6 People Leader Jobs

As the Treasury Manager - Back Office at BKNG Treasury, your role will involve overseeing key Treasury processes, particularly in Banking Administration and Electronic Banking Administration. Your responsibilities will include: - Daily administration of bank accounts and managing access rights across banking platforms in a global organization spanning over 70 countries. - Ensuring robust governance in bank account setup, user access management, and compliance with Know Your Customer (KYC) requirements. - Collaborating with internal and external stakeholders to maintain or design new processes, implement automation, and streamline current bank administration procedures. - Leading a team of Tr...

As a member of the Design team, you will be at the forefront of driving all Customer Experience (CX) initiatives and owning key metrics such as NPS, Automation, and CSAT. Your role will involve the following key responsibilities: - Process Design: You will be responsible for building scalable and repeatable playbooks, designing SOPs, SLAs, quality metrics, and agent training systems. - Expertise in CX tools: Your experience in managing CRM, IVR, Chat, and LMS tools will be crucial for the role. - Customer Experience frameworks: You should excel in designing and improving NPS/CSAT frameworks and running Voice of Customer (VOC) programs. - AI-First Thinking: Understanding how to leverage AI to...

Role Overview: As a strategic leader in the unit aligned with the global WRB and contact center strategy, your role involves providing guidance and direction to ensure the delivery of inbound tele-service, tele-sales, and governance across products and segments. Key Responsibilities: - Manage teams/COE to achieve key performance metrics and guide team leads in meeting business goals effectively. - Supervise the team to ensure consistent delivery of customer delight, meeting KPI targets, and maintaining unit costs within acceptable limits. - Handle escalations, track accuracy and timely MI, and manage cost and resource allocation. - Develop initiatives and system changes to enhance customer u...

Role Overview: As a Strategic Unit Manager at Standard Chartered, you will be responsible for providing strategic direction, guidance, and leadership to ensure the formulation and performance of a unit that aligns with the overall global WRB and contact center strategy. Your role will involve managing inbound tele-service, tele-sales, and governance across products and segments. Key Responsibilities: - Manage teams/COE to deliver on key performance metrics, encouraging, empowering, and guiding team leads to achieve business goals. - Supervise the team to ensure consistent delivery of customer delight and resolution of queries or problems. - Focus on meeting KPI targets and maintaining the co...

As the Head of Operations & Analytics for a fast-growing cross-border eCommerce & Retail brand based in India, you will play a crucial role in taking our operations, analytics, and profitability to the next level. You will have the opportunity to lead a team and drive data-backed decision-making to optimize pricing, operations, and customer experience across multiple markets. In this role, you will be responsible for owning the P&L and taking end-to-end ownership of people. You will act as a mini GM/CEO, overseeing pricing strategy to maximize profitability in the US, Australia, and Canada markets. Additionally, you will manage operations and logistics, including fulfillment and supplier coo...

The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy. We are an equal opportunity employer. As Zycus expands its North American customer footprint and matures its organization, we are seeking a strategic, customer-focused Director of Customer Support to...