and manage large teams Must be flexible with rotational shifts Only immediate joiners or those with less than 15 days’ notice will be considered Candidates from e-commerce BPO background will be strongly preferred Compensation & Benefits: Salary: Up to 8 LPA (based on last drawn CTC and experience; max 30% hike applicable) Additional: Quarterly performance bonus as per company policy Opportunity to grow within a globally recognized e-commerce process How to Apply: Send your updated resume to Homa via WhatsApp at 9696714723 (If unavailable, kindly drop a message mentioning: AM Bangalore – E-commerce Voice ) Stay Updated: Join our WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #AssistantManagerJobs #BPOCareers #EcommerceSupport #VoiceProcess #BangaloreJobs #LeadershipRoles #SeniorHiring #CustomerSupportJobs #ApplyNow #OperationsManager #TeamHandling #BPOJobs #ShiningStarsITPL #HiringNow

Job Responsibilities: Recruitment & Talent Acquisition Develop and execute a recruitment strategy to attract top talent for technical and product roles Build a strong employer brand to position the organization as a preferred employer in the tech space Oversee the end-to-end hiring process, including workforce planning, sourcing, screening, and onboarding Lead the Campus Hiring Process for MBA and Engineering campuses. HR Business Partnering (HRBP) Act as a strategic advisor to the Product and Technology leadership team on people-related matters Address employee relations issues and foster a culture of collaboration, innovation, and inclusion Ensure alignment of HR initiatives with the organisation's objectives and values. Learning & Development (L&D) Design and implement L&D programs to upskill employees, focusing on technical, leadership, and soft skills. Identify and address skills gaps to meet current and future business demands Encourage a culture of continuous learning and growth. Performance Management Drive the performance review process, ensuring timely and constructive feedback. Team Leadership Lead and mentor an 8-member HR team, fostering a culture of ownership and excellence Ensure compliance with all relevant labor laws and regulations Regularly review and enhance HR policies and processes to meet organizational needs. Candidate Attributes: Strong expertise in recruitment, HRBP, L&D, and performance management Demonstrated ability to lead and develop a high-performing team Excellent interpersonal, communication, and leadership skills Experience in managing HR operations in a fast-paced, dynamic environment Knowledge of HR technologies, analytics, and trends in the tech industry

Job Summary The Data Science Supervisor leads ML solutions and guides our ML team of Data Scientits to new heights of technical prowess. In this role, you'll shape the strategic blueprint and spearhead the creation of robust, scalable ML solutions crafting innovative ML solutions ready for both showcase and deployment in real-world scenarios. By keeping abreast of the latest developments in the field, you will be pivotal in embedding best-in-class engineering practices within our team. This is a dynamic role at the forefront of technological innovation. Essential Responsibilities Machine Learning Strategy and Innovation Technical Leadership and Architecture Team Development and Mentorship Operational Management and Best Practices Communication and Collaboration Minimum Qualifications Bachelors degree in a quantitative field such as Computer Science, Engineering, Physics, Statistics, or Applied Mathematics and 5 years in Data Architecture, Software engineering and Analytics. • 2 years leading data science and machine learning teams. • 1 years of healthcare experience. • 2 year of experience in AI/ML . • 2 year of regulatory experience in DeVSec Ops and CI/CD Pipeline. • Must stay on top of latest cutting edge technologies in and around AI/ML. Have a solid grasp of computer science fundamentals, software design, development lifecycle, and ML design patterns. • Understand core machine learning algorithms and principles. • Expert in Python and familiar with ML frameworks like Scikit-learn, TensorFlow, Keras, and PyTorch. • Extensive experience with cloud platforms and ML services such as Azure, including Azure ML, Databricks. • Experienced in deploying production-grade ML solutions both on-premises and in the cloud. • Proficient in implementing ML automation and MLOps with tools like MLflow and Kubeflow. • Knowledgeable in DevSecOps principles, employing CI/CD tools, and infrastructure as code practices with Github, Gitlab, Docker, and Kubernetes. • Familiar with Agile software development methodologies.

Experience in patient service is required. To implement and manage operational plans. Developing departmental goals and objectives for workers to improve the patient experience Managing the hospital policies and procedures, ensuring that best practices are followed. Find ways to increase quality of patient's service. Leadership quality .

International Chat + Retail experience is MUST 5+ yrs exp (1 yr TL) |6–8.5 LPA 7+yrs exp (2 yrs as TL) | 9–12.5 LPA 10+ yrs exp (2+ yr as Managaer) | 13–18.5 LPA Graduate US shift Both side Cab Contact@8800967949/ shristiguptaimaginators@gmail.com Required Candidate profile Mandate Exp: International Chat + Retail experience CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix Need Excellent Communication Skills Need immediate joiners orr 15 days of notice

Role Responsibilities: Lead and mentor a 15-member Customer Experience team ensuring service excellence. Manage key operator accounts, addressing escalations and ensuring SLA compliance. Monitor and analyze KPIs to drive operational improvements and enhance customer satisfaction. Collaborate with internal teams to resolve issues and implement customer-centric solutions. Job Requirements: Bachelor's degree with 35 years of team management and KAM experience. Strong analytical, problem-solving, and communication skills. Proficient with CRM tools, Microsoft Office, and Google Workspace. Ability to thrive in a fast-paced, multi-priority environment.

