Outlet Supervisor

Role Overview: As an Outlet Supervisor at Amma's Pastries in Kakkanad, Ernakulam, Kerala, near Sunrise Hospital on Seaport-Airport Road, you will be responsible for managing the daily operations of the outlet. Your role will involve supervising and guiding the outlet team, maintaining high standards of hygiene, customer service, and product display, coordinating stock ordering and inventory tracking, handling customer queries and feedback, training new team members, and ensuring compliance with food safety and brand SOPs. Key Responsibilities: - Manage daily operations of the Kakkanad outlet - Supervise and guide the outlet team, including floor and counter staff - Maintain high standards of hygiene, customer service, and product display - Coordinate stock ordering, receipt, and proper inventory tracking - Ensure proper reporting (sales, petty cash, attendance, daily closing) - Handle customer queries, complaints, and feedback with professionalism - Train new team members as per Amma's operational standards - Ensure compliance with food safety and brand SOPs Qualifications Required: - Minimum 2 years of supervisory experience in bakery, F&B, or retail sector - Good leadership and interpersonal skills - Basic computer knowledge (Excel, email, daily report handling) - Knowledge of Malayalam and Hindi preferred - Flexible to work shifts and weekends Additional Details: Amma's Pastries is a leading bakery brand specializing in premium cakes, frozen snacks, and exceptional service. With a rapidly growing presence across Kerala, we offer a competitive salary and performance-based incentives, a supportive work environment and team culture, staff meals and uniforms, and internal growth opportunities within the company. (Note: The information regarding health insurance and provident fund benefits is mentioned in the JD, but specific details are not provided.),