Partner And Customer Empathy (PACE) Internship

Role Overview: As an intern at the company, you will be responsible for setting up and managing workflows for customer service. Your primary task will be to serve as the initial point of contact for user queries, grievances, and feedback. It will be crucial for you to channel qualitative feedback to the product and tech teams for continuous improvement. Additionally, you will play a key role in maintaining service quality by coordinating with supply partners and collaborating with cross-functional teams to enhance service delivery. Key Responsibilities: - Analyze user complaints to proactively reduce recurring issues - Assist in managing day-to-day order fulfillment for pooja and astrology services - Support the onboarding, training, and nurturing of partners such as pandits and astrologers - Assist in acquiring new supply partners across service categories and geographies - Track supply-side performance and implement improvement plans or corrective actions as needed - Contribute to the documentation and refinement of internal Standard Operating Procedures (SOPs) for user and supply operations Qualifications Required: - Strong communication skills to effectively interact with users, partners, and cross-functional teams - Ability to analyze data and identify trends to improve service quality - Willingness to learn and adapt in a fast-paced startup environment,