Partner Portal Administrator

Role Overview: As a Partner Portal Administrator at CTI in Pune, you will be responsible for setting up, configuring, and maintaining partner portals for ongoing and new engagements. Your primary role will involve serving as the main point of contact for internal teams regarding portal access, functionality, and troubleshooting. Additionally, you will ensure accurate tracking of partner certifications and referral submissions, collaborate with Sales, Marketing, and Partner teams, maintain documentation related to portal processes, user guides, and partner engagement workflows, monitor portals for data integrity, and provide regular reports on usage and performance. Your role will also require staying informed about new partner requirements and implementing necessary updates in the portals. Other tasks may be assigned as needed. Key Responsibilities: - Be the primary point of contact for internal teams regarding portal access, functionality, and troubleshooting. - Ensure accurate tracking of partner certifications and referral submissions. - Collaborate with Sales, Marketing, and Partner teams to support partner program initiatives. - Maintain documentation related to portal processes, user guides, and partner engagement workflows. - Monitor portals for data integrity and provide regular reports on usage and performance. - Stay informed about new partner requirements and implement necessary updates in the portals. - Perform any other tasks as assigned. Qualifications: - Experience with CRM or partner portal platforms such as Salesforce, Microsoft Partner Center, Zoom Up, etc. - Previous experience in partner management or channel support roles. - Familiarity with partner programs from companies like Cisco, Logitech, Microsoft, or Zoom. - Strong customer service and communication skills are essential. - Attitude and Aptitude are key factors for success in this role. We are seeking individuals who are eager to learn, adaptable to various situations, and approach work with enthusiasm.,