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Sunrise Hospital
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Patient Relation Officer

Patient Relation Officer

Sunrise Hospital

2 years

3 Lacs

cochin

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

service communication coordination resolve billing management support

Work Mode

On-site

Job Type

Full Time

Job Description

Qualification: Any UG/PG

Experience: Minimum 2 years relevant experience

The role involves handling patient inquiries and grievances, improving service quality, and enhancing the overall patient experience through proactive communication and coordination with inter departments.
The role focuses on patient satisfaction, grievance resolution, and overall service excellence.
Handle and resolve patient grievances professionally, ensuring prompt follow-up and feedback.
Provide patients with information on hospital procedures, billing, insurance, and amenities.
Maintain accurate records of patient interactions, complaints, and resolutions.
Coordinate with doctors, nursing staff, and other departments for smooth patient flow
Promote a patient-centric culture through effective communication.
Provide regular updates to patients and families regarding procedures or waiting times.
Handle and escalate patient concerns or complaints tactfully and promptly.
Escalate unresolved or serious issues to senior management when necessary
Monitor patient satisfaction through feedback and follow-up communication.
Support patients in navigating their hospital journey.
Maintain Confidentiality and professionalism at all time.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Benefits:

Paid sick time

Education:

Bachelor's (Required)

Shift availability:

Night Shift (Required)
Day Shift (Preferred)

Work Location: In person

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