Partner Manager

Company Overview

Twixor is a leading IT services and consulting company headquartered in Singapore, with a presence across India, and catering to a global clientele including Fortune 500 companies. We specialize in enabling business transactions over messaging channels through digital customer journeys, enhanced by intelligent business process automation. Our solutions span banking, insurance, retail, and many more sectors, providing hyper-personalization, enriching customer experiences, and improving customer loyalty.

Job Overview

We are seeking a highly motivated Partner Manager to join our team in Bangalore. This is a mid-level, full-time position ideal for candidates with a maximum of 6 years of work experience. You will play a crucial role in managing B2B partnerships, driving cognitive experiences and omni-channel strategies via AI, ensuring the successful integration of Twixor's solutions across various industries.

Qualifications and Skills

• Proven experience in B2B partner and channel management to identify, develop, and expand strategic partnerships. (Mandatory skill)
• Expertise in AI-driven cognitive experiences to elevate customer engagement strategies. (Mandatory skill)
• Solid understanding of the AI-driven omni-channel customer experience space to navigate complex client projects and needs. (Mandatory skill)
• Strong capability in cross-functional collaboration to align diverse team efforts towards achieving partnership goals.
• Proficiency in partner relationship management to nurture successful long-term partnerships.
• Experienced in account management to oversee partner accounts and ensure customer satisfaction.
• Familiarity with CRM and sales enablement tools to efficiently manage sales processes and partner interactions.
• Knowledge in B2B SaaS / Messaging channels to integrate Twixor solutions effectively for client benefits.

Roles and Responsibilities

• Develop and maintain relationships with strategic partners to enhance business growth and reach new markets.
• Identify opportunities for channel expansion and coordinate with internal teams to execute partnership strategies.
• Work collaboratively with sales and marketing teams to co-create partner-focused solutions and marketing initiatives.
• Monitor partner performance and analyze outcomes to ensure alignment with company objectives and targets.
• Facilitate the integration of Twixor's AI-driven solutions in partner environments to optimize customer interactions.
• Maintain up-to-date knowledge of industry trends and competitor activities to stay ahead in the partner management sector.
• Coordinate with technical teams to resolve partner issues and provide seamless customer experience delivery.
• Prepare and present partnership performance reports to internal and partner stakeholders to inform strategy decisions.

Work Location: Bangalore

Notice Period: Below 30 days