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2070 Health
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Patient Experience Manager - Everhope Oncology

Patient Experience Manager - Everhope Oncology

2070 Health

5 - 7 years

20 - 25 Lacs

gurugram

Posted:2 days ago| Platform:

Apply

Skills Required

service management hospitality administration operational excellence information security billing healthcare workflow scheduling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring a Patient Experience Manager

for this venture who will serve as a pivotal liaison between patients, healthcare providers, and administrative teams within our Oncology Day Care Clinic. This role encompasses patient engagement, coordination of care services, promotion of value-added services, and ensuring a

seamless patient experience

from

admission till discharge.

Managing the Patient Journey (Entry to Discharge)

Serve as the primary point of contact for patients and caregivers, ensuring a smooth check-in, consultation, treatment, and discharge process.
Guide patients through registration, medical documentation, billing, and consultation scheduling to reduce confusion and stress.
Ensure a well-coordinated patient flow, minimizing wait times and optimizing scheduling.
Address patient queries, concerns, and grievances promptly and empathetically.
Maintain a compassionate and reassuring presence, particularly for Oncology patients who may require additional emotional support.

2. Operational Excellence & Quality Improvement

Monitor waiting times, patient satisfaction scores, and service efficiency, ensuring a premium healthcare experience.
Develop
SOPs for patient onboarding, consultation flow, and discharge procedures
to ensure consistency.
Collaborate with the admin team to optimize appointment scheduling and clinic workflow.
Patient Coordination: Manage a designated patient cohort, providing consistent support throughout their treatment journey.
Information Dissemination: Update patients on new offers, benefits, and clinic activities.
Grievance Resolution: Address and resolve patient inquiries and concerns promptly.

3. Discharge Management & Patient Exit Experience

Ensure a structured and hassle-free discharge process, coordinating with medical and billing teams.
Provide clear instructions regarding post-discharge care, medication, and follow-up appointment bookings.
Verify that patients receive all necessary medical records, prescriptions, and billing details before leaving the clinic.
Gather immediate patient feedback on their experience and identify areas for service enhancement.
Documentation Management: Maintain accurate records, including Expected Date of Discharge (EDD) trackers and revenue data.

4. Operational Excellence & Patient Flow

Communicate treatment packages and services to patients and their families.
Monitor waiting times, patient satisfaction scores, and service efficiency, ensuring a premium healthcare experience.
Develop SOPs for patient onboarding, consultation flow, and discharge procedures to ensure consistency.
Follow up with potential patients to increase admission rates and manage the outpatient-to-inpatient ratio including follow-ups for any necessary next steps.

5. Compliance & Internal Controls:

Policy Adherence:
Uphold integrity by following company policies and information security guidelines.
Process Compliance:
Ensure all activities align with established clinic processes and regulatory requirements.
Continuous Learning:
Participate in ongoing training sessions to stay updated on clinic processes and standard operating procedures (SOPs).

Qualifications

Education: Bachelor s or Master s in Hospital Administration, Healthcare Management, or a related field.

Experience: 5+ years in hospitality, patient experience, or healthcare administratio

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Patient Experience Manager - Everhope Oncology

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

We are hiring a Patient Experience Manager

seamless patient experience

admission till discharge.

Managing the Patient Journey (Entry to Discharge)

2. Operational Excellence & Quality Improvement

SOPs for patient onboarding, consultation flow, and discharge procedures

3. Discharge Management & Patient Exit Experience

4. Operational Excellence & Patient Flow

5. Compliance & Internal Controls:

Policy Adherence:

Process Compliance:

Continuous Learning:

Qualifications

More Jobs at 2070 Health