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2.0 - 7.0 years
2 - 5 Lacs
Kochi
Work from Office
Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Mi...
Posted 3 months ago
3.0 - 6.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Dear Candidates, We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office. INTERVIEW DATE:- 10 July 2025 TO 14 July 2025 INTERVIEW TIME :- 10am to 1pm Contact Person:- Sridevi (9945764799) 1, Quality Analyst:- Role & Responsibilities: - Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved Audit sales inbound/outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed out in the framework Ensure that the stipulated compliance guidelines are met, and corrective me...
Posted 3 months ago
6.0 - 11.0 years
13 - 17 Lacs
Chennai
Work from Office
Career Area: Strategy : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. : We are seeking a highly skilled and motivated 6 Sigma CPI (Continuous Process Improvement) Project Leader to join our team. The ideal candidate will have a strong background in the DMAIC (Define...
Posted 4 months ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Career Area: Finance : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem...
Posted 4 months ago
2.0 - 7.0 years
4 - 6 Lacs
Mumbai, Pune, Bengaluru
Work from Office
Role & responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine pro...
Posted 4 months ago
1.0 - 6.0 years
3 - 7 Lacs
Pune, Mumbai (All Areas)
Work from Office
Quality Analyst || Voice Process || International BPO Must have Exp as a QA in to International Voice Must have worked in to International Voice Location - Mumbai , Pune , Bangalore 5 Days Experience working into BPO Domain is a MUST Overall 3+ years in BPO/ Contact Center Only Graduates Excellent Communication Skills Rotational Shift Opportunity to work in a fast-paced, international work environment Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455
Posted 4 months ago
3.0 - 8.0 years
3 - 6 Lacs
Kolkata, Pune, Bengaluru
Work from Office
Quality Analyst for International Voice Process. ** Salary upto 6 LPA** Required Candidate profile - Min 1 year experience as Quality Analyst in International Process. - Excellent communication skills in English. - Graduation (Preferred). Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.
Posted 4 months ago
3.0 - 7.0 years
7 - 11 Lacs
Thiruvallur
Work from Office
Career Area: Supply Chain and Logistics : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Dynamic person with excellent attention to in-depth details and exceptional analytical skills to analyse the data efficiently through effective coordination with ...
Posted 4 months ago
6.0 - 11.0 years
13 - 17 Lacs
Thiruvallur
Work from Office
Career Area: Strategy : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Leads, manages, and supports projects related to process and product improvements using Lean, Six Sigma and project management methodologies to achieve business goals. Responsibilities Designing a...
Posted 4 months ago
6.0 - 11.0 years
13 - 17 Lacs
Thiruvallur
Work from Office
Career Area: Strategy : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role DefinitionLeads, manages, and supports projects related to process and product improvements using Lean, Six Sigma and project management methodologies to achieve business goals. Responsibilit...
Posted 4 months ago
4.0 - 9.0 years
5 - 9 Lacs
Chennai
Work from Office
Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, ...
Posted 4 months ago
3.0 - 6.0 years
5 - 9 Lacs
Chennai
Work from Office
HCLTech Walk-in Drive for Quality Analyst- 14th of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback...
Posted 4 months ago
6.0 - 8.0 years
18 - 25 Lacs
Bengaluru
Work from Office
Career Area: Engineering : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Solve challenging engineering problems involving products, systems, and components using advanced simulation techniques and analysis. Responsibilities Collaborate with cus...
Posted 5 months ago
4.0 - 8.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Career Area: Engineering : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Solve challenging engineering problems involving products, systems, and components using advanced simulation techniques and analysis. Responsibilities Collaborate with cus...
Posted 5 months ago
4.0 - 8.0 years
6 - 10 Lacs
Thiruvallur
Work from Office
Career Area: Manufacturing : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Oversees and coordinates the activities of the production line, prepares schedules, resolves issues, and ensures adherence to safety and quality standards. Responsibilit...
Posted 5 months ago
5.0 - 9.0 years
8 - 13 Lacs
Bengaluru
Work from Office
Career Area: Engineering : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Creates, implements and improves engineering designs, processes, techniques, tooling and machinery to meet customer requirements and maximize product quality. Responsibili...
Posted 5 months ago
1.0 - 2.0 years
3 - 4 Lacs
Hosur
Work from Office
Career Area: Finance : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers,...
Posted 5 months ago
4.0 - 9.0 years
5 - 9 Lacs
Chennai
Work from Office
Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, ...
Posted 5 months ago
4.0 - 9.0 years
5 - 9 Lacs
Chennai
Work from Office
HCLTech Walk-in Drive for Quality Analyst & Quality Team Lead- 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communic...
Posted 5 months ago
3.0 - 7.0 years
4 - 6 Lacs
Hyderabad
Work from Office
Role: Quality Analyst(QA) Must know 7 QC tools: check sheets, histograms, Pareto, cause-effect, run/control charts, scatter diagrams Location: Hyderabad Exp: 3–5 years Salary: 4.5–6.5L 5 interview rounds (No MTI) Both-side cab | 24x7 shifts | No NP Required Candidate profile The 7 QC tools: Cause-and-effect diagram (Fishbone diagram), Check sheet, Histogram, Pareto chart, Control chart, Scatter diagram, and Flowchart (or Stratification).
Posted 5 months ago
2.0 - 7.0 years
5 - 6 Lacs
Bengaluru
Work from Office
Role - Quality Analyst - Service Desk Experience - 2 Years Minimum Location - Bangalore Budget - upto 6 LPA Work Mode- WFO Skills - QC Tools, Technical Audit,Service Desk, Call audit, Quality check Contact:Naman 8890377940/ naman.ghrs@gmail.com
Posted 5 months ago
3.0 - 8.0 years
3 - 4 Lacs
Chennai
Work from Office
Job Responsibilities: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Should have been a Quality analyst for at least two years in a Telecom Process. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated ...
Posted 5 months ago
7 - 12 years
9 - 13 Lacs
Thiruvallur
Work from Office
locationsThiruvallur, Tamil Naduposted onPosted Today job requisition idR0000304390 Career Area: Manufacturing About The Role : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Oversees and coordinates the activities of the production line, prepares sch...
Posted 5 months ago
2 - 7 years
4 - 6 Lacs
Kolkata
Work from Office
Leading BPO in Kolkata Hiring for Quality Analyst Must have minimum 1 Year experience in Quality in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123
Posted 5 months ago
2 - 7 years
4 - 6 Lacs
Kolkata
Work from Office
Leading Bpo in Kolkata Hiring for Quality Analyst Must have minimum 2 years experience in Quality in International Bpo Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123
Posted 5 months ago
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