Patient Care Service - Senior Assistant

Job Description

Role & responsibilities Appointment and admission of patients: Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers Registration: Complete the registration process in a timely and accurate manner Ensure the weekly rooster of OPD doctors is updated, especially doctors on leave Keep management informed about all important information/doctors and patients concerns, escalating to the right authority Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift. MIS: Maintain and generate process related data as and when required by the HOD Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience Provide patients with information regarding advised investigations and procedures Assist and direct patients that have come in for health check up Manage and record time spent by patient as mentioned in the standard operating procedure Co-ordinate for timely delivery of the report at the designated counter Maintain service standards as specified in the standard operating procedure Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis Interface with SRL Lab and other diagnostic areas for patients investigation reports Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface Proactively distribute feedback forms and seek suggestions from patients/attendants Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile Effectively utilize all communication systems Adhere and contribute to cordial inter and intra team relations Complete any other ad-hoc task assigned by the concerned superior Preferred candidate profile 1 – 6 years of relevant experience