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2.0 - 7.0 years
4 - 6 Lacs
pune
Work from Office
Leading BPO in Pune Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit part...
Posted 2 months ago
2.0 - 7.0 years
6 - 7 Lacs
hyderabad
Work from Office
Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate CTC UPTO 7.2LPA 5 Days Working Shifts 24*7 Looking for only Immediate joiners Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Te...
Posted 2 months ago
2.0 - 7.0 years
6 - 7 Lacs
hyderabad
Work from Office
Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate CTC UPTO 7.2LPA 5 Days Working Shifts 24*7 Looking for only Immediate joiners Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Te...
Posted 2 months ago
2.0 - 7.0 years
4 - 6 Lacs
bengaluru
Work from Office
Leading BPO in Bengaluru Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverab...
Posted 2 months ago
3.0 - 8.0 years
4 - 6 Lacs
bengaluru
Work from Office
-Monitor and evaluate voice interactions for quality assurance. -Identify process gaps and provide actionable feedback to agents. -Maintain audit records and prepare quality reports. Required Candidate profile Minimum 1 year of experience as a quality analyst on papers. Excellent Communication skills 5 days working and rotational shifts. Call or Whatsapp @ 8453399504 / 8723051470 / 9387861694 / 6002281943.
Posted 2 months ago
3.0 - 8.0 years
3 - 6 Lacs
kolkata, pune
Work from Office
Role & responsibilities- - Monitor and evaluate voice interactions for quality assurance. - Identify process gaps and provide actionable feedback to agents. - Maintain audit records and prepare quality reports. - Experience working on QC tools. Required Candidate profile - Minimum 1 year experience as Quality Analyst in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943
Posted 2 months ago
2.0 - 7.0 years
4 - 6 Lacs
bengaluru
Work from Office
Leading BPO in Bengaluru Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverab...
Posted 2 months ago
5.0 - 7.0 years
4 - 9 Lacs
faridabad, sector-59
Work from Office
Develop, implement, and enhance quality management systems aligned with the latest industry standards, ensuring continual compliance and improvements. Oversee stringent quality control measures utilizing a deep understanding of precision measurement tools throughout the fabrication processes. Lead process optimization initiatives leveraging extensive knowledge of hydraulic, electric, or pneumatic machine fabrication, driving efficiency and minimizing defects. Collaborate closely with procurement teams to establish and uphold high-quality standards for incoming materials and critical components. Conduct thorough risk assessments, develop robust mitigation strategies, and establish contingency...
Posted 2 months ago
2.0 - 7.0 years
6 - 7 Lacs
hyderabad
Work from Office
Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit p...
Posted 2 months ago
2.0 - 5.0 years
4 - 8 Lacs
chennai
Work from Office
Role Definition Solve challenging engineering problems involving products, systems, and components using advanced simulation techniques and analysis. Responsibilities Collaborate with customers and leadership to scope and execute projects that meet the needs of the business Accountable for delivering timely, high-quality simulation and analysis impacting products/processes and providing clear recommendations to stakeholders Partner with design, manufacturing, supply chain and test to robustly deliver new products and improve validation processes Keep up-to-date on new technologies and drive continuous improvement to established techniques Requires a degree in an accredited Engineering, Mecha...
Posted 2 months ago
3.0 - 7.0 years
6 - 11 Lacs
chennai, bengaluru
Work from Office
Solve challenging engineering problems involving products, systems, and components using advanced simulation techniques and analysis. Responsibilities Collaborate with customers and leadership to scope and execute projects that meet the needs of the business Accountable for delivering timely, high-quality simulation and analysis impacting products/processes and providing clear recommendations to stakeholders Partner with design, manufacturing, supply chain and test to robustly deliver new products and improve validation processes Keep up-to-date on new technologies and drive continuous improvement to established techniques Requires a degree in an accredited Engineering, Mechanical Engineerin...
Posted 2 months ago
2.0 - 5.0 years
4 - 8 Lacs
chennai
Work from Office
Role Definition Solve challenging engineering problems involving products, systems, and components using advanced simulation techniques and analysis. Responsibilities Collaborate with customers and leadership to scope and execute projects that meet the needs of the business Accountable for delivering timely, high-quality simulation and analysis impacting products/processes and providing clear recommendations to stakeholders Partner with design, manufacturing, supply chain and test to robustly deliver new products and improve validation processes Keep up-to-date on new technologies and drive continuous improvement to established techniques Requires a degree in an accredited Engineering, Mecha...
Posted 2 months ago
1.0 - 6.0 years
2 - 4 Lacs
Mohali
Work from Office
Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, ...
Posted 3 months ago
2.0 - 7.0 years
2 - 5 Lacs
Kochi
Work from Office
Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...
Posted 3 months ago
1.0 - 6.0 years
2 - 4 Lacs
Gurugram
Work from Office
Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, ...
Posted 3 months ago
1.0 - 6.0 years
3 - 5 Lacs
Bangalore Rural
Work from Office
Role: Quality Analyst Location; Bangalore ( Marathahalli) 6 days working package upto 5 LPA Experience needed in 7 QC tools For more info kanak khandelwal 8287348253
Posted 3 months ago
7.0 - 10.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Job Summary We are seeking a skilled and experienced Accountant (Financial Analyst) to join our team who will have the opportunity to champion our Global Finance Transformation by providing quality analysis from our new Center of Excellence. The COE has 4 towers, this role will primarily support onshore partners by providing reporting and analytics, aimed at delivering actionable insights that drives profitable growth. This role will not only enhance ones communication, presentation and financial analysis skills through challenging job responsibilities and regular interaction with local leadership but also provide opportunities for collaboration and networking across the enterprise. The pref...
Posted 3 months ago
2.0 - 7.0 years
4 - 6 Lacs
Mumbai
Work from Office
Leading BPO in Mumbai Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call a 8467054123
Posted 3 months ago
11.0 - 16.0 years
13 - 18 Lacs
Bengaluru
Work from Office
Career Area: Finance : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem...
Posted 3 months ago
7.0 - 10.0 years
9 - 12 Lacs
Bengaluru
Work from Office
Career Area: Finance : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem...
Posted 3 months ago
8.0 - 10.0 years
10 - 12 Lacs
Chennai
Work from Office
Career Area: Procurement : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition The Procurement Manager is responsible for procurement process improvement implementation. This includes documenting the needs and requirements of the procurement community as w...
Posted 3 months ago
11.0 - 16.0 years
13 - 18 Lacs
Bengaluru
Work from Office
Career Area: Finance : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem...
Posted 3 months ago
2.0 - 6.0 years
3 - 7 Lacs
Thiruvallur
Work from Office
Career Area: Supply Chain and Logistics : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As part of RI Factory Logistics, this role will support warehouse operations such as leading material review committee, supports warehouse inbound to outbound operation and logis...
Posted 3 months ago
4.0 - 8.0 years
9 - 13 Lacs
Thiruvallur
Work from Office
Career Area: Procurement : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition: Manages part development and quality feedback loops for New Product Introduction (NPI), Continuous Product Improvement (CPI), and New Source Introduction (NSI) related activiti...
Posted 3 months ago
2.0 - 7.0 years
2 - 5 Lacs
Gurugram
Work from Office
Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Mi...
Posted 3 months ago
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