Patient Coordinator

Job Description

Job Title: Patient Coordinator (Female Only) Location: Dr. Nishita’s Clinic for Skin, Hair & Aesthetics, Banjara Hills, Hyderabad Work Timings: Full-time (Shift-based as per clinic policy) Reporting To: Front Desk Manager / Operations Head Role Overview We are seeking a polished, empathetic, and well-organized Patient Coordinator who will act as the first point of contact for our patients. This role is critical in ensuring smooth appointment scheduling, professional communication, and an exceptional patient journey from consultation to follow-up. Key Responsibilities Patient Interaction & Communication Professionally handle all inbound and outbound calls Confirm consultations, procedures, and send reminders proactively Educate patients about services, treatment prep, and post-care (with training support) Conduct follow-up calls to ensure patient satisfaction and retention Appointment Scheduling & Flow Management Manage daily schedules using clinic EMR/CRM systems Coordinate appointments for doctors, therapists, and treatment rooms Ensure optimal time-slot allocation with minimal overlap or delays Reconfirm appointments and handle last-minute changes smoothly Patient Records & CRM Entry Maintain accurate call logs, appointment details, and communication history Update EMR with follow-up actions, reschedules, and patient preferences Support digital records management in sync with front desk documentation Clinic Representation Reflect the brand tone of a premium dermatology clinic in every interaction Be courteous, attentive, and solution-oriented with patients Serve as a dependable link between patients and clinic operations Key Skills & Attributes Strong communication skills in English & Hindi (Telugu is a plus) Excellent phone etiquette with a calm, composed demeanor Prior experience in healthcare, wellness, or hospitality preferred Basic computer skills and ease with EMR/CRM systems Punctual, groomed, and team-oriented Qualifications Minimum: 12th Pass (Graduate preferred) 1–3 years in telecommunication, front office, or healthcare service roles Experience in dermatology, cosmetology, or premium clinic settings is advantageous What We Offer Training in clinic protocols, treatments, and patient care standards Growth opportunities in patient management, front office, or aesthetic coordination Positive work culture, performance incentives, and career progression Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Leave encashment Paid time off Schedule: Day shift Work Location: In person Expected Start Date: 02/06/2025