Pega CLSA Decisioning

Role Overview

• Seeking a highly motivated and technically sound

  Platform Stability & Governance Lead

  to drive the overall health, performance, and scalability of our core platform. This role will be pivotal in establishing governance processes, identifying systemic issues, managing technical debt, and collaborating closely with development teams to ensure long-term platform resilience. Ability to work in a fast-paced, ambiguous environment with multiple stakeholders.

Key Responsibilities

• Platform Stability & Performance

• Own end-to-end platform stability across services and components.
• Monitor system performance, identify bottlenecks, and drive resolution.
• Define and track key metrics (latency, uptime, error rates) to measure platform health.

• Issue Identification & Technical Debt

• Build and maintain a backlog of platform issues and tech debt.
• Prioritize and coordinate resolution with development teams.
• Ensure timely closure of high-impact issues through structured triage.

• Platform Design & Architecture

• Collaborate on evolving platform architecture to meet scalability and reliability goals.
• Align platform design with non-functional requirements (NFRs) such as security, performance, and maintainability.
• Contribute to long-term platform roadmap and modernization initiatives.

• Tooling & Automation

• Evaluate and implement monitoring and observability tools.
• Automate health checks, performance benchmarks, and reporting dashboards.

What Success Looks Like

• A stable, scalable platform with reduced incidents and faster recovery times.
• Clear governance and monitoring processes in place.
• A well-defined roadmap for platform evolution and technical debt reduction.
• Strong collaboration between platform, product, and engineering teams.