Patient Relations- Oncology

Position:

Location:

Experience Required:

Industry:

Language Proficiency:

Job Role & Responsibilities:

• Act as the primary point of contact for oncology patients throughout their treatment journey.
• Counsel and assist cancer patients with empathy and professionalism, addressing their concerns, queries, and emotional needs.
• Coordinate closely with oncologists, surgeons, and medical teams to streamline patient care processes.
• Guide patients about treatment plans, hospital procedures, and stay arrangements.
• Maintain up-to-date knowledge of recent advancements in oncology treatments, therapies, and technology.
• Support patients in documentation, appointment scheduling, hospital admissions, and follow-ups.
• Ensure patient satisfaction through timely communication and high-quality service.
• Coordinate with hospital departments for smooth execution of treatment plans.
• Maintain and update patient records, reports, and feedback for continuous process improvement.

Candidate Requirements:

• Minimum 2 years of experience working in oncology (preferably with hospitals or patient care setups).
• Strong understanding of cancer treatments, patient concerns, and care protocols.
• Excellent English communication skills—both verbal and written.
• Ability to handle patient interactions with empathy, patience, and professionalism.
• Comfortable working in a fast-paced, patient-facing environment.
• Proficiency in using MS Office and CRM tools is an advantage.
• Preferred: Candidates with prior experience in medical tourism or hospital front desk (oncology department).