Fortis Memorial Research Institute - India

The Patient Care Coordinator position at Dr. Himanshu Verma's Vascular Surgery Department at Fortis Hospital, Gurgaon, is a crucial role that requires a dedicated and proactive individual to ensure seamless communication between patients and the department. By managing patient appointments, handling inquiries, and providing support to the clinical team, you will play a key part in enhancing patient satisfaction and departmental efficiency. Responsibilities: - Patient Management: Handle new and existing patient inquiries, manage appointments, and follow-ups through phone and in-person interactions. - Financial Counselling: Provide financial counselling to patients and focus on converting inquiries into appointments. - Clinical Data Collection: Assist team members in collecting and organizing clinical data for patient records. - Communication Liaison: Act as a communication hub between department members, ensuring clear and effective information flow. - Phone Management: Manage the primary departmental phone number, ensuring all calls are handled professionally and promptly. Requirements: - Education: Graduation, preferably with a science background. - Experience: 1-2 years of experience in a hospital or hospitality industry, specifically in roles involving reception or client interaction. Freshers with a strong learning mindset are also welcome. - Skills: - Excellent communication and interpersonal skills. - Strong organizational abilities. - Ability to manage multiple tasks and prioritize effectively. - Proficiency in using computer systems and scheduling software. Preferred Qualifications: - Residency in Gurgaon or nearby areas. Personal Attributes: - Proactive: Takes initiative in managing tasks and resolving issues. - Empathetic: Understands patient needs and provides compassionate care. - Detail-Oriented: Ensures accuracy in handling patient information and scheduling. - Team Player: Works well with the clinical team to ensure smooth departmental operations. Application Process: Interested candidates who meet the above criteria are encouraged to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are a suitable candidate for this role. Contact Information: - Email: varenyamvascular@gmail.com - Phone: +91 7042835404 Join our team and contribute significantly to enhancing patient care and operational efficiency at Dr. Himanshu Verma's Vascular Surgery Department at Fortis Hospital, Gurgaon.,