As an intern at our company, your day-to-day responsibilities will involve setting up and managing workflows for customer service. You will be the first point of contact for user queries, grievances, and feedback, and will be responsible for channeling qualitative feedback to the product and tech teams for continuous improvement. It will also be your duty to maintain service quality by coordinating with supply partners and collaborating with cross-functional teams to enhance service delivery. Your role will include analyzing user complaints to proactively reduce recurring issues and assisting in managing day-to-day order fulfillment for pooja and astrology services. You will be supporting the onboarding, training, and nurturing of partners such as pandits and astrologers to ensure consistency and quality in service delivery. Additionally, you will help in acquiring new supply partners across service categories and geographies based on demand, such as regional astrologers, temple partners, or language-specific experts. You will be expected to track supply-side performance and assist in implementing improvement plans or corrective actions where necessary. Furthermore, you will contribute to the documentation and refinement of internal Standard Operating Procedures (SOPs) for both user and supply operations. About the Company: Our company name, OIT, stands for "Out of India Theory," which playfully references a popular population theory. The theory proposes that the Indo-European language family originated in Northern India and spread to the rest of the Indo-European region through migrations. While mainstream scholars reject this theory as pseudo-scientific, our company has a different focus. We have launched Dharmayana, an app designed to help urban elites connect with Hindu roots and traditions. Our Minimum Viable Product (MVP) was launched on December 23, and we have already gained around 50k downloads. You can learn more about us at https://www.the-oit.in/,
Role Overview: As an intern at the company, you will be responsible for setting up and managing workflows for customer service. Your primary task will be to serve as the initial point of contact for user queries, grievances, and feedback. It will be crucial for you to channel qualitative feedback to the product and tech teams for continuous improvement. Additionally, you will play a key role in maintaining service quality by coordinating with supply partners and collaborating with cross-functional teams to enhance service delivery. Key Responsibilities: - Analyze user complaints to proactively reduce recurring issues - Assist in managing day-to-day order fulfillment for pooja and astrology services - Support the onboarding, training, and nurturing of partners such as pandits and astrologers - Assist in acquiring new supply partners across service categories and geographies - Track supply-side performance and implement improvement plans or corrective actions as needed - Contribute to the documentation and refinement of internal Standard Operating Procedures (SOPs) for user and supply operations Qualifications Required: - Strong communication skills to effectively interact with users, partners, and cross-functional teams - Ability to analyze data and identify trends to improve service quality - Willingness to learn and adapt in a fast-paced startup environment,