PAS Global Immigration - Manager

Job Description

Responsible for operational resourcing. Responsible for team meeting contractual SLA s. Review and escalate issues and queries to leadership. Involvement in transition of work. Facilitate onboarding of new clients and transition to delivery teams. Suggest and implement improvements to team efficiency. Provide leadership with timely reports on utilization, time allocation, SLA compliance and quality levels. Identify areas of development of counselees and coach them accordingly. Monitor processes. Demonstrate leadership skills in developing high performing teams. Explore opportunities to bring more work to GTH by delivering quality work consistently. Establish and maintain long term relationships with internal and external clients. Responsible for managing large teams comprising of Assistant managers, Team leads, Senior associates, Advanced associates and associates. Responsible for team delivering service excellence. Provide operational guidance and training to team members. Handle employee escalations independently to bring It to closure with complete follow up. Manage, train and develop capabilities within the team for effective utilisation of resources. Spearhead capability building initiatives and provide focused mentoring for employee career path. Demonstrate leadership. Skills and attributes for success Communication skills Management and Leadership skills Critical thinking skills Project management skills To qualify for the role, you must have Experience in immigration for any geography or geographies 10-12 years of previous experience Ideally, you ll also have Experience in Immigration process Experience in Global Mobility