Parent Relations Officer

A Parent Relations Officer in a school is responsible for maintaining a positive and supportive relationship between the school and parents. Their main role is to communicate important information, address parents’ questions or concerns, and ensure that parents feel connected and informed about their child’s education. They assist with admissions, guide parents

Parent and Relations Officer

A Parent and Relations Officer is responsible for strengthening communication and relationships between an organisation typically a school, college, educational trust, or community service and the parents, guardians, and wider community it serves.

1. Parent Communication & Support

• Serve as the primary point of contact for parents and guardians.
• Communicate school policies, activities, progress reports, and initiatives clearly.
• Respond to parent inquiries, concerns, and complaints promptly and professionally.
• Facilitate positive relationships between parents and staff.

2. Engagement & Community Building

• Organise parent meetings, workshops, and engagement events.
• Support parent involvement in school activities, committees, and governance.
• Encourage strong home–school partnerships that promote student well-being and achievement.

3. Student Welfare Support

• Work closely with teachers, counselling teams, and administrators to support students’ academic, social, and emotional needs.
• Assist in identifying families needing additional support and coordinate with external agencies when necessary.

4. Administration & Record-Keeping

• Maintain accurate records of parent interactions, events, and cases.
• Prepare reports on parent engagement, attendance, and issues raised.
• Support enrolment processes and orientation programs for new parents and students.

5. Conflict Resolution & Mediation

• Help resolve concerns between parents and the school through empathetic communication.
• Mediate discussions to ensure fair and constructive outcomes.

6. Promotion & Outreach

• Support marketing and outreach initiatives to maintain a positive public image.
• Assist with newsletters, social media updates, and community awareness campaigns.

Core Skills & Competencies

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Empathy, patience, and active listening
• Problem-solving and mediation skills
• Cultural sensitivity and ability to work with diverse families
• Professionalism and confidentiality
• Ability to collaborate across departments

Typical Qualifications

• Diploma or degree in education, social work, communications, or related fields
• Experience in school administration, customer relations, or community work
• Knowledge of safeguarding and child protection procedures (where applicable)

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Work Location: In person