PENSION FUNDS & INSURANCE PROCESS

Job Description

Work Location: Chennai (Siruseri) Mode: Work From Office (Mon-Fri) Skill: Non-Voice (BPO) Shift: Yes Domain: Banking (Pension / Insurance / Investments) Education qualification – Bachelors’ Degree – should have completed degree on or after 01/04/2021. Work experience – Min 2 to 3 years in BPO BFSI sector Your day-to-day responsibilities include: - Deliver customer query resolution across a number of customer contact channels, consistently meeting performance indicators in accuracy and timeliness. - Provide support on business processes, policies, and procedures. - Develop an understanding of the customer and business requirements. - Achieve predefined quality levels to meet and exceed customer SLAs. - Display skills and behaviors required to be truly customer centric and maintain a focus on the customer throughout every interaction. - Identify challenges to performance and support improvements to enhance the efficiency of your team. - Keep accurate records of operations and log incidents. - Interpret, analyze data related to customer requests and queries and act accordingly. Skills we can’t do without: - Good communication skills - The ability to convey information simply and concisely. - Previous experience working in Life and Pensions or Financial Services - Good oral and written communication, which is accurate and compliant. - Ability to work collaboratively and input ideas and suggestions into group activities. - Good time management skills and is organized. - Easily adapts to changing priorities. - Ability to plan and work to tight timelines without compromising accuracy. - Ability to influence colleagues and stakeholders tactfully. - Has the Customer at the forefront of everything that they do and committed to building relationships Show more Show less