Parts Information Graphic Specialist creates and maintains technical parts information for Caterpillar products
What You Will Do:
Creates and revises technical parts information graphics in support of new product introduction, continuous process improvement, and revision timelines
Ensures all parts information graphics are created accurately and participates in process improvement efforts Validates prints to ensure information elements are documented as per Caterpillar standards Validate the relevant part has a clear and descriptive graphics associated with the part
What You Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Level Basic Understanding: Focuses activities on developing and maintaining positive customer relationships Discusses general differences between internally and externally focused organizations Cites the cost and benefits of good versus poor customer service Explains why customer satisfaction is important to successful product/service delivery
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment
Level Basic Understanding: Describes alternative data-gathering techniques and tools Documents basic data-gathering methodologies Identifies the purposes of data gathering and analysis Identifies key objectives in gathering and analyzing data
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
Level Basic Understanding: Cites personal experiences of receiving excellent customer service Describes examples of poor, mediocre, and excellent service Explains how managing customer perceptions and expectations enhances customer service Describes several important business benefits of providing high quality service
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately
Level Basic Understanding: Explains the roles and responsibilities of a consultant Lists the typical phases of a consulting assignment or project Presents a professional image, especially when dealing with customers Describes the consulting process and relationship with clients
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Level Basic Understanding: Describes non-verbal behaviors that influence the interpretation of the message Cites examples of effective and ineffective communications Explains the importance of effective business communication Speaks/writes using correct language, mechanics, and gestures
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers
Level Basic Understanding: Provides examples of the characteristics of effective business relationships Identifies key business relationships in own organization Describes the nature of a productive business relationship Explains the benefits of building business partnerships
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges
Level Basic Understanding: Uses a structured approach in analyzing and resolving technical problems Seeks opportunities for continual learning to maintain technical competence in pursuit of technical excellence Provides examples or case studies demonstrating technical excellence in actual business scenarios Pursues, prepares for and assumes new technical assignments and challenges
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at
