Partner And Customer Empathy (PACE) Internship in Bangalore (Hybrid)

As an intern at our company, your day-to-day responsibilities will involve setting up and managing workflows for customer service. You will be the first point of contact for user queries, grievances, and feedback, and will be responsible for channeling qualitative feedback to the product and tech teams for continuous improvement. It will also be your duty to maintain service quality by coordinating with supply partners and collaborating with cross-functional teams to enhance service delivery. Your role will include analyzing user complaints to proactively reduce recurring issues and assisting in managing day-to-day order fulfillment for pooja and astrology services. You will be supporting the onboarding, training, and nurturing of partners such as pandits and astrologers to ensure consistency and quality in service delivery. Additionally, you will help in acquiring new supply partners across service categories and geographies based on demand, such as regional astrologers, temple partners, or language-specific experts. You will be expected to track supply-side performance and assist in implementing improvement plans or corrective actions where necessary. Furthermore, you will contribute to the documentation and refinement of internal Standard Operating Procedures (SOPs) for both user and supply operations. About the Company: Our company name, OIT, stands for "Out of India Theory," which playfully references a popular population theory. The theory proposes that the Indo-European language family originated in Northern India and spread to the rest of the Indo-European region through migrations. While mainstream scholars reject this theory as pseudo-scientific, our company has a different focus. We have launched Dharmayana, an app designed to help urban elites connect with Hindu roots and traditions. Our Minimum Viable Product (MVP) was launched on December 23, and we have already gained around 50k downloads. You can learn more about us at https://www.the-oit.in/,