Job
Description
About us ThoughtVerve provides tailored software & technology solutions to clients across the globe for decisive outcomes. Headquartered in Bangalore, we are committed to long-term partnerships with our clients pivoted around sustainable, top-of-industry practices. We commit to be with our clients every step of the way starting from conception through their evolution. Responsibilities Provide remote technical support and solutions across multiple companies, networks and domains to end users. Resolve applications, networking, PC, and peripheral issues. Responsible for hardware/software setup and configuration. This includes imaging laptops. Microsoft Active Directory Hybrid and 365 management experience required. (Setting up new users, email accounts, distribution groups and OUs.) Assist with maintaining and troubleshooting Windows Server 2008/2012/2016 and Microsoft Remote Desktop Environment. Purchase, track and maintain inventory of IT equipment Administration of voice and data communications Maintain support documentation, including technical configuration information and process flows. Resolve issues by working with other System Support Admin team members and cross-departmental teams, application developers, vendors, network and database administrators. Solve moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures, or tools. Requirements: 2+ years working in a Laptop / Desktop Support Admin role 2+ years of Microsoft 365 Management experience 1-2 years working with Active Directory (AD) Hybrid 1-2 years year of Microsoft Entra ID and Intune experience Should have setup Printers, tablets, iPhone and Android phones 1-2 years of Microsoft Entra ID Conditional Access experience Ability to diagnose and resolve technical issues remotely and on-premises Working knowledge of troubleshooting basic to complex hardware issues Working knowledge of troubleshooting basic network (bandwidth/connectivity) issues Excellent customer interfacing skills is a must Should possess good communication and inter-personal skills Qualifications & Skills Bachelor’s degree in computer science, Information Technology or a related field. Certification in Network+, Security+, MCSE, MCITP, MCTS is an added advantage. Entra ID Administrator Associate certified PowerShell experience is a huge plus Knowledge of firewalls is desirable Excellent analytical and problem-solving skills. Strong communication and collaboration skills, with the ability to work effectively in a team environment. Ability to learn and adapt to new and evolving technologies. Ability to work independently and in a team. Ability to effectively prioritize and execute tasks in a fast pace and ever-changing environment. Flexible with working across time zones. Must be flexible - Willing to work on call after-hours rotation. Location: Onsite Bangalore Job Type: Full-time Pay: ₹400,000.00 - ₹750,000.00 per year Shift: Night shift Work Days: Monday to Friday Language: English (Required) Work Location: In person Application Deadline: 08/03/2025 Expected Start Date: 30/05/2025
