Patient Coordinator

The Patient Coordinator cum CRO plays a crucial role in ensuring an exceptional client experience at Hair O Craft. Your responsibilities include handling patient inquiries, scheduling appointments, managing client relationships, and supporting clinic operations. To excel in this role, you should possess excellent communication skills, a customer-focused attitude, and the ability to efficiently multitask. As a Patient Coordinator, you will greet and assist patients/clients with inquiries, appointments, and service-related concerns. It is essential to maintain accurate patient records and update CRM/software with relevant details. Collaborating with doctors, therapists, and clinic staff will be necessary to ensure smooth service delivery. In terms of Customer Relationship Management, you will be responsible for following up with clients regarding treatment progress, feedback, and future appointments. Handling client complaints professionally and escalating issues when necessary is crucial. Building customer loyalty through strong relationships with existing clients and upselling relevant services based on client needs are also part of your duties. Additionally, you will provide Front Desk & Administrative Support by managing daily clinic operations, including appointment scheduling and reception duties. Ensuring that the reception area and waiting rooms are well-maintained and welcoming is essential. Collaboration with the marketing and sales teams for promotional activities and lead generation will also fall under your responsibilities. To qualify for this role, you should have a Bachelor's degree or relevant diploma in Hospitality, Customer Service, or Healthcare. Ideally, you should possess 1-3 years of experience in a similar role, with a preference for the healthcare or wellness industry. Strong communication skills in English and regional languages, excellent customer service and problem-solving skills, proficiency in MS Office and CRM software, and the ability to handle multiple tasks in a fast-paced environment are key qualifications required. This is a full-time position with a day shift schedule. The work location is in person.,