Patient Success Manager

Company Description

Khushhi IVF offers comprehensive infertility solutions, including IUI, IVF/ICSI, and donor eggs/sperm/embryo services, all under one roof. With over 16 years of experience and more than 5,000 IVF and infertility treatments performed, Khushhi IVF is proud to be the best IVF center in Ahmedabad, Gujarat. The center has successfully helped over 10,000 happy patients achieve their dreams of parenthood.

Role Description

This is a full-time on-site role for a Patient Success Manager located in Ahmedabad. The Patient Success Manager will be responsible for ensuring high levels of patient satisfaction by providing excellent customer service, managing patient care processes, budgeting, and effective communication with patients and staff. The role also involves coordinating medical treatments and providing training and support to patients throughout their journey.

Qualifications

• Strong Customer Service and Communication skills
• Experience with Budgeting and managing financial aspects of patient care
• Background or knowledge in Medicine is beneficial
• Ability to provide effective Training and support to patients
• Excellent organizational and multitasking abilities
• Empathy and a strong commitment to patient care
• Relevant experience in the healthcare or fertility sector is a plus
• Bachelor's degree in healthcare management, nursing, or a related field