About the role Looking for a smart, enthusiastic, and self-motivated business individual with 9+ years of work experience in Business Development, Partnerships & Account management roles in the travel industry. Key Responsibilities: Account Management Responsibilities: Network Building & Relationship Management: Ideate and build B2C Channel to anchor and stabilize functional deliverables. Competitive Intelligence: Possess in-depth knowledge of the competition to inform business strategies effectively. Product Development Collaboration: Collaborate with partners and internal teams to develop win-win products for customers, ensuring mutual benefits. Market Analysis and Stakeholder Communication: Pay meticulous attention to market details, conduct market analysis, and present relevant information to key stakeholders internally. Intra-team Management: Work closely with internal stakeholders such as Finance, Recon, CX, Product, and Growth to provide users with the best flight booking experience. P&L Ownership and Growth Charter: Take ownership of the Profit and Loss (P&L) statement and lead the growth charter for B2C Channels. Requirements Scope and Execution: Collaborate with the product team to scope out requirements for the Airline/GDS provider and successfully lead their execution. Issue Escalation and Resolution: Proactively escalate internal team issues and work diligently to provide optimal solutions. Travel Functionality and Product Support: Oversee travel functionality, product support, and integration, including conducting pilot testing pre and post-deployment. Assisting Growth & CST Teams: Provide valuable assistance to the growth and CST teams during new product integration. Formulating Industry Standards and Best Practices: Develop and promote industry standards and best practices for effective product usage. Issue Tracking and Analysis: Identify and communicate issues, raise necessary IR/tickets, and diligently monitor and track them for further analysis. In summary, the role requires a multifaceted approach, encompassing negotiation, collaboration, market analysis, and stakeholder communication. It also involves active participation in product development, issue resolution, network building, and relationship management, while staying informed about the competitive landscape. Ideal Candidate Requirements: Experience: 9 - 10 years of prior experience in business development, partnerships, or alliances role. Preferred experience: 5-6 years in the travel domain. Interpersonal and Presentation Skills: Possesses strong interpersonal skills and adept at presenting ideas to team members and influencing strategic partners. Negotiation and Networking Skills: Demonstrates strong negotiation and networking abilities, with the capacity to connect with individuals across teams and hierarchical levels. Communication Skills: Exhibits excellent written and verbal communication skills, along with the ability to express ideas logically and concisely. Bias for Action: Shows a high degree of proactivity and a strong bias for taking action to achieve objectives. Innovative Thinking: Ability to conceptualize innovative and groundbreaking campaigns to drive business growth and partnerships. Attention to Detail: Possesses a keen eye for detail, especially in the execution of partnership initiatives. Technology Proficiency: Strong understanding of technology and its applications in the travel industry. Key skills required for the role: Good Key account management and negotiation skills. Interested/willing to travel extensively in the assigned State / Territory. Effective communication skills and ability to work with cross-functional teams. An inclination for numbers and analytics & very strong people management.

Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Bus & Movies Line of Business.The ideal candidate will possess a strong understanding of operations management, excellent analytical skills, proven people management abilities, and prior experience in managing customer support through a Key Account Management (KAM) role. This role is crucial in ensuring a smooth and positive experience for our bus & movie customers and partners. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team size 15 Members]. Conduct regular performance reviews, identify training needs, and create development plans. Monitor team performance against key metrics (e.g., resolution time,customer satisfaction scores, first contact resolution). Manage team schedules and ensure adequate staffing levels. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to enhance the customer experience. Operational Excellence: Monitor key performance indicators (KPIs CSAT, Re-Open, Repeat, FRT, ART, Service level adherence) and identify areas for improvement in operational efficiency. Implement process improvements and best practices to enhance team productivity and customer satisfaction. Strong collaboration with other departments (e.g., Business Development Team, Bus operators/Movie Operators, product, engineering) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service and bus operations. Key Account Management (KAM): Build and maintain strong relationships with key bus/Movies operator partners. Act as the primary point of contact for assigned bus operators. Address customer concerns and proactively identify opportunities to improve by collaborating with Bus partners/Cinema operators. Work with the Business Development team and Partners to ensure seamless integration and smooth operations. Negotiate service level agreements (SLAs) and ensure compliance. Reporting and Analysis: Prepare regular reports on team performance, customer experience metrics, and KAM activities. Analyse data to identify trends and insights that can be used to improve customer service, operational efficiency, and operator relationships. Use data to make informed decisions about resource allocation, process improvements, and KAM strategies. Qualifications: Bachelors degree in a related field preferred. Proven experience in managing and leading a team. Sound knowledge of operations management principles and best practices. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Experience in a Key Account Management (KAM) role is essential. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate.

