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Cognizant
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PE-CX Niche

PE-CX Niche

Cognizant

0 years

0 Lacs

hyderabad telangana india

Posted:2 weeks ago| Platform:

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Skills Required

communication service resolve strategies support zones transactions data development efficiency training model

Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary

Join our dynamic team as a Customer Experience Specialist where you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. This hybrid role offers the opportunity to work in a flexible environment while engaging with high-tech clients. With rotational shifts you will gain exposure to diverse customer interactions contributing to the companys mission of delivering exceptional service.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly to enhance customer satisfaction.
Communicate effectively in English to ensure clear understanding and resolution of customer concerns.
Utilize technical skills to troubleshoot and resolve customer issues efficiently ensuring minimal disruption to their experience.
Collaborate with team members to share insights and strategies for improving customer interactions and service delivery.
Adapt to rotational shifts to provide consistent support across different time zones ensuring global customer coverage.
Engage with high-tech clients to understand their unique needs and tailor solutions that align with their expectations.
Maintain accurate records of customer interactions and transactions to support data-driven decision-making.
Contribute to the development of best practices for customer service processes enhancing overall efficiency and effectiveness.
Leverage domain knowledge in the hi-tech industry to provide informed recommendations and solutions to customers.
Participate in training sessions to continuously improve skills and stay updated with industry trends and technologies.
Support the implementation of new customer service initiatives aimed at improving the customer experience.
Monitor customer feedback to identify areas for improvement and propose actionable solutions.
Foster a positive and professional relationship with customers building trust and loyalty.

Qualifications

Demonstrate proficiency in English communication both verbal and written to effectively interact with customers.
Possess strong problem-solving skills to address and resolve customer issues efficiently.
Exhibit a customer-centric mindset prioritizing customer satisfaction in all interactions.
Have a basic understanding of the hi-tech industry to provide relevant support and solutions.
Show willingness to work in a hybrid model adapting to both in-office and remote work environments.
Be open to working rotational shifts to accommodate global customer needs.
Display excellent interpersonal skills to collaborate effectively with team members and customers.

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PE-CX Niche