Outlet Supervisor

A Courier Outlet Executive (also referred to as an Operations Executive or Front Desk Executive in an outlet setting) manages the daily operations of a local courier office, focusing on customer service, shipment processing, logistics coordination, and administrative tasks

• Customer Service: Greeting walk-in customers, assisting them with shipping needs, answering queries, resolving complaints, and providing shipment tracking updates.
• Shipment Management: Receiving, sorting, weighing, and preparing incoming and outgoing packages and documents for transit. This involves verifying contents, ensuring proper packaging, and applying labels.
• Documentation and Record Keeping: Maintaining accurate logs and records of all incoming/outgoing mail and courier activities, which often involves using Enterprise Resource Planning (ERP) or logistics software.
• Logistics Coordination: Liaising with delivery drivers, dispatch teams, and warehouse staff to schedule timely pickups and dispatches, and monitoring delivery timelines.
• Administrative Duties: Handling general office tasks such as managing phone calls, processing payments, maintaining office supplies, and potentially assisting with billing and invoicing.
• Compliance: Ensuring all operations adhere to company policies, safety regulations, and relevant legal standards.

Job Type: Permanent

Pay: ₹10,000.00 - ₹160,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person