Work Location: Chennai (Siruseri) Mode: Work From Office (Mon-Fri) Skill: Non-Voice (BPO) Shift: Yes Domain: Banking (Pension / Insurance / Investments) Education qualification – Bachelors’ Degree – should have completed degree on or after 01/04/2021. Work experience – Min 2 to 3 years in BPO BFSI sector Your day-to-day responsibilities include: - Deliver customer query resolution across a number of customer contact channels, consistently meeting performance indicators in accuracy and timeliness. - Provide support on business processes, policies, and procedures. - Develop an understanding of the customer and business requirements. - Achieve predefined quality levels to meet and exceed customer SLAs. - Display skills and behaviors required to be truly customer centric and maintain a focus on the customer throughout every interaction. - Identify challenges to performance and support improvements to enhance the efficiency of your team. - Keep accurate records of operations and log incidents. - Interpret, analyze data related to customer requests and queries and act accordingly. Skills we can’t do without: - Good communication skills - The ability to convey information simply and concisely. - Previous experience working in Life and Pensions or Financial Services - Good oral and written communication, which is accurate and compliant. - Ability to work collaboratively and input ideas and suggestions into group activities. - Good time management skills and is organized. - Easily adapts to changing priorities. - Ability to plan and work to tight timelines without compromising accuracy. - Ability to influence colleagues and stakeholders tactfully. - Has the Customer at the forefront of everything that they do and committed to building relationships Show more Show less

Description Atos is seeking an Associate Medical Coder to join our Hospital/Health Care team in Siruseri. In this FULL_TIME role, you will be responsible for accurately assigning medical codes to diagnoses and procedures for billing and data analysis purposes. This position requires working ONSITE and offers the opportunity to contribute to the healthcare industry by ensuring accurate coding practices. If you are detail-oriented, have a passion for healthcare, and possess the necessary coding skills, we welcome you to apply. Shift Timings General Shift (9:00 AM – 6:00 PM) Cab facility available till 40 kms . Responsibilities Accurately assign codes to diagnoses and procedures using the appropriate coding classification system (ICD, CPT, HCPCS). Review patient history and medical records to ensure coding accuracy. Maintain compliance with coding guidelines and company policies. Collaborate with clinical staff for clarification of documentation. Requirements Minimum 1 to 4 years of coding experience in ED or OP facility coding. CCS certification from AHIMA is mandatory. Strong understanding of medical terminology, anatomy, and healthcare procedures. Ability to review and analyze patient history, operative notes, and other clinical documentation. Show more Show less