Responsibilities Create goals for the problem spaces, provide technical guidance, drive execution and advocate adoption of best practices. Build, mentor, and guide a team of engineers, fostering a collaborative and supportive environment where everyone can thrive. Invest in their professional development through regular feedback, coaching and opportunities for growth. Collaborate across teams and partner with researchers, product managers, and geographically distributed engineering teams. Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java). 3 years of experience in a technical leadership role; overseeing projects, with 2 years of experience in a people management, supervision/team leadership role. Experience in building and deploying Machine Learning (ML) models. Preferred qualifications: 9 years of experience in software engineering with a strong focus on ML. 2 years of experience managing and leading high-performing engineering teams of 5-10 contributors. Ability to work effectively in a highly collaborative and cross-functional environment.

The Team Lead - OTC at Bunge in Mohali, Punjab, India will be responsible for full operational control and end-to-end contract entry and order management activities. You will oversee a team of 3 to 5 individuals and be accountable for talent acquisition, talent optimization, and talent retention processes. Your role involves managing workload distribution to deliver Global KPIs of Customer Service COE effectively. You must have a comprehensive understanding of Commodity value chains to redefine operational models when necessary. Your main accountabilities include: 1. Team Management: - Monitor daily contract entry and issuance to meet Global KPIs. - Provide domain knowledge to the team and resolve critical issues. - Implement well-defined control processes, SOPs, and KPIs. - Lead the team in operational activities and communication with stakeholders. - Conduct succession planning, identify training needs, and develop resources. - Monitor team performance to ensure prompt resolution of customer issues. - Act as an escalation point for complex customer issues and track performance for KPIs. - Perform Month End Checks for the team and ensure timely resolution of accounting queries. - Prepare monthly reports, manage work allocation, and ensure compliance with statutory requirements. - Identify process improvements and handle exceptions effectively. In addition, you will: - Lead or identify Lean or Six Sigma projects for process improvements. - Make data-driven decisions, prioritize customer satisfaction, and gain insight into the global strategy. - Collaborate effectively, communicate proactively, and continuously develop yourself. - Solve problems, take initiative, and manage work efficiently in challenging situations. - Possess relevant experience in Customer Service & Order to Cash, with proficiency in Microsoft Office and BI/Reporting tools. - Hold a regular B.Com/MBA/M.Com degree with 6-8 years of experience in service delivery for order to cash functions. Bunge, a global leader in oilseed and grain products, offers sustainable solutions to consumers worldwide. As a Team Lead at Bunge, you will contribute to the company's mission of feeding and fueling a growing world while ensuring operational excellence in the OTC domain.,

As an NVIDIA team member, you will be part of a company that has been revolutionizing computer graphics, PC gaming, and accelerated computing for three decades. The legacy of innovation at NVIDIA is driven by exceptional technology and talented individuals like yourself. Currently, we are leveraging the boundless potential of AI to shape the future of computing. In this new era, our GPU serves as the intelligence behind computers, robots, and autonomous vehicles capable of perceiving and interpreting the world around them. Achieving unprecedented feats demands foresight, creativity, and the finest talent worldwide. As an NVIDIAN, you will thrive in a diverse and supportive environment that inspires everyone to deliver their utmost. Join our team and discover how you can leave a lasting impact on the global stage. Your responsibilities will include collaboratively defining the strategic objectives of the team in conjunction with our partners from Engineering, Operations, IT, Security, and Product departments. The primary goal is to enhance operational efficiency and foster innovation. You will also be tasked with nurturing and empowering the applications infrastructure engineering team, while formulating and overseeing the execution of product plans. Leading a cross-functional team without formal authority, you will champion excellence and drive continuous process enhancements. Regular interaction with external partners across the organization is essential to ensure optimal product performance, efficiency, and quality. It will be your responsibility to align all stakeholders with transparent requirements and monitor progress against clearly defined objectives. To be considered for this role, you should possess a Bachelor's, Master's, or equivalent degree in a computationally focused science field or demonstrate comparable experience. A minimum of 12 years of comprehensive experience in software development, distributed systems, and cloud computing is required, along with at least 3 years in a senior leadership position managing SRE or related teams. Your background should include expertise in people management, attracting top-tier talent, and constructing robust infrastructure. Profound knowledge of the challenges associated with public cloud computing, particularly in the realms of security, operational excellence, and cost-effectiveness, is crucial. Proficiency in languages such as Python or similar is expected, alongside exceptional communication skills verbal, written, and interpersonal. The ideal candidate will exhibit strategic foresight, adept problem-solving abilities, and exceptional leadership and management capabilities. To distinguish yourself as a standout candidate, you should have a proven track record of instigating cultural and organizational transformations through automation that prioritize reliability. Experience in incident management, post-incident analysis, and continuous improvement processes will also be highly valued. As one of the most sought-after employers in the technology sector, NVIDIA offers competitive salaries and a comprehensive benefits package. We are dedicated to fostering a diverse workplace and take pride in being an equal opportunity employer.,